Dallas, Texas, United States · Remote OK
Description As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. Headquartered i…
Skills: Technical support, Customer service, Call center operations, Data entry, Hardware troubleshooting
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The Technical Support Specialist provides technical support to end users over the phone and assists with the operation of computer hardware and software. They are also responsible for documenting technical knowledge and updating supervisors on project statuses.
Candidates must have at least 2 years of experience in a call center environment and possess strong analytical and problem-solving skills. An Associate degree in Computer Science is preferred, along with experience in CRM and ERP systems.
Description
As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.
Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.
As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!
For more information, visit www.Spectrio.com.
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while providing technical support for end users.
Requirements
Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.
To ensure candidate authenticity and data security during remote interviews, Spectrio may request visual photo identification verification during virtual meetings.
Customer engagement solutions for every business.
ENGAGE. EDUCATE. ENTERTAIN. You’ve done the hard part to get people into your business. What are you doing to market to them once they're inside? That’s where we come in. Spectrio is one of the nation’s leading customer engagement technology providers. Known for cultivating unique brand experiences powered by professionally-produced content and marketing technology, Spectrio’s solutions create a holistic customer journey with Digital Signage, Interactive Kiosks, On-Hold Marketing, On-Premise Messaging and Music, Wi-Fi Marketing, and Scent Marketing. Spectrio serves more than 100,000 client locations, ranging from local businesses to global brands.
Offices: 7624 Bald Cypress Pl, Tampa, Florida 33614, US
Customer engagement solutions for every business.
ENGAGE. EDUCATE. ENTERTAIN. You’ve done the hard part to get people into your business. What are you doing to market to them once they're inside? That’s where we come in. Spectrio is one of the nation’s leading customer engagement technology providers. Known for cultivating unique brand experiences powered by professionally-produced content and marketing technology, Spectrio’s solutions create a holistic customer journey with Digital Signage, Interactive Kiosks, On-Hold Marketing, On-Premise Messaging and Music, Wi-Fi Marketing, and Scent Marketing. Spectrio serves more than 100,000 client locations, ranging from local businesses to global brands.
Offices: 7624 Bald Cypress Pl, Tampa, Florida 33614, US
