Odessa, Texas, United States · On-site
Job DetailsJob Location: ODESSA JBS - ODESSA, TX 79762Position Type: Full TimeThe Universal Banker I provides superior and quality customer service by processing transactions efficiently and accurately while actively eng…
Skills: Cash Handling, Customer Service, Transaction Processing, Account Opening, Problem Solving
Fort Worth, Texas, United States · On-site
Job DetailsJob Location: FORT WORTH TRUST - FORT WORTH, TX 76102Position Type: Full TimeJob Purpose To make a positive long-term contribution to the growth and profitability Trust & Wealth Management by: Assisting Trust …
Skills: Customer Service, Microsoft Office, Accounting Principles, Trust Accounting, Word Processing
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The Universal Banker I processes retail and commercial transactions while identifying customer needs to offer appropriate banking solutions. They are responsible for managing teller operations, opening new accounts, and maintaining positive customer relationships.
A high school diploma or equivalent is required, with a preference for candidates with cash handling or banking experience. Applicants should possess strong communication skills and basic proficiency in Microsoft Office.
Job DetailsJob Location: ODESSA JBS - ODESSA, TX 79762Position Type: Full TimeThe Universal Banker I provides superior and quality customer service by processing transactions efficiently and accurately while actively engaging with customers to identify needs and offer banking solutions. This entry-level role serves as both a teller and a platform banker, performing a variety of banking functions. The Universal Banker I will typically work Monday through Friday, with rotating Saturday shifts as needed.
Transaction Processing & Customer Service
Operates a teller station to serve customers by accepting retail and commercial deposits, verifying cash and endorsements, and providing accurate receipts.
Identifies customers and processes check cashing, referring to officers for exceptions as required.
Processes savings deposits, withdrawals, and loan payments.
Issues cashier's checks, money orders, and other bank products.
Balances cash drawer daily and follows teller over/short policy.
Assists in branch opening and closing procedures as assigned.
Ensures compliance with security protocols and regulatory requirements.
All areas of customer service to include processing wires, disputes, issuing debit cards, etc.
Opens new personal and business accounts.
Customer Experience & Relationship Building
Delivers a consistent and exceptional customer experience.
Makes a concentrated effort to resolve customer inquiries or issues promptly.
Actively promotes the bank’s products and services and refers customers to appropriate personnel.
Promotes and maintains positive relationships with customers, co-workers, and community members.
Operations & Compliance
Complies with all department and bank policies and procedures.
Contributes to the achievement of individual, branch, and organizational goals.
Participates in training, meetings, and development opportunities as assigned.
Qualifications
High School Diploma or equivalent required
Cash handling experience preferred
Familiarity with online banking, debit card processing, and basic bank product knowledge.
Excellent customer service skills and problem-solving abilities.
Ability to maintain professionalism in a fast-paced environment.
Prior banking or customer service experience is a plus
Basic proficiency in Microsoft Office Suite
Basic math and problem-solving skills
Strong verbal and written communication skills
Serve With Purpose
SouthWest Bank was founded in Odessa, Texas with the objective to provide a banking environment where you can do business with people you trust. Opening its doors in 1999, SouthWest Bank began assembling one of the finest, most experienced bank staffs in West Texas. With locations in Odessa, Midland, and Lubbock, SouthWest Bank is committed to providing the utmost in customer service in the areas of commercial and consumer bank services, trust and wealth management services.
Offices: 4800 E 42nd St, Odessa, Texas 79762, US
Serve With Purpose
SouthWest Bank was founded in Odessa, Texas with the objective to provide a banking environment where you can do business with people you trust. Opening its doors in 1999, SouthWest Bank began assembling one of the finest, most experienced bank staffs in West Texas. With locations in Odessa, Midland, and Lubbock, SouthWest Bank is committed to providing the utmost in customer service in the areas of commercial and consumer bank services, trust and wealth management services.
Offices: 4800 E 42nd St, Odessa, Texas 79762, US
