Odessa, Texas, United States · On-site
Job DetailsJob Location: Wayland - Odessa, TX 79762Position Type: Full TimeJob Purpose The IT Help Desk Technician serves as the first line of technical support for SouthWest Bank staff by providing prompt, courteous, an…
Skills: Technical support, Hardware troubleshooting, Software troubleshooting, Network troubleshooting, Ticketing systems
Lubbock, Texas, United States · On-site
Job DetailsJob Location: LUBBOCK QUAKER - LUBBOCK, TX 79424Position Type: Full TimeJob Purpose: Credit Analyst evaluates commercial and personal financial information to assess creditworthiness of loan applicants. This r…
Skills: Financial analysis, Credit risk assessment, Spreadsheet software, Excel, Word
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The IT Help Desk Technician provides frontline technical support for hardware, software, and network issues to bank staff. They are responsible for resolving technical problems, managing support tickets, and performing routine system maintenance.
A high school diploma is required, with an associate degree or IT certifications preferred. Candidates should have 1-2 years of experience in technical support and proficiency with Windows, Office 365, and networking fundamentals.
Job DetailsJob Location: Wayland - Odessa, TX 79762Position Type: Full TimeJob Purpose
The IT Help Desk Technician serves as the first line of technical support for SouthWest Bank staff by providing prompt, courteous, and effective assistance for IT-related issues. This role is responsible for troubleshooting hardware, software, and network problems, maintaining accurate support records, and ensuring minimal disruptions to daily banking operations. The technician will work collaboratively with internal teams and external vendors, while also contributing to IT projects, documentation, and user education.
Technical Support: Provide frontline IT support for hardware, software, printers, phones, mobile devices, banking systems, and network issues for both local and remote users.
Issue Resolution: Troubleshoot and resolve technical problems efficiently; escalate complex issues to higher-tier IT staff or vendors as needed.
User Training: Assist users in learning and navigating IT tools; create basic training documents or user-friendly guides.
System Maintenance: Perform routine IT maintenance tasks such as software updates, patching, system reboots, and antivirus checks.
Hardware & Software Procurement: Assist in acquiring, setting up, and configuring new computers, peripherals, and software for employees.
Ticket Management: Log, prioritize, and manage incoming support requests using the designated IT ticketing system; track and follow up on open items.
Communication: Translate complex technical information into understandable language for end-users; provide clear and timely updates on issue resolution.
Collaboration: Work with internal IT teams and external vendors to coordinate upgrades, troubleshoot shared issues, and implement system enhancements.
Documentation: Maintain up-to-date records of IT support tickets, system configurations, processes, and resolutions to build a reliable knowledge base.
Special Projects: Participate in IT projects including software rollouts, system migrations, and infrastructure improvements.
Other Duties as Assigned: Support departmental or company-wide technology initiatives and tasks as requested.
QualificationsEducation / Qualifications / Experience
High School Diploma or equivalent required; Associate degree or certifications in IT-related fields (e.g., CompTIA A+, Network+) preferred.
1–2 years of experience in IT help desk or technical support role preferred.
Strong understanding of Microsoft Windows, Office 365, remote support tools, and networking fundamentals.
Experience with ticketing systems and basic documentation practices.
Banking or financial industry experience a plus.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.
Occasional travel between bank locations may be required.
Must be able to bend, crouch, and crawl when installing or troubleshooting hardware.
Manual dexterity to operate tools, computers, and standard office equipment.
Serve With Purpose
SouthWest Bank was founded in Odessa, Texas with the objective to provide a banking environment where you can do business with people you trust. Opening its doors in 1999, SouthWest Bank began assembling one of the finest, most experienced bank staffs in West Texas. With locations in Odessa, Midland, and Lubbock, SouthWest Bank is committed to providing the utmost in customer service in the areas of commercial and consumer bank services, trust and wealth management services.
Offices: 4800 E 42nd St, Odessa, Texas 79762, US
Serve With Purpose
SouthWest Bank was founded in Odessa, Texas with the objective to provide a banking environment where you can do business with people you trust. Opening its doors in 1999, SouthWest Bank began assembling one of the finest, most experienced bank staffs in West Texas. With locations in Odessa, Midland, and Lubbock, SouthWest Bank is committed to providing the utmost in customer service in the areas of commercial and consumer bank services, trust and wealth management services.
Offices: 4800 E 42nd St, Odessa, Texas 79762, US
