Atlanta, Georgia, United States · On-site
$52k–$58k/yr
The mission of sonnen’s technical support team is to ensure every customer has an excellent experience by solving problems, educating customers, and helping to improve the quality of sonnen’s products. The Te…
Skills: Technical Troubleshooting, Customer Support, Salesforce, Microsoft Office Suite, Interpersonal Communication
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The role involves resolving technical problems for sonnen customers and partners via inbound calls and emails. It also requires documenting all activities in Salesforce and escalating complex cases to higher-level technical support.
Candidates need 1-3 years of technical or customer support experience and must be bilingual in English and Spanish. Strong communication skills and an interest in renewable energy or electrical systems are highly valued.
The mission of sonnen’s technical support team is to ensure every customer has an excellent experience by solving problems, educating customers, and helping to improve the quality of sonnen’s products.
The Technical Service Representative is directly involved with the success of this mission and ensures its success by supporting sonnen customers by proactively solving technical problems, addressing inbound calls, and resolving technical issues. The Technical Service Representative is a technical position that understands the sonnen product, typical sonnen installations, and PV systems, and is skilled at troubleshooting sites remotely to find and solve problems. This is a technical role, often filled by employees with previous technical experience in the solar or energy storage field, or by promotion from the Customer Service Representative career path. This position is the first technical role in a strong career path within the technical service team, with advancement potential to Level 2 Technical Service Representative, Applications Engineer, Field Service, or Service Management.
Key Responsibilities
Skills and Qualifications
Our mission is to provide clean, affordable, and reliable energy for all. sonnen is a pioneer in networked and decentralized energy solutions, including energy storage and smart virtual power plant (VPP) programs that optimize the use of energy for households and commercial businesses. The unique sonnenVPP software connects our customers together forming virtual power plants that enable sonnen to generate greater financial rewards for customers and offer grid operators innovative services that help support the local grid and increase resiliency. The company began developing its pioneering technologies in Germany in 2010 and opened an R&D and production facility in the USA in 2015. sonnen operates additional sites in Italy, the UK, Australia, and Spain. With 125,000 systems installed around the world, continues to pioneer energy storage and virtual power plant solutions that deliver the greatest value to our customers. Since 2019, sonnen has been a wholly owned subsidiary of Shell and part of the Renewables and Energy Solutions business. Learn more about sonnen and how you can join us on our mission at https://sonnenusa.com/en/careers/.
Offices: 1578 Litton Drive, Stone Mountain, GA 30083, US
Our mission is to provide clean, affordable, and reliable energy for all. sonnen is a pioneer in networked and decentralized energy solutions, including energy storage and smart virtual power plant (VPP) programs that optimize the use of energy for households and commercial businesses. The unique sonnenVPP software connects our customers together forming virtual power plants that enable sonnen to generate greater financial rewards for customers and offer grid operators innovative services that help support the local grid and increase resiliency. The company began developing its pioneering technologies in Germany in 2010 and opened an R&D and production facility in the USA in 2015. sonnen operates additional sites in Italy, the UK, Australia, and Spain. With 125,000 systems installed around the world, continues to pioneer energy storage and virtual power plant solutions that deliver the greatest value to our customers. Since 2019, sonnen has been a wholly owned subsidiary of Shell and part of the Renewables and Energy Solutions business. Learn more about sonnen and how you can join us on our mission at https://sonnenusa.com/en/careers/.
Offices: 1578 Litton Drive, Stone Mountain, GA 30083, US
