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Temporary
Global Benefits, Career Development, Mentoring, Apprenticeship, Learning And Development Courses, Team Events
Posted 7d ago
~40 hrs/week
Responsibilities
Responsible for delivering food orders, preparing tables, and facilitating communication between the kitchen and servers. The role focuses on providing outstanding customer service to members and guests in a high-volume dining environment.
Requirements
Requires a minimum of 2 years of experience in a similar capacity and the ability to work flexible shifts. Candidates must be Tips certified and physically capable of lifting 40 pounds and standing for 8 hours.
Full job description
The role…
At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.
A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.
Main Duties
Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feed, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
Clean and stock server alley and expo area
Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests
Required Skills/Qualifications
Minimum of 2+ years’ experience in similar capacity
Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
Must be able to demonstrate competency as outlined in the training schedule and Club School
Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Ability to take direction, work in a team environment and autonomously
Tips certified and POS knowledge
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry, or lift at least 40 pounds.
Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
In accordance with Ontario Employment law, the salary range for this role if filled within Ontario is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. This posting is for an existing vacancy.
Pay Range
$18.60—$18.60 CAD
Related keywords
Food RunnerHospitalitySteps Of ServiceExpoPOSTips CertificationHigh-Volume ServiceCustomer ExperienceHealth And SafetyAllergy Procedures
Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1995
Headquarters
Strand, England
LinkedIn followers
420,725
Total funding
$929M
Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries. We have since expanded to include Houses across Europe and North America, as well as restaurants, cinemas, spas, workspaces and hotels.
Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact. From the beginning, and throughout our 25-year history, our members have always been at the heart of everything we do
Offices: Strand, England WC2R 1EA, GB · Shoreditch, London E1 6AW, GB · Soho , London W1D 3SQ, GB · Somerset, BA11 3RW, GB · Chipping Norton, OX7 4JS, GB
Private Members ClubFood and BeverageHotelsRestaurantsEditorialPublishingMarketingContentand hospitalityHospitality
Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1995
Headquarters
Strand, England
LinkedIn followers
420,725
Total funding
$929M
Soho House & Co was founded in London, in 1995, as a private members’ club for those in film, media and creative industries. We have since expanded to include Houses across Europe and North America, as well as restaurants, cinemas, spas, workspaces and hotels.
Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact. From the beginning, and throughout our 25-year history, our members have always been at the heart of everything we do
Offices: Strand, England WC2R 1EA, GB · Shoreditch, London E1 6AW, GB · Soho , London W1D 3SQ, GB · Somerset, BA11 3RW, GB · Chipping Norton, OX7 4JS, GB
Private Members ClubFood and BeverageHotelsRestaurantsEditorialPublishingMarketingContentand hospitalityHospitality