Etobicoke, Ontario, Canada · Hybrid
$115k–$135k/yr
Company Description Grow your career with a company that shares your passion! Our Sodexo team has an exciting new client opportunity to join Sodexo as our next Director, Client Success located in Etobicoke, ON. This is a…
Skills: Client Relationship Management, Contract Renewals, Cross-selling, Retention Strategy, Stakeholder Management
Winnipeg, Manitoba, Canada · On-site
$103k–$123k/yr
Company Description Grow your career with a company that shares your passion! Our Corporate Services Division has an exciting new opportunity to join the Sodexo team as our next Director of Business Development located i…
Skills: C-Suite Selling, Account Development, Pipeline Management, Outbound Outreach, CRM Management
Regina, Saskatchewan, Canada · On-site
$103k–$123k/yr
Company Description Grow your career with a company that shares your passion! Our Corporate Services Division has an exciting new opportunity to join the Sodexo team as our next Director of Business Development located i…
Skills: C-Suite Selling, Account Development, Pipeline Management, CRM Management, RFP Response
Calgary, Alberta, Canada · On-site
$103k–$123k/yr
Company Description Grow your career with a company that shares your passion! Our Corporate Services Division has an exciting new opportunity to join the Sodexo team as our next Director of Business Development located i…
Skills: C-Suite Selling, Business Development, Pipeline Management, CRM, RFP Response
Windsor, Ontario, Canada · On-site
$28/hr–$31/hr
Company Description Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares your passion! Contributing to The Well-Being a…
Skills: Food Service Supervision, Team Leadership, Food Safety Compliance, Inventory Management, Scheduling
Toronto, Ontario, Canada · On-site
Company Description Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares your passion! Contributing to The Well-Being a…
Skills: Banquet Management, Event Management, Customer Service, Employee Training, Performance Management
Winnipeg, Manitoba, Canada · On-site
$16/hr–$16/hr
Company Description Rate: $16 / hour Location: Best Western Plus Airport Hotel Grow your career with a company that shares your passion! Our Corporate Division has an exciting new opportunity to join the Sodexo team as o…
Skills: Customer Service, Order Taking, Cash Handling, Inventory Management, POS Systems
Western Australia, Australia · On-site
Company Description Within Western Australia, Sodexo delivers operations, maintenance, and refurbishment of non-process infrastructure across the mining and oil & gas sector. The Planning and Scheduling Team plays a crit…
Skills: Planning and Scheduling, Work Order Management, Contractor Coordination, Data Entry, Dynamics 365
Winnipeg, Manitoba, Canada · On-site
Company Description Rate: $16 / hour Location: Best Western Plus Airport Hotel Grow your career with a company that shares your passion! Our Corporate Division has an exciting new opportunity to join the Sodexo team as o…
Skills: Customer Service, Drink Preparation, Inventory Management, Cash Handling, Suggestive Selling
Wolfville, Nova Scotia, Canada · On-site
Company Description Join the Sodexo Campus Crew! At Sodexo Campus, we’re not just about facilities management - we’re about fueling futures. We help create vibrant, inclusive spaces where students can thrive, connect, an…
Skills: Automated Custodial Equipment, Floor Polishing, Carpet Extraction, Waste Removal, Snow Removal
Wolfville, Nova Scotia, Canada · On-site
Company Description Join the Sodexo Campus Crew! At Sodexo Campus, we’re not just about facilities management - we’re about fueling futures. We help create vibrant, inclusive spaces where students can thrive, connect, an…
Skills: Automated Custodial Equipment Operation, Zamboni Operation, Customer Service, Floor Maintenance, Waste Removal
Wolfville, Nova Scotia, Canada · On-site
Company Description Join the Sodexo Campus Crew! At Sodexo Campus, we’re not just about facilities management - we’re about fuelling futures. We help create vibrant, inclusive spaces where students can thrive, connect, a…
Skills: Power Engineering, Boiler Operation, Steam Distribution, Condensate Return Systems, Refrigeration Equipment
Aurora, Ontario, Canada · On-site
Company Description Make a Meaningful Impact with Sodexo Health & Care At Sodexo, we do more than support healthcare - we help shape it. From retail food service and patient nutrition to environmental services and facili…
Skills: Food Handling, Customer Service, Sanitization, Professional Communication, Computer Literacy
Montreal, Quebec, Canada · On-site
$19/hr–$20/hr
Description de l'entreprise Développez votre carrière au sein d'une entreprise qui partage votre passion ! Notre division Services aux entreprises offre une nouvelle opportunité passionnante de rejoindre l'équipe de Sode…
Skills: Customer Service, Event Setup, Organization, Communication, Interpersonal Skills
Calgary, Alberta, Canada · On-site
$58k–$68k/yr
Company Description Company Description Grow your career with a company that shares your passion! Sodexo has an exciting new opportunity to join Sodexo as our next Catering and Events Manager located in Calgary, AB. This…
Skills: Catering Management, Event Planning, Staff Supervision, Hospitality Operations, Client Relationship Management
Calgary, Alberta, Canada · On-site
$75k–$85k/yr
Company Description Grow your career with a company that shares your passion! Our Corporate Services Division has an exciting new opportunity to join the Sodexo team as our next located in General Manager, Executive Dini…
Skills: Food And Beverage Management, Fine Dining, Wine Selection And Service, Budget Management, Financial Reporting
Halifax, Nova Scotia, Canada · On-site
$70k–$80k/yr
Company Description Grow your career with a company that shares your passion! Our Campus Division has an exciting new opportunity to join the Sodexo team as our next Chief Operating Engineer located in Wolfville, Nova Sc…
Skills: Plant Operations, Steam Generation, Refrigeration Systems, Energy Management, Preventative Maintenance
Wolfville, Nova Scotia, Canada · On-site
$70k–$80k/yr
Company Description Grow your career with a company that shares your passion! Our Campus Division has an exciting new opportunity to join the Sodexo team as our next Chief Operating Engineer located in Wolfville, Nova Sc…
Skills: Plant Operations, Steam Generation, Refrigeration Systems, Energy Management, Preventative Maintenance
Quebec, Quebec, Canada · On-site
Description de l'entreprise Chef – Entretien ménager et services connexes Québec, Québec (voiture requise) Poste à Temps Plein du lundi au vendredi de 12h30 à 20h00 Vous êtes à la recherche d'un changement, d'une occasio…
Skills: Team Management, Housekeeping Supervision, Vendor Management, Operational Planning, Health and Safety Standards
Kitimat, British Columbia, Canada · On-site
Company Description Make Remote Living Remarkable – Where Purpose Meets Adventure Working in remote environments isn’t just a job - it’s a lifestyle. At Sodexo, we bring the comforts of everyday life to the most extraord…
Skills: Knife Skills, Food Preparation, HACCP, Industrial Cooking, Kitchen Equipment Operation
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Lead a strategic approach to client relationship management, focusing on contract renewals, rebids, and revenue growth through cross-selling. Act as the internal voice of the client to ensure operational excellence and long-term client satisfaction.
Requires a Bachelor's degree in Business or Marketing (MBA preferred) and at least 6 years of experience in senior client relations. Must have a proven track record of managing complex portfolios and leading cross-functional teams in a matrix environment.
Grow your career with a company that shares your passion! Our Sodexo team has an exciting new client opportunity to join Sodexo as our next Director, Client Success located in Etobicoke, ON. This is a hybrid role that will require you to be in the office 2 days per week as well as client meetings as required.
At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business - from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities.
Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
The Director, Client Success is a transformational leadership role focused on driving a unified and strategic approach to client relationship management, contract renewals, rebids, and cross-selling initiatives. This role ensures our top client accounts are supported through a proactive and integrated retention strategy.
By leveraging client insights and data-driven decision-making, the Senior Director ensures the voice of the client is reflected across operations, sales, and support functions. This role plays a key part in strengthening client relationships, driving growth within existing accounts, and ensuring long-term client satisfaction and retention.
The Senior Director will collaborate closely with senior leadership across Canada, applying best practices, advanced technologies, and innovative strategies to drive operational excellence.
Development and Implementation of Client Retention Strategy
Define and validate a strategic client retention roadmap in partnership with the Canadian Senior Leadership Team to support renewal preparedness and proactive account management.
Client Engagement, Revenue Growth, and Renewal Process Leadership
Represent the “Voice of the Client” internally and ensure it is integrated into renewal and rebid strategies.
Initiate and oversee cross-sell efforts to meet revenue growth targets within existing accounts.
Drive the renewal and cross-selling processes, to enable seamless transitions from retention planning to successful contract rebids and forecasted renewals or growth within accounts.
Reporting, Compliance, and Continuous Improvement
Ensure accurate documentation of all client retention activities, communications, and follow-ups using internal systems and tools.
Drive compliance with all safety, risk, and operational standards while promoting continuous improvement across client-facing practices.
Training, Coaching, and Process Adoption
Collaborate with Learning & Development to implement training initiatives that equip operations and sales teams with the skills needed to execute renewal best practices.
Mentor and educate team members on using analytical tools to monitor retention efforts and action plan progress.
Collaboration and Stakeholder Management
Foster strong internal partnerships with segment leadership, North American counterparts, and global client success teams to drive strategic retention initiatives.
Serve as a trusted advisor to senior leadership by delivering regular, data-informed insights and recommendations to enhance client satisfaction and retention performance.
What Makes Sodexo Different:
Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:
Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.
We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.
Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.
Thank you for your interest in Sodexo.
Please note that only those candidates under consideration will be contacted.
Follow us on social media to see first-hand what we are all about!
Instagram: Sodexo Canada (@sodexocanada)
Twitter: Sodexo Canada (@SodexoCanada)
LinkedIn: Sodexo Canada Careers
Facebook: Sodexo Canada | Facebook
Sodexo SJS
Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the leader in Food and Services, shaping better everyday experiences at every moment in life: work, heal, learn and play. The Group stands out for its independence, its founding family shareholding and its responsible business model. With its services, Sodexo meets all the challenges of everyday life with a dual goal: to improve the quality of life of our employees and those we serve, and contribute to the economic, social and environmental progress in the communities where we operate. For Sodexo, growth and social commitment go hand in hand. Our purpose is to create a better everyday for everyone to build a better life for all. Sodexo is included in the CAC Next 20, Bloomberg France 40, CAC SBT 1.5, FTSE 4 Good and DJSI indices. Sodexo Key figures: 24.1 billion euros Fiscal 2025 consolidated revenues 426,000 employees as at August 31, 2025 #2 France-based private employer worldwide 43 countries 80 million consumers served daily 8.3 billion euros in market capitalization (as at October 22, 2025)
Offices: 255 quai de la bataille de Stalingrad, 92866 Issy les Moulineaux Cedex 9, FR · 9801 Washingtonian Boulevard, Gaithersburg, Maryland 20878, US · Paseo de Roxas, Makati, National Capital Region, PH · 7100 Commerce Way, Brentwood, TN 37027, US · Station Road, West Calder, Scotland EH55 8QA, GB
Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the leader in Food and Services, shaping better everyday experiences at every moment in life: work, heal, learn and play. The Group stands out for its independence, its founding family shareholding and its responsible business model. With its services, Sodexo meets all the challenges of everyday life with a dual goal: to improve the quality of life of our employees and those we serve, and contribute to the economic, social and environmental progress in the communities where we operate. For Sodexo, growth and social commitment go hand in hand. Our purpose is to create a better everyday for everyone to build a better life for all. Sodexo is included in the CAC Next 20, Bloomberg France 40, CAC SBT 1.5, FTSE 4 Good and DJSI indices. Sodexo Key figures: 24.1 billion euros Fiscal 2025 consolidated revenues 426,000 employees as at August 31, 2025 #2 France-based private employer worldwide 43 countries 80 million consumers served daily 8.3 billion euros in market capitalization (as at October 22, 2025)
Offices: 255 quai de la bataille de Stalingrad, 92866 Issy les Moulineaux Cedex 9, FR · 9801 Washingtonian Boulevard, Gaithersburg, Maryland 20878, US · Paseo de Roxas, Makati, National Capital Region, PH · 7100 Commerce Way, Brentwood, TN 37027, US · Station Road, West Calder, Scotland EH55 8QA, GB
