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Jobs at SITECH Intermountain (Now Hiring) — 1 open

SITECH Intermountain logoSITECH Intermountain

Customer Experience Coordinator

Salt Lake City, Utah, United States · On-site

Mid level

Description The Technology Group is seeking a friendly, organized, and customer-focused Customer Experience Coordinator to support our Salt Lake City office. This position serves as the first point of contact for custome…

Skills: Customer Service, Retail Sales, Office Administration, Inventory Management, Communication Skills

SITECH Intermountain logo

Customer Experience Coordinator

SITECH Intermountain

Salt Lake City, Utah, United States • On-site

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Mid level

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  • Full-time
  • high school
  • Posted 10d ago
  • ~40 hrs/week

Responsibilities

Serve as the first point of contact for customers and visitors while managing the front desk and retail showroom. Responsibilities include processing sales transactions, managing inventory, and providing administrative support to sales and service teams.

Requirements

Requires a high school diploma and at least two years of experience in customer service, retail, or office support. Proficiency in Microsoft Office is required, with experience in Zoho CRM and Microsoft Dynamics 365 preferred.

Full job description

Description

The Technology Group is seeking a friendly, organized, and customer-focused Customer Experience Coordinator to support our Salt Lake City office. This position serves as the first point of contact for customers, vendors, and visitors while helping create a professional, welcoming, and safety-conscious customer experience. 

Position Overview

The primary focus of this role is front desk support, retail sales, showroom appearance, inventory stocking, and helping maintain a clean and safe customer-facing work environment. The position also provides backup support to the sales and service teams as needed. 

Key Responsibilities

  • Greet and assist customers, vendors, and visitors in a professional and friendly manner. 
  • Answer and direct incoming calls and customer inquiries. 
  • Maintain a clean, organized, professional, and safe reception area and showroom. 
  • Assist customers with retail product purchases and sales transactions. 
  • Stock, organize, clean, and replenish retail inventory and showroom displays. 
  • Monitor inventory levels and communicate restocking needs. 
  • Follow safe work practices and promptly report safety concerns, hazards, or maintenance needs. 
  • Support the sales team by converting approved quotes into sales orders when needed. 
  • Process customer orders and update CRM and business systems as needed. 
  • Assist the Service Center with customer repair check-in and intake when needed. 
  • Support other office, sales, and operational tasks as assigned. 

Required Qualifications

  • High school diploma or equivalent required. 
  • Minimum of two years of experience in customer service, retail sales, reception, or office support. 
  • Strong verbal and written communication skills. 
  • Professional, friendly, and customer-focused demeanor. 
  • Excellent organizational and multitasking skills. 
  • Proficiency with Microsoft Office, including Outlook, Word, and Excel. 
  • Strong attention to detail and problem-solving ability. 
  • Dependable, punctual, and able to work independently and as part of a team. 
  • Ability to handle sensitive and confidential information with discretion. 
  • Commitment to maintaining a clean, organized, and safe work environment. 

Preferred Qualifications

  • Experience processing customer orders, sales transactions, or point-of-sale activities. 
  • Experience stocking inventory, merchandising displays, or maintaining a retail showroom. 
  • Experience using CRM systems, specifically Zoho CRM. 
  • Experience using ERP or business management systems, specifically Microsoft Dynamics 365 Business Central. 
  • Experience supporting sales, service, or operations teams. 
  • Experience in the construction, engineering, surveying, technology, or equipment industries. 
  • Additional training or coursework in office administration, business, safety, or customer service. 

Why Join Our Team?

This is a great opportunity to join a growing Technology Group supporting SITECH Intermountain, Monsen Engineering, and Intermountain Technologies. You will play an important role in creating a positive customer experience, supporting retail sales, promoting a clean and safe customer-facing environment, and helping our Salt Lake City office operate smoothly. 

If you enjoy helping customers, staying organized, working safely, and creating a great first impression, we encourage you to apply.

__

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). 

Related keywords

Zoho CRMMicrosoft Dynamics 365 Business CentralMicrosoft OutlookMicrosoft WordMicrosoft ExcelPoint-of-SaleMerchandisingCRMERPConstruction IndustryEngineering IndustrySurveying IndustryTechnology IndustryEquipment IndustryOffice Administration

About SITECH Intermountain

LinkedInVisit site

SITECH Intermountain is the Trimble Civil Engineering and Construction dealer for Utah and Southwest Wyoming.

Industry
Construction
Company size
11-50 employees
Founded
2014
Headquarters
Salt Lake City, Utah
LinkedIn followers
1,262

SITECH Intermountain is the Trimble dealer for Utah and Southwest Wyoming, offering the most comprehensive portfolio of rugged and reliable construction technology systems available today. The team at SITECH Intermountain helps customers use Trimble technology to solve some of their biggest challenges on the construction site while providing high-quality local customer service, personalized training, and technical support. With expertise in machine control systems, site positioning systems, machine monitoring, construction software, fleet management, and wireless and internet-based infrastructure, we ensure businesses have the best technology for the job. Visit our website to explore all our services or contact us to learn more.

Offices: 4899 W 2100 South, Salt Lake City, Utah 84120, US · 5300 West Wheeler Way, Hurricane, UT 84737, US

Heavy Highway Technology ProviderTrimble Authorized Dealerand GPS Solution ProviderConstructionMachinery ManufacturingInfrastructureProduct DesignTechnical Support
View all jobs at SITECH Intermountain

About SITECH Intermountain

LinkedInVisit site

SITECH Intermountain is the Trimble Civil Engineering and Construction dealer for Utah and Southwest Wyoming.

Industry
Construction
Company size
11-50 employees
Founded
2014
Headquarters
Salt Lake City, Utah
LinkedIn followers
1,262

SITECH Intermountain is the Trimble dealer for Utah and Southwest Wyoming, offering the most comprehensive portfolio of rugged and reliable construction technology systems available today. The team at SITECH Intermountain helps customers use Trimble technology to solve some of their biggest challenges on the construction site while providing high-quality local customer service, personalized training, and technical support. With expertise in machine control systems, site positioning systems, machine monitoring, construction software, fleet management, and wireless and internet-based infrastructure, we ensure businesses have the best technology for the job. Visit our website to explore all our services or contact us to learn more.

Offices: 4899 W 2100 South, Salt Lake City, Utah 84120, US · 5300 West Wheeler Way, Hurricane, UT 84737, US

Heavy Highway Technology ProviderTrimble Authorized Dealerand GPS Solution ProviderConstructionMachinery ManufacturingInfrastructureProduct DesignTechnical Support
View all jobs at SITECH Intermountain

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