Miami, Florida, United States · On-site
Job Context The Strategic Account Manager owns the long-term success, retention, and commercial growth of the company's largest and most complex enterprise client accounts. Acting as a trusted commercial advisor, the rol…
Skills: Executive Presence, Commercial Acumen, Negotiation, Contract Management, Cross-functional Orchestration
Leeds, England, United Kingdom · On-site
Job Context Join Simpro Group and become the trusted partner our customers rely on to grow, adopt and maximise value from our SaaS solutions. As an Account Manager, you will own the health, retention and expansion of a p…
Skills: Account Management, Customer Success, B2B Sales, Contract Negotiation, Churn Mitigation
Melbourne, Victoria, Australia · On-site
Job Your Shot at Closing, Without the Cold Call You've spent the last couple of years booking meetings, qualifying leads, and setting other people up to close the deal. You know you're ready for more. You just need someo…
Skills: Consultative Selling, Closing Deals, Pipeline Management, Objection Handling, Negotiation
Red Bank, California, United States · Hybrid
Job Context The Account Executive is responsible for managing and growing sales. This role focuses on acquiring new customers, building and maintaining strong relationships with existing clients, and driving revenue grow…
Skills: SaaS Sales, B2B Sales, Account Management, Cold Calling, Negotiation
Montreal, Quebec, Canada · On-site
Job Context We’re looking for an entrepreneurial Product Manager who is excited about building and delivering AI-powered products that create real business impact. This role goes beyond traditional product management: yo…
Skills: Product Management, AI Product Development, Roadmap Execution, Data Analysis, Customer Discovery
Brisbane, Queensland, Australia · On-site
Job We’re looking for a Full Stack Developer who is excited about leveraging AI coding tools to build smarter, faster, and better. You will be a key contributor to our engineering team, working across our entire stack. R…
Skills: PHP, Symfony, Angular, NX, NgRx
City of Brisbane, Queensland, Australia · On-site
Job The Payment Solutions Specialist (GTM Sales role) plays a key role in expanding Simpro Group Payments adoption across ANZ. This is a high-volume, high-velocity phone-based sales role focused on speed to activation: y…
Skills: Sales, Customer Engagement, Phone Communication, Demo Presentation, Objection Handling
Reading, England, United Kingdom · On-site
Job Context The Specialist drives product adoption and expansion within the existing Simpro Group customer base by combining technical product expertise, customer engagement, and cross-functional collaboration. The role …
Skills: Technical Sales, Sales Engineering, SaaS, Field Service Management, Outbound Engagement
City of Brisbane, Queensland, Australia · On-site
Job Read this twice, because we don’t write job postings like this often. Many businesses in our customers’ world run on tight profit margins — on average around 5%. We’ve built the AI back-office solution to change that…
Skills: AI Sales, Pipeline Generation, Technical Product Demonstrations, Account Management, Strategic Selling
Miami, Florida, United States · On-site
Job Context The Account Executive is responsible for managing and growing sales. This role focuses on acquiring new customers, building and maintaining strong relationships with existing clients, and driving revenue grow…
Skills: SaaS Sales, B2B Sales, Account Management, Cold Calling, Negotiation
Melbourne, Victoria, Australia · On-site
Job The Payment Solutions Specialist (GTM Sales role) plays a key role in expanding Simpro Group Payments adoption across ANZ. This is a high-volume, high-velocity phone-based sales role focused on speed to activation: y…
Skills: Phone Sales, Product Demonstrations, Discovery Calls, Closing Techniques, CRM Management
Montreal, Quebec, Canada · On-site
Contexte du poste The Product Manager, AI is a strategic, entrepreneurial leader responsible for the definition and delivery of AI agents and frameworks built on top of SIMPRO FSMs. In this role, they will translate comm…
Skills: Product Management, AI/ML Product Development, GenAI, Agentic Frameworks, B2B Software Launch
Melbourne, Victoria, Australia · On-site
Job Simpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation. With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Man…
Skills: Account Management, Customer Success, Renewals Management, Churn Reduction, SaaS
Montreal, Quebec, Canada · On-site
Contexte du poste Role Summary The Implementation Consultant I is the entry point of the IC career ladder and the primary delivery resource for Simpro Group's SmartStart and Unmanaged customer segments. IC Is deliver str…
Skills: Implementation Consulting, SaaS, Field Service Management, Customer Centricity, Accountability
Miami, Florida, United States · On-site
Job Context The Sales Engineer will serve as a technical expert, bridging the gap between our product offerings and specific needs of our clients. What You’ll Do What You’ll Do Translate technical features into business …
Skills: Technical Sales, Product Demonstrations, Customer Relationship Management, Requirement Analysis, Solution Architecture
Leeds, England, United Kingdom · On-site
Job Context Senior AI Sales Executive - the most important seat we’re filling this year. In this role, you’ll provide real business solutions for our trades and field service management customers operating on tight margi…
Skills: SaaS Sales, Outbound Prospecting, Consultative Selling, Product Demonstrations, ROI Analysis
Leeds, England, United Kingdom · On-site
Job Context BigChange is at an inflection point. As a pioneer of AI-powered field service software now serving over 250,000 users worldwide, we're not done making big change. We've just launched BigChange Lightning — an …
Skills: Engineering Leadership, AI Integration, Strategic Planning, AWS EKS, Microservices Architecture
City of Brisbane, Queensland, Australia · On-site
Job Simpro is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance, and project contractors. Simpro was founded in 2002 in Brisbane, Australia and has operations in Aus…
Skills: Product Strategy, Product Roadmapping, Market Research, Cross-Functional Collaboration, KPI Monitoring
Auckland, Auckland, New Zealand · On-site
Job Context Simpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation. With a rapidly expanding global footprint and product suite, we’re hiring multiple Acc…
Skills: Account Management, Customer Success, Renewals Management, Churn Reduction, Portfolio Management
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The Strategic Account Manager is responsible for the long-term retention and commercial growth of the company's largest enterprise client accounts. This involves building executive-level relationships, managing renewal risks, and driving expansion opportunities to maximize net revenue retention.
Candidates must possess advanced commercial acumen and the ability to influence C-suite stakeholders within a SaaS framework. Proficiency in negotiation, data-driven portfolio analysis, and enterprise customer success methodologies is required.
Drives the long-term retention and commercial growth of a high-value portfolio consisting of the company's most complex enterprise client accounts
Establishes and shapes deep, multi-stakeholder relationships at the executive level to anchor the business as a core strategic partner
Develops and executes comprehensive joint success plans that tie platform value directly to client financial and operational objectives
Leads structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathways
Owns and mitigates portfolio renewal risk by accurately forecasting outcomes and coordinating cross-functional mitigation frameworks
Influences portfolio expansion by identifying and driving upsell, cross-sell, and advanced technology adoption initiatives
Manages complex, multi-stakeholder commercial negotiations to maximize net revenue retention and secure portfolio value
Champions the client's voice internally by partnering with product and operational leadership to resolve complex systemic issues
Designs replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio health
Oversees the maintenance of high-integrity commercial records, pipeline metrics, and data tracking to inform executive decision-making
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
Executive presence with the ability to influence and persuade senior leadership and C-suite stakeholders
Advanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes
Strong negotiation and contract management skills to navigate multi-stakeholder commercial environments
Exceptional cross-functional orchestration capabilities to align internal resources around client needs
Data-driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities
Complete knowledge and full understanding of enterprise account management and customer success methodologies within a SaaS framework
Deep understanding of operational workflows, efficiency gaps, and technology integration in complex organizational structures
Understanding of net revenue retention strategies and proactive risk-mitigation frameworks
Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
Wellness Challenge App, Diabetes Prevention App, and Health Hub App
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Program – get rewarded for referring a friend to join our team!
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
Service recognition awards
Click here to find out more about working at Simpro Group!
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
Singapore Post (SingPost) is a leading postal and eCommerce logistics provider in Asia Pacific. The portfolio of businesses spans from national and international postal services to warehousing and fulfilment, international freight forwarding and last mile delivery, serving customers in more than 220 global destinations. Headquartered in Singapore, SingPost has approximately 3,000 employees. Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet. www.singpost.com
Offices: 10 Eunos Road 8, Singapore , Singapore 408600, SG
Singapore Post (SingPost) is a leading postal and eCommerce logistics provider in Asia Pacific. The portfolio of businesses spans from national and international postal services to warehousing and fulfilment, international freight forwarding and last mile delivery, serving customers in more than 220 global destinations. Headquartered in Singapore, SingPost has approximately 3,000 employees. Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet. www.singpost.com
Offices: 10 Eunos Road 8, Singapore , Singapore 408600, SG
