Thousand Oaks, California, United States · On-site
Sideshow is looking for a qualified support rep to join the Customer Support Team! Do you have what it takes?! You would be working on a team that has a strong understanding of Sideshow operations, a hunger for improveme…
Skills: Customer Support, Phone Support, Email Support, Live Chat, Troubleshooting
Thousand Oaks, California, United States · On-site
$20/hr–$21/hr
Sideshow is looking for a self-motivated Shipping Associate. In this role, you will be responsible for handling and managing the process of packing and shipping orders. Essential Functions: Order Processing: Checking and…
Skills: Order Processing, Packaging, Labeling, Inventory Management, Shipping Coordination
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Provide high-quality support to collectors via phone, live chat, and email regarding orders, shipping, and product inquiries. Maintain a calm demeanor while troubleshooting complex issues and de-escalating difficult customer interactions.
Candidates should have experience in customer support and proficiency with CRM, ERP, and office software. Strong communication skills, the ability to multitask under pressure, and a passion for pop culture are essential.
Help a VIP collector pre-order a Life Size Iron Man, or Boba Fett, or both!
Provide a positive experience for a collector by interacting via phone, live chat, or e-mail.
Help a customer update their account info via phone to keep their order on track.
Reply to an email from a 1st time customer who has lots of questions about how to ‘pose’ their piece.
Tuesday or Thursday? Your day may include Chiropractic care at our in-office wellness center.
Open availability. There are seasonal overtime opportunities during peak windows.
Support Phone, Email and Chat experience is a pretty big plus, but we want to hear your story.
Able to relay detailed information about our ordering process in an easy, straight-forward manner.
Share order/processing feedback with detail and precision with teammates and other key stakeholders.
Consistently strives to meet team-wide performance goals of satisfaction and knowledge sharing.
Thinks outside of the box to find creative solutions for internal (order/processing) systems.
Multitasker that is calm under pressure and can patiently navigate ambiguous order situations.
Able to handle tough conversations with customers and efficiently de-escalate calls and chats.
Critical thinker with excellent written and verbal cross communication skills is a BIG plus.
Knowledge of Smartsheet , CRM Tools, PM Software, and ERP / Management software.
High level of efficiency with Windows OS, MS Office and all standard levers and knobs on a PC.
Business-to-customer support experience with an online retailer.
Pop Culture, Studio or Start Up experience will catch our eye.
HelpScout, iAdvize, Zopim, Twilio or any other similar CRM / support software.
Experience with MAS500 or similar SAGE/ERP software.
Proven analytical and quantitative skills will sweeten the deal.
Full time position with benefits. (PTO, Medical, 401k, Profit Sharing Plan)
Free daily lunch, events and much more!
Job is based at our headquarters in Thousand Oaks.
Qualified applicants will undergo 10-year background, credit and security check.
Relocation assistance is not available for this particular role.
Connecting people with their favorite characters & icons from film, television, comic books & pop culture since 1994!
Sideshow® is a specialty manufacturer of licensed and proprietary collectible products. With Sideshow's dedication to accuracy and artistry, these products reflect a passion for creating unique, highly sought after figure collectibles, as well as film prop replicas and fine art pieces. Sideshow artisans are renowned sculptors, experienced model makers, painters and costumers whose combined efforts result in the creation of outstanding original designs and intricately detailed likenesses of pop culture icons, including film and television monsters, villains, heroes, mystical creatures of fantasy, and legendary figures from history. This talented team of artists is regularly distinguished for achieving a level of authenticity seldom seen in the figure collectible arena. Recognized as a quality manufacturer, Sideshow has been highlighted in national trade and specialty toy publications where its collectible 12-inch figures and polystone statues have been awarded 'Best of the Year.'
Offices: 2630 Conejo Spectrum Street, Thousand Oaks, CA 91320, US
Connecting people with their favorite characters & icons from film, television, comic books & pop culture since 1994!
Sideshow® is a specialty manufacturer of licensed and proprietary collectible products. With Sideshow's dedication to accuracy and artistry, these products reflect a passion for creating unique, highly sought after figure collectibles, as well as film prop replicas and fine art pieces. Sideshow artisans are renowned sculptors, experienced model makers, painters and costumers whose combined efforts result in the creation of outstanding original designs and intricately detailed likenesses of pop culture icons, including film and television monsters, villains, heroes, mystical creatures of fantasy, and legendary figures from history. This talented team of artists is regularly distinguished for achieving a level of authenticity seldom seen in the figure collectible arena. Recognized as a quality manufacturer, Sideshow has been highlighted in national trade and specialty toy publications where its collectible 12-inch figures and polystone statues have been awarded 'Best of the Year.'
Offices: 2630 Conejo Spectrum Street, Thousand Oaks, CA 91320, US
