Cincinnati, Ohio, United States · On-site
$19/hr–$19/hr
Job DetailsJob Location: Barron Center - Cincinnati, OH 45203Education Level: High SchoolSalary Range: $19.00 - $19.00 HourlyTravel Percentage: NoneJob Category: Customer ServicePay: From $19.00 per hour Job description:…
Skills: Compassion, Conflict Resolution, Crisis Management, Documentation, Interpersonal Communication
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The Resident Aide welcomes new residents, provides orientation, and supports day-to-day needs while maintaining a safe and respectful shelter environment. They are responsible for documenting interactions in VESTA and responding professionally to crisis or emergency situations.
A high school diploma or GED and at least one year of customer service experience are required. Candidates must be able to work 2nd or 3rd shifts, including weekends and holidays, and pass a criminal background check.
Job DetailsJob Location: Barron Center - Cincinnati, OH 45203Education Level: High SchoolSalary Range: $19.00 - $19.00 HourlyTravel Percentage: NoneJob Category: Customer ServicePay: From $19.00 per hour
Shelterhouse | Greater Cincinnati Area
At Shelterhouse, we believe everyone deserves safety, dignity, and support. We are a community of residents, staff, and volunteers working together to provide essential services for men and women experiencing homelessness in Greater Cincinnati.
We are seeking a Resident Aide who is compassionate, dependable, and ready to make a difference in the lives of others. In this role, you will help create a safe, respectful, and supportive environment for residents during their shelter stay.
Welcome new residents and provide orientation to shelter services, expectations, and available resources.
Support residents with day-to-day needs by providing information, basic assistance, and access to supplies/services.
Build positive relationships with residents while encouraging personal responsibility and participation in assigned chores and shelter groups.
Accurately document resident interactions, incidents, and services in VESTA and other required systems.
Monitor the shelter environment to help ensure safety, cleanliness, and adherence to community guidelines.
Respond calmly and professionally in crisis or emergency situations.
Partner with coworkers and leadership to provide quality resident care and support overall shelter operations.
Complete additional duties as assigned by leadership.
What We’re Looking For Required Qualifications
High school diploma or GED.
Availability to work 2nd ( 3:30 pm to 11:30 pm )or 3rd Shift. (11:30 pm to 7:30 am)
Strong attendance and reliability.
Ability to pass a criminal background check.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Training, education, or experience in Human Services, Social Services, Behavioral Health, or a related field.
Experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, or other vulnerable populations.
Experience in residential, shelter, healthcare, or community-based environments.
Compassion and empathy balanced with healthy boundaries.
Strong communication and conflict-resolution skills.
Ability to stay calm under pressure and make sound decisions.
Team-oriented mindset with a positive attitude.
Organized and detail-focused documentation skills.
Comfortable using computers and Microsoft Office; experience with VESTA is a plus.
Ability to motivate, encourage, and support individuals from diverse backgrounds.
Why Join Shelterhouse?
Meaningful work that changes lives.
Collaborative and mission-driven team culture.
Opportunity to grow your experience in human services and community care.
A chance to serve the Greater Cincinnati community every day.
If you’re looking for a career where your compassion, presence, and reliability truly matter, we encourage you to apply for the Resident Aide opportunity with Shelterhouse.
People with a criminal record are encouraged to apply
QualificationsQualifications & Requirements
• High School Diploma or GED required
• 1+ year of customer service or related experience required
• Experience working with homeless, behavioral health, addiction recovery, or human services populations preferred
• CPR, First Aid, and NARCAN training preferred or willingness to obtain
• Must be able to work weekends and holidays as scheduled
Skills & Abilities
• Strong communication and interpersonal skills
• Ability to de-escalate conflict and respond appropriately during crisis situations
• Ability to maintain professionalism and emotional control in difficult situations
• Strong attention to detail and situational awareness
• Ability to work effectively in a high-energy and fast-paced environment
• Knowledge or experience working with homeless, mentally ill, or substance-abusing populations preferred
• Ability to maintain accurate documentation and follow shelter policies consistently
Physical Requirements (% of time spent performing requirements)
• Frequent walking and movement throughout shelter facilities (approximately 90% of shift)
• Occasional sitting and documentation tasks – 10%
• Ability to lift and carry up to 30 pounds
• Ability to respond quickly to emergencies or crisis situations as needed
• Ability to work weekends, evenings, holidays, and overnight shifts as scheduled
• Must be available to work 40 hours per week onsite
Every human being has the opportunity to reach their potential.
Shelterhouse is a community of residents, staff and volunteers working together to provide basic human services for men and women experiencing homelessness with a primary commitment to shelter.
Offices: 411 Gest Street Suite 1, Cincinnati, OH 45203, US · 2499 Reading Road, Cinti, OH 45202, AL
Every human being has the opportunity to reach their potential.
Shelterhouse is a community of residents, staff and volunteers working together to provide basic human services for men and women experiencing homelessness with a primary commitment to shelter.
Offices: 411 Gest Street Suite 1, Cincinnati, OH 45203, US · 2499 Reading Road, Cinti, OH 45202, AL
