Hotel Operations Assistant

About Shanty Creek Resorts

Shanty Creek Resorts is committed to providing our guests with a unique “Up North” experience. Our friendly, caring staff welcomes guests with exceptional service and genuine hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and the surrounding environment allow us to grow our business.

About the Role

The Hotel Operations Assistant is an entry-level administrative and operational support position that provides day-to-day assistance to the Hotel Operations team. This role is ideal for someone who is organized, detail-oriented, self-motivated, adaptable, and comfortable working with people, data, and technology.

The Hotel Operations Assistant supports daily hotel operations through scheduling, data entry, payroll administration, onboarding coordination, reporting, and general administrative support. Working closely with hotel leadership and multiple departments, this position helps ensure operational processes are accurate, organized, and completed efficiently.

Because hotel priorities can change throughout the day, the successful candidate must be able to switch gears quickly, adjust priorities, and respond to changing operational needs while maintaining accuracy and following through on existing responsibilities.

The ideal candidate demonstrates Self-Initiated Activity by proactively identifying work that needs to be completed, following up on outstanding items, maintaining attention to detail, and continuously supporting the success of the Hotel Operations team without waiting for direction.

Minimum Qualifications

• High school diploma or equivalent.
• Basic computer proficiency, including Microsoft Word, Excel, Outlook, and Teams.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to accurately enter and maintain information.
• Ability to maintain the confidentiality of employee and business information.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Ability to switch gears quickly and remain organized when priorities change.

Preferred Qualifications

• Previous administrative, clerical, data entry, customer service, or hospitality experience.
• Experience with scheduling or workforce-management software.
• Familiarity with ADP Workforce Now or similar HR or payroll systems.
• Experience working in a hotel or hospitality environment.

Essential Duties and Responsibilities

Administrative Support

• Provide administrative support to the Hotel Operations leadership team.
• Prepare correspondence, reports, schedules, and departmental documents.
• Maintain organized electronic and paper filing systems.
• Answer phones, respond to emails, and assist with departmental inquiries.
• Maintain accurate operational records and documentation.
• Assist with departmental projects and special assignments.
• Shift between administrative responsibilities as business priorities and operational needs change.

Scheduling and Payroll Administration

• Assist with employee scheduling and schedule updates.
• Enter and maintain scheduling information in ADP Workforce Now.
• Assist with payroll processing by reviewing timecards and identifying discrepancies.
• Track attendance, schedule changes, and staffing adjustments.
• Respond promptly to changing staffing needs while maintaining accurate records and follow-up.

Department Support

• Assist with new employee onboarding and departmental orientation.
• Assist with departmental communication and meeting coordination.
• Follow up on outstanding administrative tasks and documentation.
• Adjust daily priorities to support departmental needs.

Systems and Reporting

• Utilize ADP Workforce Now, Microsoft Office, Teams, and other resort systems.
• Enter, update, and maintain employee and operational data.
• Generate routine reports for hotel leadership.
• Assist with tracking staffing levels, labor metrics, and operational information.
• Learn and follow established hotel administrative procedures.
• Move efficiently between systems, reports, and assignments while maintaining accuracy.

Initiative and Process Improvement

• Proactively identify work that needs attention without waiting for direction.
• Follow up on incomplete or outstanding administrative items.
• Adjust priorities and switch between responsibilities as operational needs change.
• Identify opportunities to improve workflows and administrative efficiency.
• Maintain accurate documentation and standardized departmental procedures.
• Communicate potential issues to leadership before they become operational concerns.
• Take ownership of assigned responsibilities and consistently follow through.

General Responsibilities

• Maintain the confidentiality of employee and resort information.
• Deliver professional and courteous service to employees, guests, and vendors.
• Maintain an organized, clean, and efficient work environment.
• Support multiple departments as operational needs require.
• Remain flexible and prepared to switch gears when urgent or unexpected needs arise.
• Perform additional duties and special projects as assigned by Hotel Operations leadership.

Knowledge, Skills, and Abilities

• Strong organizational and multitasking abilities.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Self-motivated with a high level of initiative.
• Ability to switch gears quickly and remain organized when priorities change.
• Ability to work independently while collaborating with multiple departments.
• Strong customer service and interpersonal skills.
• Ability to quickly learn new software systems.
• Dependable, with exceptional follow-through and accountability.
• Continuous-improvement mindset with strong problem-solving abilities.
• Ability to remain calm, flexible, and productive in a changing operational environment.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer and office equipment for extended periods.
• Manual dexterity to operate office equipment.

Work Schedule

• Full-time position.
• Typical schedule is Monday through Friday, with flexibility based on business needs.
• Occasional evenings, weekends, or holidays may be required to support hotel operations.
• Schedule and daily responsibilities may change based on staffing levels, guest volume, and operational priorities.

Why Join Shanty Creek Resorts?

At Shanty Creek Resorts, you will become an important part of a collaborative team dedicated to creating exceptional guest experiences. The Hotel Operations Assistant role offers the opportunity to gain valuable experience in hotel administration, operations, scheduling, and leadership support while building a foundation for career growth within the hospitality industry.

This position is well suited for someone who enjoys variety, takes initiative, and can confidently switch gears as the needs of the hotel and its employees change throughout the day.