Restoration Crew Lead

• Lead restoration technicians on residential and commercial restoration projects
• Perform water mitigation, fire and smoke cleanup, mold remediation, biohazard cleanup, and storm damage restoration services
• Communicate professionally with customers regarding project progress and expectations
• Set up, monitor, and remove drying equipment including air movers, dehumidifiers, air scrubbers, and specialty equipment
• Perform demolition and mitigation activities as needed
• Complete moisture readings, job documentation, and daily project notes
• Take required photos and maintain accurate project records
• Ensure job sites remain clean, organized, and safe
• Train and mentor restoration technicians
• Assist with quality control and adherence to SERVPRO production standards
• Maintain communication with Project Managers regarding project status and concerns
• Follow all SERVPRO safety policies and procedures
• Participate in the rotating on-call schedule and respond to emergency losses as needed

• Previous restoration, construction, mitigation, or leadership experience preferred
• IICRC certifications preferred but not required
• Experience leading or supervising employees preferred
• Strong customer service and communication skills
• Ability to work independently and make sound decisions in the field
• Strong organizational and problem-solving skills
• Basic computer and smartphone proficiency
• Valid driver's license and insurable driving record required
• Ability to successfully pass a background check

• Ability to lift and carry up to 75 pounds regularly
• Ability to stand, walk, bend, kneel, climb, and work in confined spaces
• Ability to work in varying temperatures and environmental conditions
• Ability to safely operate restoration equipment and hand tools
• Ability to wear required PPE, including respirators when necessary

• Full-time position supporting restoration projects throughout Rock County and surrounding communities
• Typical schedule: Monday-Friday, 8:00 AM - 4:30 PM
• Rotating on-call responsibilities for after-hours emergency response
• Residential, commercial, and industrial job site environments
• Fast-paced team environment with opportunities for advancement

• Health insurance is not currently offered
• 401(k) with company match available after eligibility requirements are met
• Company vehicle may be available based on position and responsibilities
• On-call participation is required
• Reliability, attendance, leadership, safety, documentation, and customer service are critical to success in this role

• Someone who leads by example and takes ownership of their work
• Strong work ethic and positive attitude
• Dependable attendance and punctuality
• Excellent customer service and communication skills
• Ability to train, motivate, and support team members
• Commitment to safety and quality workmanship
• Someone who remains calm, professional, and solution-focused during emergency situations
• A team player who takes pride in helping customers and supporting coworkers