Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: AI Foundry, Solution Consulting, Agentic AI, RAG, Prompt Engineering
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Skills: AI strategy, Program management, Governance, Portfolio management, Executive communication
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Mountain View, California, United States · On-site
Senior+$4.1B raised
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Skills: Python, Golang, Java, AI Agent Orchestration, LLM Self-reflection
Staff Software Engineer, Agentic AI Harness & Quality - Moveworks
Mountain View, California, United States · On-site
Senior+$4.1B raised
Company Description Who we are Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to …
Mountain View, California, United States · On-site
Senior$4.1B raised
Company Description Who we are Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to …
Software Engineer, Agentic AI Harness & Quality - Moveworks
Mountain View, California, United States · On-site
Entry level$4.1B raised
Company Description Who we are Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to …
Mountain View, California, United States · On-site
Senior+$4.1B raised
Company Description Who we are Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to …
Senior Software Engineer, Agentic AI Harness & Quality - Moveworks
Mountain View, California, United States · On-site
Senior$4.1B raised
Company Description Who we are Moveworks: the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to qu…
Senior Software Engineer, Agentic AI Harness & Quality - Moveworks
Mountain View, California, United States · On-site
$161k–$274k/yr
Senior$4.1B raised
Company Description Who we are Moveworks: the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to qu…
Machine Learning Engineer, Agentic AI Harness & Quality - Moveworks
Mountain View, California, United States · On-site
$140k–$217k/yr
Senior$4.1B raised
Company Description Who we are Moveworks: the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to qu…
Skills: Machine learning, Python, Golang, Large language models, Deep learning
Mountain View, California, United States · On-site
Senior$4.1B raised
Company Description Who we are Moveworks: the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to qu…
Skills: Machine Learning, Agentic AI, Python, Golang, Large Language Models
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Mountain View, California, United States · On-site
$140k–$217k/yr
Mid level$4.1B raised
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Skills: Machine Learning, Python, Golang, Large Language Models, Deep Learning
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Kirkland, Washington, United States · Remote OK
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Senior+$4.1B raised
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers a…
San Francisco, California, United States · Remote OK
Senior$4.1B raised
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers a…
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers a…
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Software Engineer, Agentic AI Harness & Quality - Moveworks
Mountain View, California, United States · On-site
Entry level$4.1B raised
Company Description Who we are Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to …
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The role involves acting as the technical face of Platform and AI, building POCs and accelerators, and guiding revenue for products through expert solution positioning. You will lead discovery workshops, provide product demonstrations, and collaborate with sales and product management to address customer needs.
Requirements
Candidates must have 10+ years of pre-sales solution consulting experience and hands-on expertise in designing agentic AI applications. Strong proficiency in enterprise integration, modern LLM tooling, and the ability to translate complex business problems into technical solutions are required.
Full job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support & partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
This role is the technical face of Platform and AI in the region
Builds POCs, and accelerators using Platform and AI Agents
Experiment with LLM improvements, Agentic orchestration, & workflow optimisation
Develop reusable components for regional consumption
Mapped to opportunity AI Solution Architects in sprints to support POCs
Create knowledge assets that scale team and field capability
What you get to do in this role:
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of pre-sales solution consulting or sales engineering experience
Hands-on experience designing and building agentic AI applications — multi-agent orchestration, RAG, prompt and context engineering, evaluation.
Proficiency with agent frameworks and modern LLM tooling.
Strong understanding of enterprise integration, APIs, data pipelines, and security/governance considerations for AI
Proven ability to work directly with customers and translate business problems into technical solutions
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Excellent communication skills across both engineering and executive audiences.
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
Travel, as necessary
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
Service ManagementEnterprise CloudCustom App DevelopmentPlatformITSMSecurity OperationsCustomer Service ManagementITOMGRCHR Service Delivery
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
Service ManagementEnterprise CloudCustom App DevelopmentPlatformITSMSecurity OperationsCustomer Service ManagementITOMGRCHR Service Delivery