Mountain View, California, United States · On-site
$140k–$217k/yr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: Machine Learning, Generative AI, Information Retrieval, Natural Language Understanding, Large Language Models
Santa Clara, California, United States · Remote OK
$167k–$291k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Integration Security, AI Gateway Security, OAuth 2.0/2.1, mTLS, Identity & Access Management
Santa Clara, California, United States · Remote OK
$191k–$334k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Agentic Systems, Python, Multi-agent Orchestration, Prompt Engineering, RAG
Santa Clara, California, United States · Remote OK
$191k–$334k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Agentic Systems, Python, Multi-agent Orchestration, Prompt Engineering, RAG
Santa Clara, California, United States · Remote OK
$143k–$243k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Python, Agentic Systems, Multi-agent Orchestration, Prompt Engineering, RAG
Stockholm, Stockholm, Sweden · Hybrid
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: Sales Strategy, Team Leadership, C-Level Negotiation, Territory Planning, Pipeline Management
City of London, England, United Kingdom · Hybrid
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Outbound Product Management, Go-To-Market Strategy, Product Messaging, Product Evangelism, Data Architecture
Toronto, Ontario, Canada · Remote OK
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Cloud Security, Artificial Intelligence, GenAI, Agentic AI, Enterprise Cyber Defense
Toronto, Ontario, Canada · Hybrid
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Cloud Security, Artificial Intelligence, GenAI, Agentic AI, IT/OT/IoT Security
San Diego, California, United States · Remote OK
$255k–$445k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Technical Program Management, AI-Native Leadership, Strategic Planning, Stakeholder Management, Governance Frameworks
Santa Clara, California, United States · Remote OK
$255k–$445k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Technical Program Management, AI-Native Leadership, Strategic Planning, Stakeholder Management, Cross-functional Collaboration
San Diego, California, United States · Hybrid
$255k–$445k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Kubernetes, Distributed Systems, Multi-Cloud Topology, Control Plane Design, Go
San Diego, California, United States · Hybrid
$255k–$445k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Kubernetes, Distributed Systems, Multi-Cloud Topology, Control Plane Design, Go
Santa Clara, California, United States · Hybrid
$255k–$445k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Kubernetes, Distributed Systems, Multi-Cloud Topology, Control Plane Design, Go
Santa Clara, California, United States · Hybrid
$255k–$445k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Kubernetes, Distributed Systems, Multi-Cloud Topology, Control Plane Design, Go Programming
Santa Clara, California, United States · Hybrid
$255k–$445k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Kubernetes, Distributed Systems, Multi-Cloud Topology, Control Plane Design, Go
Santa Clara, California, United States · Hybrid
$255k–$445k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Kubernetes, Distributed Systems, Cloud-Native Architecture, Go, Multi-Cloud Topology
Kirkland, Washington, United States · Remote OK
$233k–$385k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Co-sell GTM Strategy, P&L Management, C-suite Relationship Management, Cloud Services, Enterprise SaaS
New York, New York, United States · Remote OK
$127k–$210k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: SaaS Sales, Account Planning, Territory Planning, C-Suite Relationship Management, AI Integration
New York, New York, United States · Remote OK
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: SaaS Sales, Account Planning, Territory Planning, C-Suite Relationship Management, AI Integration
Mountain View, California, United States • On-site
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Develop and improve search-based question answering systems using traditional ML and generative AI technologies. Build LLM-enabled features for a search platform to enhance performance, scalability, and enterprise readiness.
Requires 3+ years of engineering experience with a background in text processing, information retrieval, or machine learning. Experience with search platforms, ranking, and relevance is essential, while LLM and Python skills are highly desired.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
We are looking for Machine learning engineers to join our GenAI Search Platform team to improve our search-based question answering systems, utilizing both traditional machine learning and cutting-edge generative AI technologies. At Moveworks, we build conversational search systems to provide instant answers to enterprise users’ questions. We deliver business intelligence support by combining modern information retrieval with the latest advancement in natural language understanding, including LLMs (large language models). By accurately retrieving, matching, ranking, and summarizing text snippets grounded in heterogeneous knowledge sources, our search products are reshaping the enterprise search experience for millions of our customers’ employees.
The search platform team works closely with the ranking, product, design, infrastructure and data science teams to drive our agentic search products to the next generation of capabilities focusing on performance and enterprise readiness.
We’re building a team that thrives on moving fast, solving challenging product and engineering problems, and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions.
What You Bring To The Table
Nice to Have
For positions in this location, we offer a base pay of $139,700 - $216,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
