Bengaluru, Karnataka, India · Hybrid
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Enterprise Architecture, Platform Strategy, Governance Frameworks, AI Integration, Solution Strategy
Chiyoda, Japan · Hybrid
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: Partner Account Management, Business Planning, GTM Strategy, Ecosystem Governance, Pipeline Management
New York, New York, United States · Hybrid
$139k–$230k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: CRM Strategy, Account Planning, Digital Transformation, Sales Cycle Management, AI Integration
West Palm Beach, Florida, United States · Hybrid
$72k–$112k/yr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: Enterprise Sales, Prospecting, Account Planning, AI Integration, Full Cycle Sales
San Diego, California, United States · Remote OK
$166k–$245k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Deal Structuring, Contract Negotiation, SaaS Pricing, Commercial Acumen, Revenue Recognition
Addison, Texas, United States · Remote OK
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: CRM Sales, Account Planning, Pipeline Generation, Executive Relationship Management, ROI Analysis
Waltham, Massachusetts, United States · Hybrid
$72k–$112k/yr
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: Enterprise Sales, Prospecting, Account Planning, AI Integration, Full Cycle Sales
Toronto, Ontario, Canada · Remote OK
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Cloud Security, Artificial Intelligence, GenAI, Agentic AI, Financial Services Security
Mountain View, California, United States · On-site
$193k–$337k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Infrastructure Architecture, M&A Integration, Cloud Networking, SD-WAN, AWS
Edmonton, Alberta, Canada · Remote OK
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Cloud Security, Artificial Intelligence, GenAI, Agentic AI, OT Security
Toronto, Ontario, Canada · Remote OK
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Cloud Security, Artificial Intelligence, GenAI, Agentic AI, Financial Services Security
New York, New York, United States · Hybrid
$221k–$387k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Product Strategy, Consumption-Based Pricing, Agentic AI, Platform Architecture, Monetization Strategy
Santa Clara, California, United States · Remote OK
$221k–$387k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Product Strategy, Consumption-Based Pricing, Agentic AI, Platform Architecture, Monetization Strategy
Petah Tikva, Center District, Israel · Remote OK
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Application Security, Penetration Testing, Vulnerability Research, Java, JavaScript
Bengaluru, Karnataka, India · On-site
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Enterprise Software Sales, AI Transformation, Account Strategy, Stakeholder Management, ROI Analysis
Issy-les-Moulineaux, Ile-de-France, France · Remote OK
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: Deal Strategy, Complex Negotiations, SaaS Sales, Enterprise Account Management, Commercial Structuring
Hyderabad, Telangana, India · Hybrid
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Java, JavaScript, Angular, React, Vue
Bengaluru, Karnataka, India · On-site
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Enterprise Software Sales, Security Operations, Identity Management, Cloud Security, Data Security
Bengaluru, Karnataka, India · On-site
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Enterprise Software Sales, Security Domain Expertise, C-Suite Relationship Management, Pipeline Generation, Solution Selling
Chiyoda, Japan · Hybrid
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Technical Architecture, Enterprise Architecture, ServiceNow Platform, Technical Governance, Cloud Application Technology
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Define and maintain the platform vision and strategy to ensure scalability and alignment with business objectives. Establish governance models and provide architectural guidance to mitigate risks and ensure consistency across the enterprise.
Requires 12+ years of experience in enterprise architecture and program leadership with a proven track record of engaging at the executive level. ServiceNow Certified Master Architect (CMA) and experience integrating AI into work processes are highly desired.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals.
Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program.
FD21
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
