San Diego, California, United States · Remote OK
$173k–$270k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Enterprise architecture, Digital transformation, AI strategy, GenAI, Team leadership
Heredia, Heredia Province, Costa Rica · On-site
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Partner Success, Technical Consulting, Exposure Management, Asset Visibility, Network Security
Santa Clara, California, United States · Remote OK
$128k–$217k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Information security, Application security, Cloud computing, SIEM, Vulnerability management
Santa Clara, California, United States · Remote OK
$191k–$334k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Product Management, Product-Led Growth, AI, SaaS, Workflow Automation
Staines-upon-Thames, England, United Kingdom · Hybrid
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Enterprise Architecture, Presales, Solution Architecture, Cloud Platforms, AI Governance
Staines-upon-Thames, England, United Kingdom · Hybrid
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Client Management, Executive Relationship Management, Strategic Leadership, Sales Strategy, AI Integration
Singapore, Singapore · Hybrid
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: Channel Sales Management, Reseller Partnership Development, Negotiation, Strategic Planning, Relationship Building
Bengaluru, Karnataka, India · On-site
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: B2B Technology Sales, Channel Sales, Territory Planning, SaaS Sales, Demand Generation
Bangalore, Karnataka, India · On-site
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Pre-sales Solution Consulting, Sales Engineering, BFSI Domain Expertise, ServiceNow Platform, Cloud Software Solutions
New York, New York, United States · Hybrid
$191k–$334k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Engineering Management, AI/ML Integration, Enterprise Software Architecture, Automated Testing Frameworks, CI/CD
San Francisco, California, United States · Hybrid
$191k–$334k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Engineering Management, Software Architecture, Automated Testing Framework, AI/ML Integration, CI/CD
San Diego, California, United States · Remote OK
$125k–$187k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: CRM Sales, Strategic Account Planning, Enterprise Selling, Digital Transformation, AI Integration
Ottawa, Ontario, Canada · Remote OK
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: SaaS Sales, Cybersecurity Sales, Account Planning, Territory Planning, C-Level Relationship Management
Bentonville, Arkansas, United States · Remote OK
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Client Management, Executive Relationship Management, Strategic Leadership, Sales Solutions, AI Integration
Austin, Texas, United States · Remote OK
$134k–$222k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Pre-sales solution consulting, Partner strategy, Enterprise technology advisory, Solution architecture, Business development
Boston, Massachusetts, United States · Remote OK
$134k–$222k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Pre-sales solution consulting, Partner strategy, Enterprise technology advisory, Solution architecture, Business development
Denver, Colorado, United States · Remote OK
$131k–$194k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: SaaS Sales, Account Planning, Territory Planning, C-Suite Relationship Management, Strategic Orchestration
Santa Clara, California, United States · Remote OK
$131k–$194k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: SaaS Sales, Account Planning, Territory Planning, C-Suite Relationship Management, Strategic Orchestration
Austin, Texas, United States · Remote OK
$134k–$222k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Pre-sales Solution Consulting, Partner Strategy, Enterprise Technology Advisory, Solution Architecture, AI-First Design
San Diego, California, United States · Remote OK
$173k–$303k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Product Marketing, Go-To-Market Strategy, Positioning, Messaging, Category Creation
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The Director of Platform Architecture leads high-performance teams to shape architectural vision and drive AI-enabled digital transformation for enterprise customers. This role manages resource allocation, fosters executive-level relationships, and ensures the adoption of scalable platform strategies across a portfolio of accounts.
Candidates must have 7–10+ years of experience in consulting, enterprise architecture, or digital transformation leadership. A deep understanding of AI, automation, and data governance, along with a proven track record of managing multi-level teams and influencing C-suite executives, is required.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
The Director, Platform Architecture is a strategic leader responsible for shaping the architectural vision, driving customer advisory strategy, and delivering AI-enabled transformation outcomes across a portfolio of VLE/LE customers. This role oversees multiple teams of Platform Architects, builds executive-level relationships, and partners across CEG, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale.
For positions in this location, we offer a base pay of $173,200 - $270,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
