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Jobs at Senior Helpers of Bolingbrook & Southwest Suburbs (Now Hiring) — 1 open

Senior Helpers of Bolingbrook & Southwest Suburbs logoSenior Helpers of Bolingbrook & Southwest Suburbs

Client Care Coordinator

Bolingbrook, Illinois, United States · On-site

$22/hr–$25/hr

Mid level

Benefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Free uniforms Health insurance Paid time off Be the Reason Families Stay with Senior Helpers At Senior Helpers, we believe exceptional care…

Skills: Relationship Building, Client Onboarding, Care Planning, Quality Assurance, Case Management

Senior Helpers of Bolingbrook & Southwest Suburbs logo

Client Care Coordinator

Senior Helpers of Bolingbrook & Southwest Suburbs

Bolingbrook, Illinois, United States • On-site

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Mid level

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  • $22/hr–$25/hr
  • Full-time
  • 401(k), Bonus based on performance, Competitive salary, Flexible schedule, Free uniforms, Health insurance
  • Posted 8d ago
  • ~40 hrs/week

Responsibilities

The Client Care Coordinator manages the client journey from onboarding through ongoing care, conducting assessments and developing personalized care plans. They serve as the primary point of contact for families and coordinate with caregivers and nurses to ensure high-quality service delivery.

Requirements

Candidates must have 1-3 years of experience in home care, healthcare, or client services and possess a valid driver's license. Strong organizational skills and the ability to pass a criminal background check are required.

Full job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Paid time off
Be the Reason Families Stay with Senior Helpers

At Senior Helpers, we believe exceptional care starts with exceptional relationships.

We're looking for a compassionate, organized, and proactive Client Success Manager to become the trusted point of contact for our clients and their families. In this role, you'll ensure every client receives outstanding service—from the very first phone call through every stage of their care journey.

You'll work closely with families, caregivers, nurses, schedulers, and our leadership team to deliver a seamless experience while helping seniors remain safe, independent, and comfortable in their own homes.

If you're someone who naturally builds relationships, solves problems before they become issues, and takes pride in creating exceptional customer experiences, we'd love to meet you.

What You'll Do

As our Client Success Manager, you will:

  • Build lasting relationships with clients and their families through proactive communication and exceptional service.
  • Guide new clients through the onboarding process, ensuring a smooth and welcoming start to care.
  • Conduct in-home and virtual client assessments and develop personalized care plans.
  • Ensure every service plan is complete, compliant, and in place before care begins.
  • Perform regular client wellness check-ins and quality assurance visits to ensure satisfaction and address concerns before they become problems.
  • Respond quickly and professionally to client questions, service requests, and concerns.
  • Coordinate changes in care needs and communicate updates to the appropriate team members.
  • Review and ensure client records remain accurate, complete, and compliant.
  • Manage incoming referrals and prospective clients from hospitals, physicians, senior communities, and marketing partners.
  • Maintain HIPAA compliance and agency documentation standards.
  • Participate in the agency's rotating on-call schedule to support clients and caregivers after business hours.
What We're Looking For

Required Qualifications

  • 1–3 years of experience in home care, healthcare, senior living, case management, client services, healthcare coordination, or customer success is required.
  • Outstanding communication and relationship-building skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Professional, compassionate, and solutions-oriented mindset.
  • Comfortable using Microsoft Office and electronic documentation systems.
  • Valid driver's license and reliable transportation for client visits.
  • Ability to pass a criminal background check.
Preferred Qualifications
  • Experience in non-medical home care.
  • Experience with WellSky or similar home care software.
  • Knowledge of HIPAA and Illinois home care regulations.
  • Bilingual candidates are encouraged to apply.
Why Senior Helpers?

When you join Senior Helpers, you're joining one of the nation's most respected home care organizations. We invest in our employees because we know they are the heart of everything we do.

We offer:

  • Competitive pay
  • Paid training and professional development
  • Opportunities for career advancement
  • Supportive leadership and collaborative team culture
  • Meaningful work that makes a difference every day
  • The opportunity to positively impact the lives of seniors, families, and caregivers
Why This Role Matters

Every phone call you answer, every family you reassure, and every problem you solve helps someone age safely and comfortably at home. As a Client Success Manager, you'll play a vital role in delivering the compassionate, dependable care that families trust Senior Helpers to provide.

If you're ready to build meaningful relationships, deliver exceptional service, and make a real difference in your community, we'd love to hear from you.

Senior Helpers of Bolingbrook & Southwest Suburbs is an Equal Opportunity Employer.

Related keywords

Home CareSenior LivingCase ManagementClient SuccessHIPAAWellSkyIllinois Home Care RegulationsHealthcare CoordinationPatient AdvocacyWellness Check-insCare PlansOn-call Schedule

About Senior Helpers of Bolingbrook & Southwest Suburbs

LinkedInVisit site

Senior Care, Only Better.

Industry
Individual and Family Services
Company size
51-200 employees
Founded
2022
Headquarters
Bolingbrook, Illinois
LinkedIn followers
176

Knowing your loved one is happy, safe and cared for is your priority… and ours too. Senior Helpers Bolingbrook provides the peace of mind you need when making the decision to honor your family member’s wish to remain in their home. Our wide range of services ensures your loved one receives the care they both want and need.

Offices: 484 W Boughton Rd, Bolingbrook, Illinois 60440, US

View all jobs at Senior Helpers of Bolingbrook & Southwest Suburbs

About Senior Helpers of Bolingbrook & Southwest Suburbs

LinkedInVisit site

Senior Care, Only Better.

Industry
Individual and Family Services
Company size
51-200 employees
Founded
2022
Headquarters
Bolingbrook, Illinois
LinkedIn followers
176

Knowing your loved one is happy, safe and cared for is your priority… and ours too. Senior Helpers Bolingbrook provides the peace of mind you need when making the decision to honor your family member’s wish to remain in their home. Our wide range of services ensures your loved one receives the care they both want and need.

Offices: 484 W Boughton Rd, Bolingbrook, Illinois 60440, US

View all jobs at Senior Helpers of Bolingbrook & Southwest Suburbs

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