Company Description We help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cul…
Global People Transformation & Strategic Projects Lead
Berlin, Germany · Hybrid
Senior$4.8B raised
Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. With around 320 000 employees across 44 markets, we combine global expertise with local presenc…
Skills: Project Management, Global Job Architecture, People Analytics, Stakeholder Management, Change Management
Global People Transformation & Strategic Projects Lead
Berlin, Germany · Hybrid
Senior$4.8B raised
Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. With around 320 000 employees across 44 markets, we combine global expertise with local presenc…
Skills: Project Management, Global Job Architecture, People Analytics, Stakeholder Management, Strategic Planning
Global Workforce Architecture & People Transformation Lead
Mannheim, Baden-Württemberg, Germany · Hybrid
Senior$4.8B raised
Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. With around 320 000 employees across 44 markets, we combine global expertise with local presenc…
Skills: Global Job Architecture, Workforce Planning, People Data Governance, HR Transformation, Project Management
Beschrijving van het bedrijf Ben jij administratief sterk, computervaardig en communicatief in zowel Nederlands als Engels? Dan ben jij de bewakingsagent die wij zoeken voor een internationale site in Evere. Functieomsch…
Skills: Dutch, English, MS Office, Access Control, Visitor Registration
Beschrijving van het bedrijf Bij Securitas bouw je mee aan een veiligere wereld, samen met 345.000 collega's wereldwijd. Elke dag brengt nieuwe uitdagingen in een snel veranderende omgeving. Als onderdeel van ons diverse…
Company Description Join Securitas - Global Leader in Security Services! 🌍🔐 At Securitas, we’re dedicated to protecting what matters most. With over 300,000 employees worldwide, we offer innovative security solutions t…
Company Description Join Securitas - Global Leader in Security Services! 🌍🔐 At Securitas, we’re dedicated to protecting what matters most. With over 300,000 employees worldwide, we offer innovative security solutions t…
Opis firmy Jesteśmy skandynawskim koncernem ochrony. Pozycję lidera na światowym rynku zdobyliśmy dzięki naszym pracownikom oraz nowoczesnym, zintegrowanym rozwiązaniom technicznym. Obecnie poszukujemy osób na stanowisko…
Skills: English Communication, Personnel Control, Facility Supervision, Patrolling, Interpersonal Skills
Opis firmy Jesteśmy skandynawskim koncernem ochrony. Pozycję lidera na światowym rynku zdobyliśmy dzięki naszym pracownikom oraz nowoczesnym, zintegrowanym rozwiązaniom technicznym. Obecnie poszukujemy osób na stanowisko…
Skills: English Communication, Facility Supervision, Access Control, Patrolling, Interpersonal Skills
Securitas søker vektere til diverse stasjonære oppdrag i Vennesla!
Vennesla, Norway · On-site
Entry level$4.8B raised
Beskrivelse av bedriften Securitas er en kunnskapsleder innen sikkerhet med virksomhet i 47 land i Nord-Amerika, Europa, Latin-Amerika, Midtøsten, Asia og Afrika. Med mer enn 2000 avdelingskontorer og vel 355 000 medarbe…
Securitas Group Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-e…
Unternehmensbeschreibung Jeden Tag sorgen unsere über 20.000 Heldinnen und Helden des Alltags dafür, dass sich Menschen in Deutschland sicherer fühlen. Wir bei Securitas kümmern uns um dich – weil du dich um die Sicherhe…
Unternehmensbeschreibung Jeden Tag sorgen unsere über 20.000 Heldinnen und Helden des Alltags dafür, dass sich Menschen in Deutschland sicherer fühlen. Wir bei Securitas kümmern uns um dich – weil du dich um die Sicherhe…
Unternehmensbeschreibung Jeden Tag sorgen unsere über 20.000 Heldinnen und Helden des Alltags dafür, dass sich Menschen in Deutschland sicherer fühlen. Wir bei Securitas kümmern uns um dich – weil du dich um die Sicherhe…
Unternehmensbeschreibung Jeden Tag sorgen unsere über 20.000 Heldinnen und Helden des Alltags dafür, dass sich Menschen in Deutschland sicherer fühlen. Wir bei Securitas kümmern uns um dich – weil du dich um die Sicherhe…
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Full-time
Posted 34d ago
~40 hrs/week
Responsibilities
The Service Manager acts as the primary contact for strategic customers, ensuring the successful delivery of contracted services and SLA compliance. They bridge the gap between customers and internal technical and operational teams to drive continuous service improvement.
Requirements
Candidates need 3 to 5 years of experience in service or contract management and a strong understanding of IT services. Fluency in Dutch, French, and English is required to manage customer relationships across Belgium.
Full job description
Company Description
We help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.
Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in technology. Tomorrow's solutions are today's challenges. People and technology are building the next generation of security with us!
Job Description
Your Mission
As a Service Manager, you are the primary point of contact for a portfolio of strategic customers and are responsible for ensuring the successful delivery of contracted services.
You act as the bridge between customers, operations, technical teams, and sales, ensuring that service commitments are met, customer expectations are exceeded, and continuous improvements are identified and implemented.
You translate customer needs into operational priorities while maintaining a strong focus on service quality, SLA compliance, customer satisfaction, and long-term relationship management.
Key Responsibilities
Service Delivery Management
Own and manage a portfolio of strategic customer contracts
Ensure contractual commitments and Service Level Agreements (SLAs) are consistently achieved
Monitor service performance and proactively address risks, delays, or recurring issues
Coordinate internal stakeholders to ensure efficient service delivery
Act as the escalation point for critical incidents and service-related issues
Ensure structured communication with customers throughout the service lifecycle
Customer Relationship Management
Build and maintain strong relationships with customer stakeholders
Understand customer expectations, priorities, and business challenges
Lead regular service review meetings
Provide clear and professional reporting on service performance
Ensure customer satisfaction through proactive communication and follow-up
Operational Coordination
Work closely with Client Care, Service Coordinators, Technical Support, Engineering, and Operations teams
Ensure incidents, requests, and escalations are managed effectively
Maintain visibility on open issues until full resolution
Ensure all stakeholders remain aligned throughout the resolution process
Continuous Service Improvement
Identify opportunities to improve customer experience and service efficiency
Analyze recurring incidents and service trends
Lead service improvement initiatives with internal teams
Detect future customer needs and support value-added service opportunities
Collaborate with Sales and Pre-Sales teams to develop customer-focused improvement plans
Reporting & Governance
Prepare and present service performance reports
Monitor SLA achievement and service KPIs
Provide recommendations and action plans to customers and internal stakeholders
Support contract governance and operational reviews
Qualifications
Experience:
3 to 5 years of experience: Service Management, Contract Management, Customer Success, Project Management, IT Service Delivery, Account Management
Technical Knowledge
Strong understanding of IT services and technology environments
Experience working with SLA-driven service organizations
Familiarity with ITIL principles is considered an asset
Experience in security technology is a plus but not required
Ability to manage multiple stakeholders simultaneously
Commercial awareness and customer-centric thinking
Languages
Trilingual: Dutch, French and English
Ability to manage customer relationships across Belgium
Additional Information
Why Join Us?
Strategic customer-facing position
High level of autonomy and ownership
Opportunity to influence customer satisfaction and service excellence
Dynamic environment combining technology, operations, and customer engagement
Strong collaboration with Sales, Operations, Engineering, and Leadership teams
We help make your world a safer place. We attach great importance to our values: integrity, helpfulness and vigilance. At Securitas we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background. Our goal is to make the world a safer place by offering our clients various services such as permanent surveillance, technological solutions, or training.
This is the official LinkedIn page of Securitas Group.
Securitas is the intelligent security solutions partner with world-leading technology and expertise, helping to make your world a safer place. With more than nine decades of deep experience, we see what others miss. By leveraging technology in partnership with our clients, combined with an innovative, holistic approach, we’re transforming the security industry.
With 322 000 employees in 44 markets, we see a different world and create sustainable value for our clients by protecting what matters most: their people and assets.
#seeadifferentworld
Offices: Lindhagensplan 70, P.O. Box 12307, Stockholm, 102 28 , SE · Esteban Echeverría 4270, Buenos Aires, AR · 2/17 Townsville St, Canberra, AU · Franzosengraben 8, Vienna, AT · Sint Lendriksborre, 3, Brussels, BE
Information TechnologyInformation ServicesPrivacySecurityHomeland Security
This is the official LinkedIn page of Securitas Group.
Securitas is the intelligent security solutions partner with world-leading technology and expertise, helping to make your world a safer place. With more than nine decades of deep experience, we see what others miss. By leveraging technology in partnership with our clients, combined with an innovative, holistic approach, we’re transforming the security industry.
With 322 000 employees in 44 markets, we see a different world and create sustainable value for our clients by protecting what matters most: their people and assets.
#seeadifferentworld
Offices: Lindhagensplan 70, P.O. Box 12307, Stockholm, 102 28 , SE · Esteban Echeverría 4270, Buenos Aires, AR · 2/17 Townsville St, Canberra, AU · Franzosengraben 8, Vienna, AT · Sint Lendriksborre, 3, Brussels, BE
Information TechnologyInformation ServicesPrivacySecurityHomeland Security