United States · Remote OK
$143k–$230k/yr
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Customer Success Management, Enterprise Account Management, People Leadership, Strategic Planning, Risk Management
Minnesota, United States · Remote OK
$119k–$160k/yr
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Commercial Litigation, eDiscovery, Data Privacy Law, Legal Research, Risk Mitigation
Bengaluru, Karnataka, India · Hybrid
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Python, TypeScript, JavaScript, React, Node.js
United States · Remote OK
$126k–$225k/yr
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Strategic sourcing, Procurement, Global supply management, Commercial negotiation, Hardware sourcing
London, England, United Kingdom · Hybrid
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Cold calling, Objection handling, Salesforce, Pipeline management, Outbound sales
Bengaluru, Karnataka, India · Hybrid
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Salesforce, Apex, VisualForce, LWC, Force.com
United States · Remote OK
$106k–$160k/yr
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Python, REST APIs, Webhooks, Kafka, PubSub
United States · Remote OK
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Sales, Prospecting, Account management, Enterprise sales, Solution-based sales
Canada · Remote OK
$136k–$175k/yr
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: AI architecture, Python, Node.js, LangGraph, LangChain
United States · Remote OK
$131k–$176k/yr
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: AI Architecture, LangGraph, LangChain, Python, Node.js
Georgia, United States · Remote OK
$115k–$132k/yr
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Account Management, Technical Consulting, Customer Success, Strategic Planning, Cross-functional Collaboration
San Francisco, California, United States · Remote OK
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Enterprise Sales, Full-cycle Sales, Strategic Outbound Prospecting, C-Level Relationship Management, Solution-based Selling
San Francisco, California, United States · Hybrid
$137k–$161k/yr
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Golang, TypeScript, React, GraphQL, React Native
San Francisco, California, United States · Hybrid
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Golang, TypeScript, React, GraphQL, React Native
London, England, United Kingdom · Hybrid
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Golang, TypeScript, React, GraphQL, React Native
United States · Remote OK
$92k–$139k/yr
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Data analysis, Salesforce, Tableau, Financial analysis, Process design
London, England, United Kingdom · Hybrid
$40k–$48k/yr
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Localisation, Project management, Vendor management, Budget management, Digital platforms
Mexico · Remote OK
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Sales operations, Administrative support, Team leadership, Project coordination, Process optimization
San Francisco, California, United States · Remote OK
$103k–$174k/yr
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Executive Support, Calendar Management, Project Management, Stakeholder Management, Travel Coordination
Mexico · Remote OK
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop acti…
Skills: Project Management, Field Service Engineering, Vehicle Installation, Stakeholder Management, Technical Troubleshooting
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Manage a team of 6-8 Enterprise Customer Success Managers to drive customer value realization, retention, and growth. Define long-term strategies, mitigate portfolio risk, and collaborate cross-functionally with Sales, Product, and Support to improve the customer experience.
Requires 10+ years in Customer Success or consulting with 5+ years in management and experience managing Enterprise SaaS customers. A bachelor's degree is required, along with the ability to travel up to 25% within the US.
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
The Enterprise Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.
As a manager in the Enterprise Customer Success team, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. The expectation is not just to run the team well — it is to make it fundamentally better.
An ideal candidate will be located in the Western or Mountain time-zones, and will have the ability to travel to the United States for necessary customer travel.
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
In this role, you will:
Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
Built with operators, for operators.
Samsara (NYSE: IOT) builds with the operators who keep the world moving. Working alongside the drivers, mechanics, dispatchers, and crews behind the world's most complex operations, Samsara turns what they know into technology that makes their work safer and more efficient. Tens of thousands of organizations rely on Samsara across transportation, construction, logistics, manufacturing, field services, government, and more. Built with operators, for operators.
Offices: 1 De Haro St, San Francisco, California 94103, US · 1 Alie Street, 4th Floor, London, E1 8DE, GB · 1170 Peachtree St NE, 10th Floor, Atlanta, Georgia 30309, US · Anzures, Mexico City, 11590, MX · 25 Rue du 4 septembre, Suite C501, Paris, 75002, FR
Built with operators, for operators.
Samsara (NYSE: IOT) builds with the operators who keep the world moving. Working alongside the drivers, mechanics, dispatchers, and crews behind the world's most complex operations, Samsara turns what they know into technology that makes their work safer and more efficient. Tens of thousands of organizations rely on Samsara across transportation, construction, logistics, manufacturing, field services, government, and more. Built with operators, for operators.
Offices: 1 De Haro St, San Francisco, California 94103, US · 1 Alie Street, 4th Floor, London, E1 8DE, GB · 1170 Peachtree St NE, 10th Floor, Atlanta, Georgia 30309, US · Anzures, Mexico City, 11590, MX · 25 Rue du 4 septembre, Suite C501, Paris, 75002, FR
