SALINA FAMILY YMCA-JOB DESCRIPTION

• Member Engagement
  • Provide exceptional customer service by greeting all participants, maintaining a clean and safe facility, and being approachable while always demonstrating professional conduct.
  • Know and use members’ names and initiate interaction with and between members.
  • Make members and guests feel comfortable and show interest by listening & addressing concerns and suggestions promptly.
  • Encourage and invite members to participate in programs and facility and ask “satisfaction questions” about their experience.
  • Serve as a liaison between members and program supervisors.
• Clerical Tasks
  • Answer phones and in person questions by providing information on facility services and programs and be knowledgeable and up to date on latest information on the facility and programs.
  • Accurately process paperwork, registrations, and receipt money transactions.
  • Actively complete assigned tasks to improve engagement, sales, membership, and participant experience.
• General
  • Follow all YMCA policies and procedures.  Must sign the Salina Family YMCA Code of Conduct, Emergency Procedures, Confidentiality and Employee Handbook policies.
  • Performs general cleaning duties in the membership area that may include, but are not limited to, sweeping floor, vacuuming rugs, wiping counters, and completing laundry
  • Attend staff meetings.
  • All other duties as assigned.

• Ideal candidate will have a high school diploma or equivalent and must be at least 16 years old.
• This person must a minimum of 6 months experience working with people and have great computer skills.
• Must be service minded, solution focused and be an active problem solver.
• Skilled at and understand the importance of building relationships with people.
• Must have a high degree of accuracy with information provided be able to multi-task, take initiative & have effective organizational and communication skills.

• Must regularly lift and/or move up to fifty (50) pounds, and occasionally move up to seventy-five (75) pounds in the form of supplies or equipment.
• Able to sit, stand and bend to perform appropriate tasks.
• Must be able to move at an appropriate pace to respond to emergencies.
• Follow all safety requirements of the Salina Family YMCA.
• May be required to stand for extended periods of time. 
• Work in different temperature environments.

• This position has a primary impact on the overall satisfaction of our members and staff by providing excellent customer service and meeting the needs the members and participants.