United States · Remote Solely
About SalesJack SalesJack is the leading sales platform for independent businesses in the construction supply industry. Our customers are the backbone of the industry, driven by blue-collar, entrepreneurial teams who hav…
Skills: Customer Success, B2B SaaS, Customer Onboarding, Retention Management, Adoption Strategy
Chicago, Illinois, United States · On-site
About SalesJack SalesJack is the leading sales platform for independent businesses in the construction supply industry. Our customers are the backbone of the industry, driven by blue-collar, entrepreneurial teams who hav…
Skills: B2B SaaS Sales, Consultative Selling, Full Cycle Sales, Pipeline Management, Multi-stakeholder Navigation
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The role involves building the customer success program from the ground up, including leading onboarding sessions and creating support resources. The manager will track product usage and conduct regular business reviews to ensure long-term customer success.
Candidates should have B2B SaaS customer success experience and a builder mindset suitable for an early-stage environment. Proven ability to drive retention and lead executive-level conversations is required.
SalesJack is the leading sales platform for independent businesses in the construction supply industry. Our customers are the backbone of the industry, driven by blue-collar, entrepreneurial teams who have been underserved by technology for too long. With SalesJack, these companies finally have the tools to compete head-to-head with larger rivals.
Our founding team brings a wealth of experience from Uber and the construction industry, giving us a unique perspective on the challenges our customers face and how to solve them. We're committed to sustainable growth, building a long-term business that can have a lasting impact on this massive and vital industry.
We are looking to hire our first team member in customer success to help onboard our new customers and help them get the most out of our platform.
Collaborate directly with founders to build out our customer success program:
Lead onboarding sessions for new accounts (sales managers, reps, admins)
Build playbooks, short videos, and help-center resources.
Track product usage data, proactively engage accounts that are under-utilizing.
Hold regular check-ins (monthly/quarterly business reviews).
Surface success stories
Experience in customer success in B2B SaaS
Builder mindset: scrappy, comfortable with imperfect processes, enjoys shaping playbooks
Thrive in fast-paced, ambiguous early-stage settings.
Proven ability to drive retention, adoption, and long-term customer success.
Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations.
Experience or interest in the construction industry.
Experience using and/or implementing CRMs
Significant Equity & Leadership Role: Meaningful early-stage equity and a clear path to leadership as we scale.
Immediate Impact: Work closely with our clients to get the most from our platform. Collaborate with our product team to bring customer ideas to life.
Sustainable Growth: Join an experienced team focused on building a company with strong fundamentals and enduring value.
The modern sales and analytics platform tailor made for building materials retailers.
SalesJack: The Modern Sales & Analytics Platform for Building Materials Retailers 🏗️📊 In today's competitive landscape, building materials retailers need the right tools to make data-driven decisions, engage customers effectively, and streamline their sales processes. That's where SalesJack comes in - the go-to sales and analytics platform for the lumber and building materials industry. With SalesJack, you can: 📈 Gain Actionable Insights with Dynamic Analytics -Real-time data connections to your ERP (Epicor, ECI, DMSI) -Intuitive dashboards to track key metrics and make data-driven decisions -Identify trends, spot opportunities, and optimize your sales performance 📩 Elevate Your Marketing with Targeted Messaging -Plug-and-play templates to quickly create professional marketing assets -Automation tools to streamline your campaigns and customer journeys -Segment your audience for highly relevant, personalized messaging 🤝 Build Strong Relationships with Integrated CRM -Centralized lead and customer management in one platform -Stay on top of touchpoints with reminders and notifications -Integrated e-mail/phone capabilities to manage all your communications seamlessly in one place With SalesJack, you can unlock the full potential of your business. Harness the power of analytics, deliver impactful marketing, and cultivate lasting customer relationships. Ready to accelerate your growth? Visit salesjack.com to learn more and request a demo today! 🚀
Offices: 811 W Agatite Ave, Chicago, Illinois 60640, US
View all jobs at SalesJackThe modern sales and analytics platform tailor made for building materials retailers.
SalesJack: The Modern Sales & Analytics Platform for Building Materials Retailers 🏗️📊 In today's competitive landscape, building materials retailers need the right tools to make data-driven decisions, engage customers effectively, and streamline their sales processes. That's where SalesJack comes in - the go-to sales and analytics platform for the lumber and building materials industry. With SalesJack, you can: 📈 Gain Actionable Insights with Dynamic Analytics -Real-time data connections to your ERP (Epicor, ECI, DMSI) -Intuitive dashboards to track key metrics and make data-driven decisions -Identify trends, spot opportunities, and optimize your sales performance 📩 Elevate Your Marketing with Targeted Messaging -Plug-and-play templates to quickly create professional marketing assets -Automation tools to streamline your campaigns and customer journeys -Segment your audience for highly relevant, personalized messaging 🤝 Build Strong Relationships with Integrated CRM -Centralized lead and customer management in one platform -Stay on top of touchpoints with reminders and notifications -Integrated e-mail/phone capabilities to manage all your communications seamlessly in one place With SalesJack, you can unlock the full potential of your business. Harness the power of analytics, deliver impactful marketing, and cultivate lasting customer relationships. Ready to accelerate your growth? Visit salesjack.com to learn more and request a demo today! 🚀
Offices: 811 W Agatite Ave, Chicago, Illinois 60640, US
View all jobs at SalesJack