Dublin, Leinster, Ireland · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer Success Management, Marketing Cloud, Consulting, C-level Communication, French Fluency
São Paulo, São Paulo, Brazil · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Enterprise Software Sales, Sales Management, Data & Analytics Ecosystem, C-Level Relationship Management, MEDDPICC
São Paulo, São Paulo, Brazil · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Enterprise Software Sales, Data Analytics, Business Intelligence, CRM Solutions, MEDDPICC
Mumbai City, Maharashtra, India · On-site
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Enterprise Solution Sales, CRM, ERP, Data & AI, Strategic Account Planning
Tokyo, Japan · Remote OK
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Business Analysis, AI Agent Architecture, Prompt Engineering, LLM Orchestration, Salesforce Platform
San Francisco, California, United States · Hybrid
$110k–$236k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: SaaS Sales, AI Strategy, Data Cloud, Consultative Selling, Customer Relationship Management
Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Sales Management, Strategic Planning, Executive Relationship Building, Pipeline Management, Direct Sales
San Francisco, California, United States · Hybrid
$197k–$345k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 A…
Skills: Product Management, API Strategy, REST, SOAP, GraphQL
Dublin, Leinster, Ireland · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer Success Management, Consulting, C-level Communication, French Fluency, English Fluency
Dublin, Leinster, Ireland · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer Success Management, Consulting, C-Level Communication, Salesforce Platform, Governance Strategy
Bengaluru, Karnataka, India · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Sa…
Skills: Technical Writing, Docs-as-code, Git, Markdown, DITA/XML
Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Sal…
Skills: Employer Branding, Demand Generation, Talent Marketing, Campaign Planning, Data Analysis
Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer Success Management, Financial Industry Knowledge, C-Level Relationship Management, Project Management, Consulting Skills
Denver, Colorado, United States · Hybrid
$65k–$87k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Consultative Selling, Pipeline Generation, Executive Relationship Management, Account Strategy, Business Acumen
Ciudad de México, Mexico · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is…
Skills: Instructor-Led Training, Virtual Facilitation, Customer Enablement, Troubleshooting, Public Speaking
Manila, Metro Manila, Philippines · On-site
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Sales Management, Software Sales, CRM, Business Development, Opportunity Management
Oslo, Norway · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Sales, Prospecting, Account Planning, Negotiation, Closing
Berlin, Germany · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Account Management, System Integration, Customer Success, Architectural Guidance, Commercial Strategy
Toronto, Ontario, Canada · On-site
$55k–$73k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: Outbound Prospecting, Cold Calling, Account Research, Verbal Communication, Written Communication
Toronto, Ontario, Canada · Hybrid
$93k–$127k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #…
Skills: Business Analysis, Excel, PowerPoint, Data Reporting, Financial Modeling
Dublin, Leinster, Ireland • Hybrid
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The Success Manager partners with customers to accelerate business value and return on investment from Salesforce products. They develop adoption paths, manage executive-level relationships, and provide strategic guidance on governance and organizational change.
Requires 7-10 years of industry expertise with deep knowledge of a specific cloud or industry and fluency in both French and English. A degree or equivalent experience is required, with a preference for candidates understanding retail e-commerce and Marketing Cloud.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce.
In this role, the Success Manager will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization.
They are aligned at the key partner levels, building and encouraging positive relationships to help customers progress on their digital journey. Success Managers work directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs.
The ideal Success Manager will possess both a Cloud specialization and industry skills that enable them to speak the customer language.
Responsibilities
Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives
Develop an understanding and knowledge of customers' Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds
Guide a customer on organizational strategy, governance and organizational change standard processes based on customer needs
Demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap
Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan
Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth
Build and cultivate executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors and collaborators
Work with the account team and Salesforce Executives, optimally network within accounts from the executive level down, to help customers work towards their goals
When appropriate, recommend additional Salesforce services and advisory experts needed to drive success
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Experienced professional with 7-10 years of relevant industry expertise
In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry
Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers
Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections
Solid understanding of Marketing Cloud and platform features, capabilities, and best use
Ability to articulate the importance and value of Governance to Business and IT executives
A good understanding of enterprise architecture principles is strongly preferred
Ability to quickly grasp and clearly explain technological and business concepts
Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success
Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
The ideal candidate should have an understanding of a retail company's e-commerce strategy, including omnichannel integration and online sales support, as well as insight into customer lifetime value, digital engagement, and conversion optimization
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
Offices: 415 Mission St, San Francisco, California 94105, US · 1 Market, Staines, Switzerland, CH · 1 Market, Singapore, Singapore 038989, US · 1-1-3 Marunouchi, Chiyoda-ku, Tokyo 100-0005, JP · Erika-Mann.Straße 63, Munich, 80636, DE
We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
Offices: 415 Mission St, San Francisco, California 94105, US · 1 Market, Staines, Switzerland, CH · 1 Market, Singapore, Singapore 038989, US · 1-1-3 Marunouchi, Chiyoda-ku, Tokyo 100-0005, JP · Erika-Mann.Straße 63, Munich, 80636, DE
