Gurgaon, Haryana, India · On-site
About SalaryBox It’s an amazing time to be joining SalaryBox as we continue to transform attendance and payroll for over 60 million MSME’s in India. We launched the app in Jan 2021, and now have more than 4 million downl…
Skills: Customer Support, SaaS, Troubleshooting, Ticket Management, CRM Systems
Gurgaon, Haryana, India · On-site
About SalaryBox: SalaryBox is a solution that makes employee management effortless. Our product offers a range of features, from time and attendance tracking to employee payments, and much more. We help small businesses …
Skills: B2B SaaS Sales, Inbound Lead Management, Product Demonstrations, Stakeholder Management, Pipeline Management
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The Senior Support Executive serves as the primary contact for customer queries and provides guidance to junior team members. They are responsible for resolving product issues, managing support tickets, and collaborating with internal teams to improve the platform.
Candidates need 3-6 years of experience in customer support or helpdesk roles, preferably within the SaaS industry. Strong communication skills and the ability to manage multiple priorities in a fast-paced startup environment are essential.
About SalaryBox
It’s an amazing time to be joining SalaryBox as we continue to transform attendance and payroll for over 60 million MSME’s in India.
We launched the app in Jan 2021, and now have more than 4 million downloads of the app.
Backed by Y-Combinator, SalaryBox is India’s leading attendance and payroll app. Considered to be the engine of economies around the world, the MSME segment in India alone has ~63 million units, and employs ~100 million people. The sector accounts for 27% of GDP and is crucial to the functioning of the economy.
We are on a mission to make work easier for these business owners, managers, and employees so that they can focus on the things they do best.
Today, SalaryBox is a fun bunch of analytical and ambitious folks building the first-of-its-kind technologies for the MSME ecosystem. Our mission is big, so we act with urgency in everything we do. We find creative ways to test ideas and learn today so that we focus on the right things tomorrow.
We are looking for a candidate who is willing to work with an early-age startup and help us grow. You will be working with an agile team where your ideas have the potential to reach millions. You will be an integral part of the organization where you will be a critical voice in the decision-making process.
Website : https://www.salarybox.in/
LinkedIn : https://www.linkedin.com/company/salaryboxapp
About the Role
Act as the first point of contact for customer support queries via email, chat, or calls.
Understand customer issues related to product usage, configuration, or workflows and provide accurate resolutions.
Provide step-by-step guidance to customers to help them use the platform effectively.
Provide guidance and day-to-day support to junior support team members, helping them resolve customer queries, share best practices, and ensure consistent service quality.
Troubleshoot issues and escalate complex technical or product-related problems to internal teams when required.
Track, document, and manage support tickets to ensure timely resolution within defined SLAs.
Follow up with customers to confirm issue resolution and ensure satisfaction.
Collaborate with onboarding, product, and engineering teams to share customer feedback and recurring issues.
Maintain clear documentation of common issues, FAQs, and solutions.
Support customers during critical usage periods such as payroll cycles, compliance deadlines, or renewals (if applicable).
3-6 years of experience in customer support, helpdesk, or customer-facing roles (SaaS experience preferred).
Strong communication skills with the ability to explain concepts clearly to non-technical users, including business owners and HR managers.
Ability to take ownership of customer support operations while providing guidance and functional support to junior team members whenever required.
Customer-first mindset with patience and empathy.
Good problem-solving skills and attention to detail.
Comfortable working with ticketing tools, CRM systems, and virtual communication platforms.
Ability to manage multiple customer issues simultaneously and prioritize effectively.
Willingness to learn product features and adapt to a fast-paced startup environment.
Effortless Employee Management
SalaryBox is a solution that simplifies the process of managing employees. Our product offers a range of features, from time and attendance tracking to employee payments, and much more. We help small businesses manage their payroll by eliminating the hassle of manual, paper-based processes With our service, you'll always know what you owe employees when payments are due, and who's been paid. With our automated system, you can have your payroll processed in seconds, right from the palm of your hand. Our customers enjoy peace of mind knowing their company is following all regulations. Founded in 2020, we have raised capital from top-tier investors including Y Combinator, DoorDash Inc.’s Gokul Rajaram, former Tinder and Spotify executive Sriram Krishnan, and former Facebook executive Anand Chandrasekaran. Our values are rooted in Customer Empathy & a relentless obsession with Product Innovation. Our passion for building an extremely useful and usable product has helped us grow significantly within a short time. Get on board with our platform today to see how it can help you and your company grow! Available on both Android and iOS.
Offices: Unit No. 1002, 1003, 10th Floor, C Tower, Unitech Cyber Park, Sector #9, Gurugram, Haryana 122022, IN
Effortless Employee Management
SalaryBox is a solution that simplifies the process of managing employees. Our product offers a range of features, from time and attendance tracking to employee payments, and much more. We help small businesses manage their payroll by eliminating the hassle of manual, paper-based processes With our service, you'll always know what you owe employees when payments are due, and who's been paid. With our automated system, you can have your payroll processed in seconds, right from the palm of your hand. Our customers enjoy peace of mind knowing their company is following all regulations. Founded in 2020, we have raised capital from top-tier investors including Y Combinator, DoorDash Inc.’s Gokul Rajaram, former Tinder and Spotify executive Sriram Krishnan, and former Facebook executive Anand Chandrasekaran. Our values are rooted in Customer Empathy & a relentless obsession with Product Innovation. Our passion for building an extremely useful and usable product has helped us grow significantly within a short time. Get on board with our platform today to see how it can help you and your company grow! Available on both Android and iOS.
Offices: Unit No. 1002, 1003, 10th Floor, C Tower, Unitech Cyber Park, Sector #9, Gurugram, Haryana 122022, IN
