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Jobs at S3 Hotel Group (Now Hiring) — 1 open

S3 Hotel Group

Front Desk Agent - Full Time

Irvine, California, United States · On-site

Entry level

Join Our Team at Hyatt House Irvine! Hyatt House Irvine is seeking a friendly, professional, and service-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role …

Skills: Customer Service, Communication Skills, Hotel Front Desk Operations, Opera/PEP, Hyatt Systems

Front Desk Agent - Full Time

S3 Hotel Group

Irvine, California, United States • On-site

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Entry level

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  • Full-time
  • high school
  • Medical Insurance, Dental Insurance, Vision Insurance, Paid Sick Leave, Paid Vacation, Holiday Pay
  • Posted 41d ago
  • ~40 hrs/week

Responsibilities

The Front Desk Agent is responsible for welcoming guests, processing check-ins and check-outs, and managing reservations. They ensure guest satisfaction by addressing inquiries and coordinating with other hotel departments.

Requirements

A high school diploma is required, and previous hotel front desk experience is preferred. Candidates must have strong communication skills and the flexibility to work weekends and holidays.

Full job description

Join Our Team at Hyatt House Irvine!

Hyatt House Irvine is seeking a friendly, professional, and service-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in creating exceptional guest experiences and ensuring smooth hotel operations.

Position Summary

The Front Desk Agent is responsible for welcoming guests, processing arrivals and departures, handling reservations, addressing guest inquiries, and providing outstanding customer service while maintaining Hyatt brand standards.

Essential Responsibilities

  • Greet guests in a warm, friendly, and professional manner.
    • Process guest check-ins and check-outs accurately and efficiently.
    • Handle reservations, room assignments, and payment transactions.
    • Respond promptly to guest requests, concerns, and service recovery opportunities.
    • Answer telephone calls and provide information regarding hotel services and local attractions.
    • Maintain accurate guest records and documentation.
    • Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
    • Follow cash handling, safety, and security procedures.
    • Assist with additional front office duties as assigned.

Qualifications

  • Previous hotel front desk experience preferred.
    • Experience with Hyatt systems and Opera/PEP is a plus.
    • Excellent customer service and communication skills.
    • Ability to work in a fast-paced environment while maintaining professionalism.
    • Strong attention to detail and organizational skills.
    • Flexible schedule, including weekends and holidays.
    • High school diploma or equivalent required.
    • Must be authorized to work in the United States.

What We Offer

  • Competitive pay
    • Medical, Dental, and Vision Insurance
    • Paid Sick Leave
    • Paid Vacation and Holiday Pay
  • 401(k) Retirement Plan
    • Employee Hotel Discounts
    • Career Growth and Development Opportunities

Schedule

  • Full-Time
    • Open availability preferred
    • Morning, evening, weekend, and holiday shifts as business needs require

How to Apply

Interested candidates are encouraged to apply by submitting their resume. We are looking for individuals who are passionate about hospitality and committed to delivering exceptional guest service.

Hyatt House Irvine is an Equal Opportunity Employer and values diversity in the workplace.

Related keywords

HospitalityFront OfficeGuest ServicesOperaPEPHyatt Brand StandardsService RecoveryHotel OperationsPayment TransactionsRoom Assignments

About S3 Hotel Group

LinkedIn

"True hospitality consists of giving the best of yourself to your guests."

Industry
Hospitality
Company size
201-500 employees
Founded
2004
Headquarters
Irvine, California
LinkedIn followers
686

S3 Hotel Group is an Orange County, CA based hotel company. We own, manage, and develop high quality, select service hotels. We have the discipline and organizational skills of a large company, yet the speed, nimbleness and entrepreneurial spirit of a small company. We have close to 300 team members, who are the backbone of our company. Our vision is to continue to grow organically, brick by brick, and simultaneously provide a “home away from home” for our team members where they can continue to grow in every sense of the word. Hotel brands that we own and manage or that are under development or construction include: Hilton Garden Inn, Hampton Inn & Suites, Homewood Suites, and Holiday Inn Express. Our Philosophy “ What truly defines S3 Hotel Group, is that we are a local Southern California family-owned group, that truly cares for our guests and team members alike. Our success is based on the attributes, talents, and hard work of team members, who strive to serve our guests and make our hotels, a home away from home during their travels. Being nimble in decisions and empowerment of team members has to lead our company to be profitable and grow while ensuring comfort, security, and relationship with our esteemed guests.” Our Mission “ To deliver memorable experiences to our guests, while providing our employees, a great place to work and a reasonable return on investment to owners.”

Offices: 2381 Morse Ave, Irvine, California 92614, US · 2070 Newport Blvd, Costa Mesa, California 92627, US · 23131 Lake Center Dr, Lake Forest, California 92630, US · San Diego, CA, US · 23021 a Lake Center Dr, Lake Forest, California 92630, US

hotel managementhotel developmenthotel constructionhotel salesand hospitality
View all jobs at S3 Hotel Group

About S3 Hotel Group

LinkedIn

"True hospitality consists of giving the best of yourself to your guests."

Industry
Hospitality
Company size
201-500 employees
Founded
2004
Headquarters
Irvine, California
LinkedIn followers
686

S3 Hotel Group is an Orange County, CA based hotel company. We own, manage, and develop high quality, select service hotels. We have the discipline and organizational skills of a large company, yet the speed, nimbleness and entrepreneurial spirit of a small company. We have close to 300 team members, who are the backbone of our company. Our vision is to continue to grow organically, brick by brick, and simultaneously provide a “home away from home” for our team members where they can continue to grow in every sense of the word. Hotel brands that we own and manage or that are under development or construction include: Hilton Garden Inn, Hampton Inn & Suites, Homewood Suites, and Holiday Inn Express. Our Philosophy “ What truly defines S3 Hotel Group, is that we are a local Southern California family-owned group, that truly cares for our guests and team members alike. Our success is based on the attributes, talents, and hard work of team members, who strive to serve our guests and make our hotels, a home away from home during their travels. Being nimble in decisions and empowerment of team members has to lead our company to be profitable and grow while ensuring comfort, security, and relationship with our esteemed guests.” Our Mission “ To deliver memorable experiences to our guests, while providing our employees, a great place to work and a reasonable return on investment to owners.”

Offices: 2381 Morse Ave, Irvine, California 92614, US · 2070 Newport Blvd, Costa Mesa, California 92627, US · 23131 Lake Center Dr, Lake Forest, California 92630, US · San Diego, CA, US · 23021 a Lake Center Dr, Lake Forest, California 92630, US

hotel managementhotel developmenthotel constructionhotel salesand hospitality
View all jobs at S3 Hotel Group

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