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Logistics and Warehouse Process Owner (9 month contract)
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Logistics and Warehouse Process Owner (9 month contract)
Losser, Overijssel, Netherlands · On-site
Senior
Company Description Rotork is a global leader in mission‑critical flow control and instrumentation solutions, serving customers who manage the movement of liquids, gases and powders. Its technologies help organizations i…
Skills: Logistics Management, Warehouse Management, Process Optimization, ERP Implementation, Material Replenishment
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Full-time
bachelor degree
Posted 18d ago
~40 hrs/week
Responsibilities
Responsible for producing accurate sales quotes and managing customer orders through the MRP system to ensure high levels of customer satisfaction. The role involves collaborating with internal departments and the factory to resolve quality complaints and secure new business from existing clients.
Requirements
Requires at least 3 years of experience with instrumentation in a relevant industry and proficiency in ERP/CRM systems. A degree or technical qualification in engineering is required along with strong data analysis and communication skills.
Full job description
Descrição do emprego
Purpose of the Job:
Responsible for delivering great intentional customer experiences including producing timely and accurate quotes for both standard and customised solutions, pro-actively engaging with customers to secure and process orders and working closely with the sales team. Also managing a range of other customer queries, ensuring customer satisfaction by collaborating with other departments and pro-actively addressing any issues.
Key Responsibilities and Outcomes:
Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times.
Accurately produce sales quotations, supporting documents, technical proposals, and any other required customer information to meet customer service KPIs.
Manage and maintain key customer relationships, including internal and external stakeholders taking accountability for the customer relationship where applicable.
Support and follow standard and efficient processes that deliver the quality of customer service required at speed
Use approved Rotork price lists to provide customers with accurate quotations and lead times.
Progress and follow-up outstanding orders and quotations within agreed timescales and report accordingly.
Ensure the integrity of any data input and maintains records as required.
Maximize opportunities for new business with existing customers (through opportunities for value selling).
Respond professionally and accurately to all other customer queries within agreed timescales.
Use existing procedures to solve routine or standard problems.
Manage customer orders within the company's Material Requirements Planning (MRP) system, including processing changes and addressing any customer enquiries.
Liaise and negotiate with both customers, internal departments and Factory regarding order fulfilment or special requirements.
Work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.
Qualificações
Experience Requirements:
Strong Customer Service experience with 3 years’ experience working with instrumentation in a relevant role and/or industry.
Experience in using ERP and CRM Systems.
Degree or Engineering/Technical Qualification (or equivalent).
Proficiency in data analysis and leveraging analytics for sales strategy development.
Proficient in Microsoft Office. Able to quickly learn & utilize business software and internal programs.
The Successful Candidate:
Strong interpersonal and people management skills
Good communication skills, customer focused, strong multitasker and good at executing tasks
Proactive approach to challenges in order to find solutions to customer issue
Motivated self-starter able to work independently and with a team.
Must be thorough, accurate, and organized, with a strong attention to detail.
Informações Adicionais
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
Rotork is a FTSE-250 global leader in mission-critical flow control and instrumentation solutions, trusted by the world’s most essential industries - including oil & gas, water & wastewater, power generation, chemical processing, and industrial manufacturing.
With over 3,500 skilled employees, 18 strategically located assembly facilities, and a presence in more than 170 countries, Rotork delivers precision -engineered products and expert support wherever our customers operate. From our headquarters in Bath, UK, we coordinate a global network that ensures fast, reliable access to our solutions and services - no matter the location.
Our technologies help customers control and monitor the flow of liquids, gases, and other materials in the most demanding environments. But we don’t stop at delivery. We support our products for life - with comprehensive maintenance, repair, and upgrade services designed to maximise performance, safety, and sustainability across the entire lifecycle of a plant.
At Rotork, we’re driven by innovation, backed by decades of engineering excellence, and committed to helping industries operate more efficiently and responsibly. Whether enabling cleaner energy, safer water systems, or smarter industrial processes, our mission remains the same:
Rotork – Keeping the World Flowing for Future Generations.
Offices: Brassmill Lane, Bath, England BA1 3JQ, GB · North Kingstown, US · Ontario, CA · Shanghai, CN · Chennai, IN
ChemicalMachinery ManufacturingElectronicsService IndustryOil and GasAutomotiveIndustrialManufacturing
Rotork is a FTSE-250 global leader in mission-critical flow control and instrumentation solutions, trusted by the world’s most essential industries - including oil & gas, water & wastewater, power generation, chemical processing, and industrial manufacturing.
With over 3,500 skilled employees, 18 strategically located assembly facilities, and a presence in more than 170 countries, Rotork delivers precision -engineered products and expert support wherever our customers operate. From our headquarters in Bath, UK, we coordinate a global network that ensures fast, reliable access to our solutions and services - no matter the location.
Our technologies help customers control and monitor the flow of liquids, gases, and other materials in the most demanding environments. But we don’t stop at delivery. We support our products for life - with comprehensive maintenance, repair, and upgrade services designed to maximise performance, safety, and sustainability across the entire lifecycle of a plant.
At Rotork, we’re driven by innovation, backed by decades of engineering excellence, and committed to helping industries operate more efficiently and responsibly. Whether enabling cleaner energy, safer water systems, or smarter industrial processes, our mission remains the same:
Rotork – Keeping the World Flowing for Future Generations.
Offices: Brassmill Lane, Bath, England BA1 3JQ, GB · North Kingstown, US · Ontario, CA · Shanghai, CN · Chennai, IN
ChemicalMachinery ManufacturingElectronicsService IndustryOil and GasAutomotiveIndustrialManufacturing