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Company Description Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keepi…
公司介绍 Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Fl…
公司介绍 Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Fl…
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Logistics and Warehouse Process Owner (9 month contract)
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Logistics and Warehouse Process Owner (9 month contract)
Losser, Overijssel, Netherlands · On-site
Senior
Company Description Rotork is a global leader in mission‑critical flow control and instrumentation solutions, serving customers who manage the movement of liquids, gases and powders. Its technologies help organizations i…
Skills: Logistics Management, Warehouse Management, Process Optimization, ERP Implementation, Material Replenishment
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Full-time
Posted 18d ago
~40 hrs/week
Responsibilities
Lead and manage a small customer service team to ensure high levels of service and performance through coaching and LEAN process improvements. Act as a point of escalation for complex customer queries and collaborate with external sales, engineering, and factory teams to resolve issues.
Requirements
Requires approximately 5 years of customer service experience in a similar industry and at least 3 years in a relevant leadership role. Proficiency in ERP systems and strong interpersonal skills are essential for managing internal and external stakeholder relationships.
Full job description
Job Description
Leading a small customer service team - managing the team’s performance and behaviors through coaching, training, development, motivation, and engagement. Engage the team to provide excellent levels of customer service in line with Rotork values. Support the respective site-based leadership team and Customer Service Manager with key reporting responsibilities. Use LEAN processes to identify improvement areas in the department and continually strive to raise standards within the team.
Key Responsibilities and Outcomes:
Managing an Inside Sales team for configured and/or engineered products in LATAM
Support the Customer Service Manager (CSM) or Country Leader in defining the Customer Service (CS) strategy and implementing this strategy locally
Support and maintain standard and efficient processes that deliver the quality of customer service required at speed
Form part of the Customer Service Team and contribute as part of a wider peer group of Supervisors driving improvements and meeting daily performance expectations.
Manage and maintain key customer relationships, including internal and external stakeholders taking accountability for the customer relationship where applicable.
Act as a point of escalation for customer queries, demonstrating the ability to handle complex problems and provide solutions
Liaise with the External Sales, Engineering and Factory teams to work collaboratively on customer issues
Build relationships with technical, applications, finance and operations to form a cross functional team
Implement streamlined processes and tools to support effective teamwork across customer service and all stakeholders
Ensure the Customer Service team meet agreed KPIs such as quotation fulfilment, on time delivery of quotes and turnaround time that meets customer expectations
Ensure the Customer Service team comply with Group policies
Highlight and drive cross selling opportunities within the team
Provide open communication and feedback to customers, capturing all feedback to drive continuous service improvements based on insights.
Qualifications
Essential
Solid experience within Customer Service in a similar industry (likely to be around 5 years)
Demonstrated experience in a relevant / similar role (likely to be a minimum of 3 years)
Good working knowledge and experience of the Inside Sales & Contracts roles
Desirable
Experience of manufacturing or flow control industry or similar
Experience in using Enterprise Resource Planning (ERP) Systems
Personal Specification:
Essential
Role model for Rotork DNA behaviours in all aspects
Strong leadership qualities and customer focused attitude
Good communication and interpersonal skills with a strong customer focus.
Able to multitask and effectively manage differing priorities as they emerge.
Builds strong relationships with customers and other internal departments to ensure customer satisfaction through delivering consistent and reliable support.
Strong attention to detail and the ability to work under pressure.
Proactive approach to challenges with a focus on finding solutions.
Able to manage and lead change in a dynamic environment.
Understands what impact decisions have on a business performance – demonstrates good commercial awareness.
Desirable
Technically proficient in IT programmes such as MTMS, AX, CE, D365, SharePoint, Microsoft (basic knowledge of Outlook, Word, Excel)
Up to date on market trends and emerging technologies to respond effectively on changing customer needs.
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
Rotork is a FTSE-250 global leader in mission-critical flow control and instrumentation solutions, trusted by the world’s most essential industries - including oil & gas, water & wastewater, power generation, chemical processing, and industrial manufacturing.
With over 3,500 skilled employees, 18 strategically located assembly facilities, and a presence in more than 170 countries, Rotork delivers precision -engineered products and expert support wherever our customers operate. From our headquarters in Bath, UK, we coordinate a global network that ensures fast, reliable access to our solutions and services - no matter the location.
Our technologies help customers control and monitor the flow of liquids, gases, and other materials in the most demanding environments. But we don’t stop at delivery. We support our products for life - with comprehensive maintenance, repair, and upgrade services designed to maximise performance, safety, and sustainability across the entire lifecycle of a plant.
At Rotork, we’re driven by innovation, backed by decades of engineering excellence, and committed to helping industries operate more efficiently and responsibly. Whether enabling cleaner energy, safer water systems, or smarter industrial processes, our mission remains the same:
Rotork – Keeping the World Flowing for Future Generations.
Offices: Brassmill Lane, Bath, England BA1 3JQ, GB · North Kingstown, US · Ontario, CA · Shanghai, CN · Chennai, IN
ChemicalMachinery ManufacturingElectronicsService IndustryOil and GasAutomotiveIndustrialManufacturing
Rotork is a FTSE-250 global leader in mission-critical flow control and instrumentation solutions, trusted by the world’s most essential industries - including oil & gas, water & wastewater, power generation, chemical processing, and industrial manufacturing.
With over 3,500 skilled employees, 18 strategically located assembly facilities, and a presence in more than 170 countries, Rotork delivers precision -engineered products and expert support wherever our customers operate. From our headquarters in Bath, UK, we coordinate a global network that ensures fast, reliable access to our solutions and services - no matter the location.
Our technologies help customers control and monitor the flow of liquids, gases, and other materials in the most demanding environments. But we don’t stop at delivery. We support our products for life - with comprehensive maintenance, repair, and upgrade services designed to maximise performance, safety, and sustainability across the entire lifecycle of a plant.
At Rotork, we’re driven by innovation, backed by decades of engineering excellence, and committed to helping industries operate more efficiently and responsibly. Whether enabling cleaner energy, safer water systems, or smarter industrial processes, our mission remains the same:
Rotork – Keeping the World Flowing for Future Generations.
Offices: Brassmill Lane, Bath, England BA1 3JQ, GB · North Kingstown, US · Ontario, CA · Shanghai, CN · Chennai, IN
ChemicalMachinery ManufacturingElectronicsService IndustryOil and GasAutomotiveIndustrialManufacturing