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Jobs at Roland Machinery Co (Now Hiring) — 16 open

Roland Machinery Co logoRoland Machinery Co

Parts & Service Manager

Slinger, Wisconsin, United States · On-site

Senior

Roland Machinery Company is a family-owned business founded in 1958 and one of Midwest’s premier heavy equipment dealers. With 17 locations across five states, Roland represents more than 25 industry-leading manufa…

Skills: Leadership, Performance Management, Budgeting, Inventory Control, Customer Relationship Management

Roland Machinery Co logoRoland Machinery Co

Field Technician

DeForest, Wisconsin, United States · On-site

Mid level

Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construc…

Skills: Troubleshooting, Heavy Equipment Repair, Diesel Engine Repair, Hydraulic Systems Repair, Electrical Systems Repair

Roland Machinery Co logoRoland Machinery Co

Shop Technician

DeForest, Wisconsin, United States · On-site

Mid level

Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construc…

Skills: Diesel Engine Repair, Hydraulic Systems Repair, Electrical Systems Repair, Troubleshooting, Heavy Equipment Reconditioning

Roland Machinery Co logoRoland Machinery Co

Service Admin

DeForest, Wisconsin, United States · On-site

Mid level

Roland Machinery Company is a family owned company established in 1958. Roland Machinery is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of cons…

Skills: Data Entry, Payroll Administration, Work Order Management, Parts Expediting, Warranty Processing

Roland Machinery Co logoRoland Machinery Co

Shop Technician

Slinger, Wisconsin, United States · On-site

Mid level

Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construc…

Skills: Diesel Engine Repair, Hydraulic Systems Repair, Electrical Systems Repair, Troubleshooting, Heavy Equipment Reconditioning

Roland Machinery Co logoRoland Machinery Co

Field Technician

Slinger, Wisconsin, United States · On-site

Mid level

Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construc…

Skills: Diesel Engine Repair, Hydraulic Systems Repair, Electrical Systems Repair, Troubleshooting, Heavy Equipment Reconditioning

Roland Machinery Co logoRoland Machinery Co

Shop Technician

De Pere, Wisconsin, United States · On-site

Mid level

Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construc…

Skills: Diesel Engine Repair, Hydraulic Systems Repair, Electrical Systems Repair, Troubleshooting, Heavy Equipment Reconditioning

Roland Machinery Co logoRoland Machinery Co

Field Technician

De Pere, Wisconsin, United States · On-site

Mid level

Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construc…

Skills: Diesel Engine Repair, Hydraulic Systems Repair, Electrical Systems Repair, Troubleshooting, Heavy Equipment Reconditioning

Roland Machinery Co logoRoland Machinery Co

Field Technician

Schofield, Wisconsin, United States · On-site

Mid level

Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construc…

Skills: Diesel Engine Repair, Hydraulic Systems Repair, Electrical Systems Repair, Troubleshooting, Heavy Equipment Reconditioning

Roland Machinery Co logoRoland Machinery Co

Shop Technician

Schofield, Wisconsin, United States · On-site

Mid level

Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construc…

Skills: Diesel Engine Repair, Hydraulic Systems Repair, Electrical Systems Repair, Troubleshooting, Heavy Equipment Reconditioning

Roland Machinery Co logoRoland Machinery Co

Parts

Marengo, Illinois, United States · On-site

Entry level

Roland Machinery Company is a family owned company established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, mun…

Skills: Customer Relations, Inventory Management, Order Processing, Forklift Operation, Mechanical Aptitude

Roland Machinery Co logoRoland Machinery Co

Shop Technician

Columbia, Missouri, United States · On-site

Mid level

Roland Machinery Company is a family-owned company established in 1958. and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, mu…

Skills: Diesel Engine Repair, Hydraulic Systems Repair, Electrical Systems Repair, Troubleshooting, Heavy Equipment Reconditioning

Roland Machinery Co logoRoland Machinery Co

Field Technician

Columbia, Missouri, United States · On-site

Mid level

Roland Machinery Company is a family-owned company established in 1958. and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, mu…

Skills: Diesel Engine Repair, Hydraulic Systems Repair, Electrical Systems Repair, Troubleshooting, Heavy Equipment Reconditioning

Roland Machinery Co logoRoland Machinery Co

Lube Technician

Columbia, Missouri, United States · On-site

Mid level

Roland Machinery Company is a family owed company that was established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construct…

Skills: Diesel Engine Repair, Hydraulic Systems Repair, Electrical Systems Repair, Troubleshooting, Heavy Equipment Reconditioning

Roland Machinery Co logoRoland Machinery Co

Territory Manager

DeForest, Wisconsin, United States · On-site

$60k–$200k/yr

Mid level

Roland Machinery Company is a family owed company established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, muni…

Skills: Prospecting, Overcoming Objections, Closing Sales, Negotiating, Customer Relationship Management

Roland Machinery Co logoRoland Machinery Co

Parts Shipping Warehouse

Escanaba, Michigan, United States · On-site

Mid level

Roland Machinery Company is a family owned company established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, mun…

Skills: Computer Skills, Warehouse Experience, Forklift Operation, Attention To Detail, Heavy Lifting

Roland Machinery Co logo

Parts & Service Manager

Roland Machinery Co

Slinger, Wisconsin, United States • On-site

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Senior

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  • Full-time
  • high school, professional certificate
  • PPO medical plan, Prescription drug coverage, Non-tobacco premium discount, Flexible Spending Account (FSA), Dental insurance, Vision insurance
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

The Parts & Service Manager provides strategic leadership and operational oversight for the branch's parts and service departments. Key duties include managing personnel, driving revenue growth, and ensuring high levels of customer satisfaction and safety compliance.

Requirements

Candidates should have a technical degree or equivalent experience in heavy equipment and previous leadership experience in a related industrial service industry. Proficiency in mechanical diagnostics, budget management, and effective communication is required.

Full job description

Roland Machinery Company is a family-owned business founded in 1958 and one of Midwest’s premier heavy equipment dealers. With 17 locations across five states, Roland represents more than 25 industry-leading manufacturers of construction, aggregate, road building, municipal, industrial, and forestry equipment. Our reputation has been built on exceptional customer service, quality equipment, and the dedication of our employees.

Position Summary

The Parts & Service Manager is responsible for the overall leadership and operational performance of the branch Parts and Service departments. This position provides strategic direction and day-to-day management of personnel, financial performance, customer satisfaction, inventory, workflow, and operational excellence. The successful candidate will foster a culture of safety, accountability, teamwork, and continuous improvement while delivering exceptional support to both internal and external customers.

Essential Responsibilities

  • Provide leadership, coaching, and performance management for Parts and Service personnel, fostering employee development and succession planning.
  • Build and maintain strong customer relationships by ensuring exceptional service and responsive support throughout the territory.
  • Promote all Parts and Service offerings while partnering closely with the Sales team to identify and develop new business opportunities.
  • Drive revenue growth by proactively identifying service opportunities and expanding customer engagement.
  • Oversee daily operations, including shop and field technician workflow, scheduling, work order management, inventory control, purchasing, and customer communications.
  • Manage departmental financial performance, including budgeting, inventory investment, gross margin, operating expenses, and profitability.
  • Ensure timely, accurate processing of warranty claims in accordance with manufacturer requirements.
  • Lead process improvement initiatives by implementing standard operating procedures, best practices, and company policies.
  • Develop and maintain productive relationships with equipment manufacturers and vendor representatives.
  • Manage departmental capital expenditures and projects while adhering to approved budgets.
  • Promote and maintain a safe, organized, and compliant work environment by ensuring adherence to all company safety and security policies.
  • Ensure all Parts and Service operations are conducted in accordance with Roland Machinery Company policies and procedures.

Qualifications

  • Technical degree in diesel technology, heavy equipment, or a related field preferred; equivalent industry experience will be considered.
  • Previous leadership or management experience, preferably within the heavy equipment, construction equipment, agricultural equipment, truck, or industrial service industry is preferred.
  • Strong mechanical aptitude with the ability to understand equipment diagnostics and hydraulic systems; experience reading hydraulic schematics is a plus.
  • Demonstrated experience managing budgets, inventory, profitability, and operational performance.
  • Strong organizational, problem-solving, and decision-making skills.
  • Excellent customer service, relationship-building, and conflict-resolution abilities.
  • Effective written and verbal communication skills.
  • Proficiency with Microsoft Office applications and computerized business systems.
  • High school diploma or equivalent required.
  • Valid driver's license required.

Benefits

Roland Machinery Company offers a competitive compensation and benefits package, including:

  • Comprehensive PPO medical plan with prescription drug coverage and a non-tobacco premium discount
  • Flexible Spending Account (FSA)
  • Dental and Vision insurance
  • 401(k) retirement plan with up to a 4% company match, plus a discretionary annual 2% profit-sharing contribution
  • Paid Time Off (PTO)
  • Eight paid holidays annually
  • Company-paid life insurance

Roland Machinery Company is proud to be an Equal Opportunity Employer (EOE). Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws, including Title 44, Illinois Administrative Code, Subpart C, Section 750.150.

Related keywords

Heavy EquipmentDiesel TechnologyHydraulic SchematicsInventory InvestmentGross MarginOperating ExpensesWarranty ClaimsStandard Operating ProceduresCapital ExpendituresConstruction EquipmentAgricultural EquipmentIndustrial ServiceEquipment DiagnosticsField Technician ManagementPPO Medical Plan401k

About Roland Machinery Co

LinkedInVisit site

Reliable Equipment - Responsive Service

Industry
Construction
Company size
201-500 employees
Founded
1958
Headquarters
Springfield, Illinois
LinkedIn followers
5,297

For 60 years, heavy equipment customers have trusted ROLAND MACHINERY COMPANY to provide them with the machines, support, and service they need to achieve their goals. Big or small, around the corner or around the country, our customers choose us because they know we will do everything we can to make them more successful. It's the foundation of everything we do. We invite you to browse our site, and see all that we have to offer. From the hard-working machines by top-line manufacturers, to the full line of attachments and accessories, to the extensive parts inventory and outstanding service and support, discover what sets Roland Machinery apart from the competition.

Offices: 816 N Dirksen Pkwy, Springfield, Illinois 62702, US · 220 East Frontage Road, Bolingbrook, Illinois 60440, US · 3275 French Road, De Pere, Wisconsin 55115, US · 4670 Crossroads Industrial Dr, Bridgeton, Missouri 63044, US · 1505 Donna Dr, Carterville, Illinois 62918, US

Real EstateManufacturing
View all jobs at Roland Machinery Co

About Roland Machinery Co

LinkedInVisit site

Reliable Equipment - Responsive Service

Industry
Construction
Company size
201-500 employees
Founded
1958
Headquarters
Springfield, Illinois
LinkedIn followers
5,297

For 60 years, heavy equipment customers have trusted ROLAND MACHINERY COMPANY to provide them with the machines, support, and service they need to achieve their goals. Big or small, around the corner or around the country, our customers choose us because they know we will do everything we can to make them more successful. It's the foundation of everything we do. We invite you to browse our site, and see all that we have to offer. From the hard-working machines by top-line manufacturers, to the full line of attachments and accessories, to the extensive parts inventory and outstanding service and support, discover what sets Roland Machinery apart from the competition.

Offices: 816 N Dirksen Pkwy, Springfield, Illinois 62702, US · 220 East Frontage Road, Bolingbrook, Illinois 60440, US · 3275 French Road, De Pere, Wisconsin 55115, US · 4670 Crossroads Industrial Dr, Bridgeton, Missouri 63044, US · 1505 Donna Dr, Carterville, Illinois 62918, US

Real EstateManufacturing
View all jobs at Roland Machinery Co

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