Mitarbeiter/in Treueprogramm (Loyalty Program Agent)
Palma, Balearic Islands, Spain · On-site
Entry level
🎯 RIU HOTELS, eine Hotelkette, die sich für Chancengleichheit auf dem Arbeitsmarkt einsetzt und mit mehr als 100 Hotels in 20 Ländern zu den Marktführern gehört, sucht eine/n Mitarbeiter/in für das Treueprogramm, um das…
Skills: Customer Support, German Language, English Language, Dutch Language, Spanish Language
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Full-time
Positive working environment, Permanent employment contract, Free meals in the employee restaurant
Posted 35d ago
~40 hrs/week
German
Responsibilities
Provide support to loyalty program members via email and phone while managing the points system and benefits. Coordinate with hotels and receptions to resolve incidents and maintain a high-quality member database.
Requirements
Candidates must be native German speakers with a proactive approach and excellent communication skills. Proficiency in English, Dutch, or Spanish is considered a significant advantage.
Full job description
🎯 RIU HOTELS, eine Hotelkette, die sich für Chancengleichheit auf dem Arbeitsmarkt einsetzt und mit mehr als 100 Hotels in 20 Ländern zu den Marktführern gehört, sucht eine/n Mitarbeiter/in für das Treueprogramm, um das Team in der Hauptverwaltung in Playa de Palma zu verstärken.
🌟 Sie werden Teil der RIU Class Abteilung, dem Treueprogramm von Riu Hotels & Resorts, das treue Gäste mit exklusiven Vorteilen belohnt. Sie unterstützen Mitglieder auf Deutsch, Englisch, Niederländisch und Spanisch, verwalten das Punktesystem und die Vorteile und beantworten Anfragen zu unseren Hotels weltweit – in einem herzlichen und dynamischen Umfeld mit täglichen Herausforderungen und kontinuierlichen Lernmöglichkeiten.
📌Ihre Aufgaben: • Betreuung der Programmmitglieder per E-Mail und Telefon • Kommunikation mit Hotels, Rezeptionen usw. • Bearbeitung von Vorfällen und Anfragen • Pflege einer qualitativ hochwertigen Datenbank
📝 Ihr Profil: • Proaktive und sorgfältige Arbeitsweise • Ausgezeichnete Kommunikationsfähigkeiten • Teamfähigkeit • Muttersprache Deutsch • Weitere Sprachkenntnisse (Englisch, Niederländisch …) sind von großem Vorteil
🔑 Wir bieten: • Vollzeitstelle vor Ort, Montag bis Freitag von 9:00 bis 18:00 Uhr, mit der Möglichkeit eines flexiblen Arbeitszeitmodells (Montag bis Donnerstag bis 18:00 Uhr, Freitag bis 14:00 Uhr) • Positives Arbeitsumfeld • Unbefristeter Arbeitsvertrag • Kostenlose Mahlzeiten im Mitarbeiterrestaurant • Anzahl der verfügbaren Stellen: 1
RIU Hotels & Resorts was founded in Mallorca, Spain, in 1953 as a small summer business for the
Riu family, and is currently owned and run by the third generation of the family. The company’s
business is focused on the holiday hotel sector and nearly 70% of its establishments offer the
renowned ‘All Inclusive by RIU’ service.
With the opening of its first city hotel in 2010, RIU extended its range of products with its own
line of city hotels called Riu Plaza. RIU Hotels & Resorts has over 100 hotels in 16 countries, and
employs over 27,107 people. Last year its hotels welcomed a total of 3.5 million guests.
RIU is characterised by its firm commitment to quality, by offering its guests carefully-designed
facilities in the very best beach destinations, varied and attentively-prepared cuisine, and a
highly personal service that is second to none. RIU’s staff are what distinguishes it from its
competitors. They are the hotel chain’s most valuable asset and their greatest source of pride.
Offices: C/Llaüt, s/n, RIU Centre, Palma, Illes Balears 07610, ES
RIU Hotels & Resorts was founded in Mallorca, Spain, in 1953 as a small summer business for the
Riu family, and is currently owned and run by the third generation of the family. The company’s
business is focused on the holiday hotel sector and nearly 70% of its establishments offer the
renowned ‘All Inclusive by RIU’ service.
With the opening of its first city hotel in 2010, RIU extended its range of products with its own
line of city hotels called Riu Plaza. RIU Hotels & Resorts has over 100 hotels in 16 countries, and
employs over 27,107 people. Last year its hotels welcomed a total of 3.5 million guests.
RIU is characterised by its firm commitment to quality, by offering its guests carefully-designed
facilities in the very best beach destinations, varied and attentively-prepared cuisine, and a
highly personal service that is second to none. RIU’s staff are what distinguishes it from its
competitors. They are the hotel chain’s most valuable asset and their greatest source of pride.
Offices: C/Llaüt, s/n, RIU Centre, Palma, Illes Balears 07610, ES