Paso Robles, California, United States · On-site
$18/hr–$20/hr
Join Our Passionate Team at Ridge Vineyards: Crafting Exceptional Wines, Connecting with Nature. Explore Opportunities Across Roles and Embrace Our Commitment to Excellence and Sustainability. OBJECTIVE: To provide excep…
Skills: Customer Service, Wine Sales, Hospitality, Point-of-Sale Systems, CRM
Montebello, California, United States · On-site
$70k–$80k/yr
Join Our Passionate Team at Ridge Vineyards: Crafting Exceptional Wines, Connecting with Nature. Explore Opportunities Across Roles and Embrace Our Commitment to Excellence and Sustainability. OBJECTIVE: To provide an ex…
Skills: Wine Knowledge, Guest Service, Event Planning, Sales, CRM
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Provide exceptional guest service and wine education while managing daily tasting room operations and sales. Maintain inventory, handle transactions, and ensure the tasting room environment meets high hospitality standards.
An undergraduate degree is preferred, along with prior experience in wine service or luxury hospitality. Candidates must be able to lift 40 lbs and obtain a Responsible Serving Certification within two weeks of hire.
Join Our Passionate Team at Ridge Vineyards: Crafting Exceptional Wines, Connecting with Nature.
OBJECTIVE: To provide exceptional guest service experience to consumers, wine club members, and members of the trade visiting our Paso Robles Tasting Room. The Retail Sales & Hospitality Associate plays a key role in delivering Ridge’s elevated hospitality standards while effectively conducting the sale of wine, wine club memberships, and non-wine merchandise. This individual must be self-motivated, articulate, and service-oriented, and be available to work weekends, holidays and weekdays as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Provide guests with a memorable and unique experience through:
•Daily Operations
Thorough understanding and ability to operate direct Point-of-Sale/CRM systems (Commerce7/Salesforce) including; ringing sales transactions, researching guest purchase and wine club history, etc.
Provide adequate set up and breakdown of Tasting Room and Private Tasting Areas
Stocking of wines, non-wine merchandise and various marketing materials
Breaking down and recycling all necessary elements including cardboard & glass
Maintaining wine for tasting through bottle opening, sensory analysis and decantation
Packaging wine for guests, including transporting wines to guests’ automobiles
Answering phones when necessary, re-directing incoming calls to the appropriate parties
Providing accurate and timely execution of shipping orders
Continuously monitoring and maintaining the condition and appearance of the tasting room and surrounding ground
Maintaining accurate inventory of wine and non-wine products through precise transactional processing of sales, returns and mark outs.
Providing end-of-day tasting room breakdown including; washing all dishes, putting away all marketing materials, cleaning of tasting bar, office and surrounding retail areas.
•Ongoing Weekly & Monthly Duties
Undergraduate college degree preferred
Prior experience in a wine service environment preferred.
Prior experience in the luxury hospitality industry with emphasis on outstanding guest service preferred
Exceptional communication skills, both written and oral
Excellent organizational skills
Collaborative/team operational skills
Ability to make empowered decisions that positively affect the customer’s experience
Computer proficiency: Word, Excel, Outlook, Commerce7, SalesForce, Tock, etc.
Excellent attention to detail
Ability to work at special events on multiple weekend days and evenings periodically throughout the year
Ability to regularly lift 40 lbs.
Ability to accept and maintain all discipline and behavior standards unique to the alcoholic beverage industry.
Ability to work indoors and outdoors, in varying weather environments, on potentially uneven ground of varying material.
This position requires obtaining ABC-approved Responsible Serving Certification within 2 weeks of hire date. Ridge will compensate staff for online training, up to 5 hours. Additional program details will be provided on first day of employment.
Hourly rate: $ 18-20 - depending on experience
Exceptional single-vineyard wines since 1962
For the past 50 years, Ridge has championed a pre-industrial approach to single-vineyard winemaking, searching California for those rare vineyards where climate, soil, and varietal are ideally matched. Zinfandel and Cabernet Sauvignon account for most of the production; syrah, grenache, and carignane constitute the balance. Known primarily for its red wines, Ridge has also made limited amounts of chardonnay since 1962.
Offices: 17100 Montebello Road, Cupertino, CA 95014, US · 650 Lytton Springs Road, Healdsburg, CA 95448, US
Exceptional single-vineyard wines since 1962
For the past 50 years, Ridge has championed a pre-industrial approach to single-vineyard winemaking, searching California for those rare vineyards where climate, soil, and varietal are ideally matched. Zinfandel and Cabernet Sauvignon account for most of the production; syrah, grenache, and carignane constitute the balance. Known primarily for its red wines, Ridge has also made limited amounts of chardonnay since 1962.
Offices: 17100 Montebello Road, Cupertino, CA 95014, US · 650 Lytton Springs Road, Healdsburg, CA 95448, US
