Amsterdam, North Holland, Netherlands · Hybrid
Note: this role is only available for people living in Amsterdam. In a nutshell. As a Support 2nd Line Agent, you'll handle the support cases that require extra attention. From financial questions to unusual user situati…
Skills: Customer Support, Problem Solving, Decision Making, Mentoring, Process Improvement
Breda, North Brabant, Netherlands · On-site
$3k–$5k/mo
In a nutshell. At Check, we believe cities become better places to live when people swap privately-owned stuff for smart, shared mobility. Our purple-and-white mopeds and bikes are a staple of the streetscape. But behind…
Skills: Team Leadership, Operations Management, Logistics, Process Optimization, Data Analysis
Amsterdam, North Holland, Netherlands · On-site
$5k–$6k/mo
In a nutshell. As our Security Engineer, you make sure our platform, infrastructure and data stay secure as we grow. You identify vulnerabilities before they become problems, and you build the processes and safeguards th…
Skills: Kubernetes Security, Cloud Infrastructure Security, Python, TypeScript, CI/CD
Amsterdam, North Holland, Netherlands · On-site
$3k–$5k/mo
In a nutshell. As our Location Manager, you manage all shared car locations across the country. You set up new locations, handle planned and ad-hoc relocations, manage parking permits end to end, and keep our internal to…
Skills: Operations, Logistics, Urban planning, Project management, Stakeholder management
Amsterdam, North Holland, Netherlands · On-site
$3k–$5k/mo
In a nutshell. Check's car fleet is growing fast and the ambition is clear: scale size x15. As our Fleet Manager Cars, you keep an overview of the condition of our car fleet and make sure cars are always available and in…
Skills: Fleet Management, Maintenance Tracking, Vendor Management, Prioritization, Multitasking
Amsterdam, North Holland, Netherlands · On-site
$3k–$5k/mo
In a nutshell. Check's car fleet is growing fast and the ambition is clear: scale size x15. As our Fleet Manager Cars, you keep an overview of the condition of our car fleet and make sure cars are always available and in…
Skills: Fleet Management, Maintenance Tracking, Vendor Management, Prioritization, Process Improvement
Amsterdam, North Holland, Netherlands · On-site
$3k–$3k/mo
In a nutshell. As our Working Student Claims, you'll be responsible for the end-to-end management of vehicle damage cases and insurance claims. You will work closely with our Operations, Support and Finance team, as well…
Skills: Claims Management, Damage Assessment, Stakeholder Management, Process Improvement, Data Analysis
Amsterdam, North Holland, Netherlands · Hybrid
$15/hr–$17/hr
Note: this role is only available for people living in Amsterdam. In a nutshell. As a Support Agent, you'll help our users get where they need to go. Whether it's a question about a ride, a technical issue or an unexpect…
Skills: Customer Support, Problem Solving, Communication, Chat Support, Email Support
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You will handle complex support cases requiring specialist knowledge and act as the primary point of contact for support agents during your shift. Additionally, you will identify process improvements and share expertise to help the team maintain efficiency and consistency.
The role requires a candidate living in Amsterdam with a minimum education level of HBO (Applied Sciences). Proficiency in Dutch is also required for this position.
Note: this role is only available for people living in Amsterdam.
As a Support 2nd Line Agent, you'll handle the support cases that require extra attention. From financial questions to unusual user situations, you'll make well-considered decisions that help both our users and the Support team.
Working closely with Support Agents, the Support Manager and other departments, you'll be the go-to person for complex questions during your shift. You'll not only solve difficult cases yourself, but also help your colleagues grow by sharing knowledge and providing guidance when needed.
As Check continues to grow, so does the complexity of the situations we handle. That's why we're expanding our 2nd Line team with people who enjoy solving problems, taking ownership and continuously improving the way we work.
Your primary responsibility is handling complex support cases that require specialist knowledge and careful decision-making.
You'll also be the first point of contact for Support Agents during your shift. Whether someone needs advice on an unusual situation or guidance on a difficult decision, you're there to help.
Beyond solving tickets, you'll identify process improvements, share your expertise and help the team become more efficient and consistent in the way we support our users.
Jouw makkelijkste weg door de stad #ridecheck
Bij Check willen we dat iedereen in de stad binnen 15 minuten op de plek van bestemming kan komen. Check is jouw makkelijkste weg door de stad.
Offices: Amsterdam, NL
Jouw makkelijkste weg door de stad #ridecheck
Bij Check willen we dat iedereen in de stad binnen 15 minuten op de plek van bestemming kan komen. Check is jouw makkelijkste weg door de stad.
Offices: Amsterdam, NL
