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What this job can offer you

• A senior IC role with real strategic influence — you'll work directly with the Senior Manager to shape how the Deal Desk operates and evolves
• The opportunity to lead cross-functional initiatives and drive meaningful process improvements across the Sales organization
• A clear path towards people management as the team matures
• A truly async, flexible work environment where ownership and proactivity are valued over process for its own sake

What you bring

• 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function in an Enterprise SaaS/B2B company required; previous Lead or Supervisor experience is a plus
• A proven deal desk operator with a track record of handling complex, high-stakes situations across deal structure, pricing, and contract exceptions
• Strong understanding of Quote-to-Cash processes, revenue recognition principles, and order management
• Deep hands-on knowledge of Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization
• Natural relationship builder with the ability to engage, influence, and collaborate effectively with senior stakeholders across Go-to-Market, Legal, and Finance
• Data-driven and analytically sharp — you turn deal trends and operational signals into clear recommendations, not just observations
• Excellent communicator with outstanding written and spoken English
• Calm under pressure with strong prioritization instincts, able to keep the team unblocked during high-volume periods without dropping quality
• Self-starter who thrives in a fast-paced, fully remote, and globally distributed environment
• Demonstrates strong automation and AI capabilities
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities

• Act as the team's operational leader and the Senior Manager's closest extension — the go-to for escalations, the standard-setter for quality, and the primary mentor for Associates and Specialists
• Represent the Senior Manager in cross-functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers
• Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions
• Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment
• Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time-sensitive cases as needed
• Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalate
• Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non-standard situations independently
• Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask
• Build and scale automated workflows that reduce manual effort and allow the team to focus on higher-value work
• Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations and feeding directly into the Senior Manager's planning and prioritisation
• Act as the Senior Manager's operational extension — driving the Deal Desk improvement roadmap across processes, tooling, automation, and policy, and leading initiatives through to execution
• Support month-end and quarter-end close operations to ensure smooth and accurate deal execution

Practicals

• You'll report to: Senior Manager, Deal Commercial Strategy & Operations
• Team: Revenue Operations — Sales Operations
• Location: For this position we welcome everyone to apply, but we will prioritise applications from EMEA and AMER as we encourage our teams to diversify
• Start date: As soon as possible

Application process

Roughly 6 hours across 3 weeks

1. Interview with recruiter - 30 min
2. Interview with Senior Manager, Deal Commercial Strategy and Operations - 45 min
3. Interview with a cross-functional partner - 30 min
4. (async) Deal Desk case study
5. Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations - 45 min
6. Bar raiser interview - 30 min
7. Prior employment verification check

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