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Full-time
bachelor degree
Posted 4d ago
~40 hrs/week
Responsibilities
The Inside Sales Account Manager is responsible for managing an existing book of business to retain customers through annual renewals. They will also actively hunt for upsell opportunities and identify customer pain points to drive value-led proposals.
Requirements
Candidates must hold a bachelor's degree or have completed at least two years of college. At least two years of experience in inside sales or account management within a B2B environment is required.
Full job description
Summary:
The Inside Sales Account manager will be responsible in managing the accounts assigned to him/her under the Book of Business and 1) retain the customer base by renewing their annual subscription aligned with business strategies and to 2) to grow the existing customer portfolio by actively hunting opportunities within the existing customer base and identifying sales opportunities and increasing ICIS value.
We are looking for Inside Sales Account Managers in Manila, Philippines who can demonstrate the ability to take the initiative to support customers and assist them to maximize value in relationships and services to achieve their business goals. We’re looking for a passionate individual who will join a growing team to deliver our vision to shape the world by connecting markets to optimize global resources.
At ICIS, we are a team that thrives on innovation and collaboration in a diverse and inclusive culture. We take pride in finding the best people. This is not just about a proven track-record, but about who you are and how you work. How we do things is just as important as what we do. We search for the behaviors that will make the difference in our team. It starts with drive and the desire to achieve, succeed and grow. Really caring and ensuring delivery and getting things done. Taking ownership and thriving with empowerment. Not afraid to take calculated risks and fail. We put the customer first and have a thirst for learning. If this is you, then get in touch.
Accountabilities:
Manage an existing book of business (i.e. in charge of renewing customers with existing contracts)
Meet Sales Team Objectives including but not limited to the following:
Retention activities through working in advance
Generate Upsell opportunities and convert forecasted pipeline to sales
Engage with customers to verify user experience and identify pain points
Drive conversations based on mutual understanding with customer needs and addressed with value-led proposals
Collaborate with cross functional partners to extend positive customer experience
Other duties maybe assigned
Qualifications:
Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used
Great listener, quick thinker, and the ability to work independently and as a team
Experience in a corporate / B2B sales environment preferred
Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively
Strong detail orientation with the ability to follow defined processes
Strong time management skills
Enthusiastic and creative with the ability to inspire others and our customers.
Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.
Good knowledge of Microsoft Office
Experience in handling CRM tool is a plus
English essential and additional languages preferred (Mandarin, Korean, Japanese)
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Additional Requirements for Internal Candidates:
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 month
Must have a Successful or above rating in the last Enabling Performance cycle







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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.
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Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Offices: 1-3 Strand, London, UK WC2N 5JR, GB · 230 Park Ave, New York, New York 10169, US · Radarweg 29, Amsterdam, North Holland 1043 NX, NL
ScientificTechnical & MedicalRisk & Business AnalyticsLegalExhibitionsand Information TechnologyBusiness Information SystemsInformation TechnologyFinanceConsulting
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.
____
Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Offices: 1-3 Strand, London, UK WC2N 5JR, GB · 230 Park Ave, New York, New York 10169, US · Radarweg 29, Amsterdam, North Holland 1043 NX, NL
ScientificTechnical & MedicalRisk & Business AnalyticsLegalExhibitionsand Information TechnologyBusiness Information SystemsInformation TechnologyFinanceConsulting