Manila, Metro Manila, Philippines · On-site
Job Summary The CDM Analyst is an expert on Customer Data Management, as she/he will be supporting various Reed Exhibitions’ marketing & analytics activities. The successful candidate will be expected to directly liaise …
Skills: Data Management, Salesforce, Microsoft Excel, GDPR, Data Governance
Dayton, Ohio, United States · Hybrid
$62k–$104k/yr
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Skills: Legal Research, Consultative Selling, Customer Training, Presentation Skills, Relationship Management
East Devon, England, United Kingdom · Remote OK
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Beijing, Beijing, China · On-site
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Manila, Metro Manila, Philippines · On-site
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East Devon, England, United Kingdom · On-site
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East Devon, England, United Kingdom · Remote OK
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Singapore · On-site
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Skills: Customer Journey Mapping, Data Analysis, Stakeholder Management, Customer Engagement, Training Development
Paris, Ile-de-France, France · Hybrid
$14k–$23k/yr
Job Description RX France est créateur de places de rencontres à forte valeur ajoutée, leaders sur une quinzaine de marchés différents. Parmi les salons emblématiques de RX France et incontournables sur le plan national …
Skills: Financial Consolidation, Financial Reporting, Budgeting, Financial Analysis, SOX Compliance
Amsterdam, North Holland, Netherlands · Hybrid
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Strategisch Accountmanager Data, AI & Insights - LexisNexis Ben jij commercieel sterk, technologisch scherp en in staat om complexe salestrajecten op strategisch niveau te managen? Wil je werken op het snijvlak van data,…
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East Devon, England, United Kingdom · On-site
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Raleigh, North Carolina, United States · On-site
$95k–$159k/yr
Are you passionate about building scalable AI infrastructure and shaping governance for cutting-edge GenAI solutions? Do you enjoy collaborating across teams while mentoring others and translating complex requirements in…
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Gurgaon, Haryana, India · Hybrid
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Manila, Metro Manila, Philippines · On-site
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Paris, Ile-de-France, France · Hybrid
$14k–$23k/yr
Job Description RX France est créateur de places de rencontres à forte valeur ajoutée, leaders sur une quinzaine de marchés différents. Parmi les salons emblématiques de RX France et incontournables sur le plan national …
Skills: Financial Consolidation, Financial Reporting, Budgeting, Financial Analysis, SOX Compliance
Toronto, Ontario, Canada · Hybrid
$81k–$196k/yr
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Skills: Account Management, Strategic Planning, Client Relationship Management, Consultative Selling, Generative AI
Alpharetta, Georgia, United States · On-site
$45k–$74k/yr
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Raleigh, North Carolina, United States · On-site
$157k–$291k/yr
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Skills: E-commerce Strategy, Digital Leadership, Software Development Life Cycle, Cloud Architecture, DevSecOps
London, England, United Kingdom · Hybrid
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Skills: Sales Leadership, Strategic Relationship Management, Revenue Growth, Team Development, Client Engagement
London, England, United Kingdom · Hybrid
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Skills: Sales Leadership, Revenue Growth, Stakeholder Management, Team Development, Strategic Negotiation
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The role focuses on managing customer data flows, ensuring global data privacy compliance, and executing data extractions for marketing campaigns. It involves collaborating with stakeholders to optimize data structures and personalize customer experiences.
Requires a bachelor's degree and at least 3 years of relevant experience in data management and stakeholder engagement. Proficiency in Salesforce, MS Excel, and knowledge of global data privacy laws like GDPR are essential.
Job Summary
The CDM Analyst is an expert on Customer Data Management, as she/he will be supporting various Reed Exhibitions’ marketing & analytics activities. The successful candidate will be expected to directly liaise with several key stakeholders and global data privacy experts to understand the overall customer data structure and needs of the business unit. This role will also be responsible in ensuring ease of use of data by establishing processes for data management activities. This will also be key in assisting teams leverage a wealth of customer data in personalizing customer experiences according to varying show, business or campaign objectives.
Accountabilities
CDM Analyst support will cover three MAIN responsibilities but not limited to:
Data Process Management
Work with various RX BUs and teams (marketing, data, or show teams, among others) handling customer data to develop and establish an efficient and compliant flow of data and data usage from onshore or from varying CRM and registration systems to the campaigns and projects
Provide solutions to simplify current complex processes and roadblocks between BU and Manila and within local marketing groups, as needed
Deliver any needed enhancements to data extraction and reporting Salesforce, registration platforms or other similar CRM systems as needed and allowed
Data Governance
Adherence to various global data privacy laws and standards to ensure data integrity at all times
Develop local policies in adherence to regional/BU policies
Data maintenance: flag inaccuracies on customer information for NRGDM teams to possibly work on
Conduct studies and explore Do Not Call Register and Do Not Mail lists to invest on
Initiate and present reports to summarize activities on data analysis
Marketing Data List Extractions & Segmentation
Assess data requirements to develop and manage accurate lists for marketing campaigns, customer insights and other marketing-related functions; includes list checking and matching, and privacy checks
Handle imports and exports of data from Salesforce and show registration system to campaign platforms (Eloqua, Verint, etc)
Design reports and queries for campaign marketing channels
Refreshing lists for campaign activity as and when required
Demonstrate actions to validate data, reduce data duplications and manually delete or merge duplicated records as appropriate
Work with data teams, analysts and/or show teams in identifying segmentation opportunities (i.e. via personas, behaviors, etc.)
Work closely with the marketing and analytics teams to ascertain areas of priority for the business in terms of where deeper market penetration is needed
Provide a feedback loop to stakeholders so that data quality is maintained and improved as required. Work with stakeholders for resolutions on any concerns raised
Align yourself to the business priorities as and when they change
Hard / Technical / Soft Skills / Complementary Skills
Intermediate skills on MS Office, Expert with Microsoft Excel
Experience in data management and processes in Salesforce and Oracle Business Intelligence or similar tools
Understanding of data gathering, inspecting, cleansing, transforming, and modeling/diagramming techniques
General knowledge on GDPR and other data privacy laws globally
Keen attention to detail
Strong analytical capabilities
Excellent presentation skills
Proven stakeholder management
Excellent communication skills
Proven time and project management skills
Impeccable work ethics
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Other Qualifications/Requirements:
Bachelor's degree holder
At least 3 years of relevant experience
Experience dealing with various stakeholders in a global perspective
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America. ____ Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Offices: 1-3 Strand, London, UK WC2N 5JR, GB · 230 Park Ave, New York, New York 10169, US · Radarweg 29, Amsterdam, North Holland 1043 NX, NL
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America. ____ Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Offices: 1-3 Strand, London, UK WC2N 5JR, GB · 230 Park Ave, New York, New York 10169, US · Radarweg 29, Amsterdam, North Holland 1043 NX, NL
