Dubai, Dubai, United Arab Emirates · On-site
Company Description Founded in 2007, Reload Logistics began as an independent logistics provider with a bold vision: to simplify and connect Africa’s complex supply chains. Over the years, we have expanded rapidly across…
Skills: Document Control, Logistics Operations, KPI Monitoring, Salesforce, MS Office
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves monitoring dispatch documentation against KPI timelines and ensuring the timely upload of delivery documents into internal systems. It also requires liaising with ground teams and transporters to resolve documentation delays and providing weekly exception analysis.
Candidates must hold a Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field. A minimum of 2 to 4 years of experience in logistics documentation or operations support is required.
Founded in 2007, Reload Logistics began as an independent logistics provider with a bold vision: to simplify and connect Africa’s complex supply chains. Over the years, we have expanded rapidly across Southern Africa and the Middle East, building a strong presence in over 13 countries.
Headquartered in Dubai, with deep operational roots in key African trade corridors, we have grown into a trusted partner for international freight forwarding, cross-border transportation, warehousing, project cargo, and customs clearance solutions. From managing over 800,000 sqm of warehousing space to operating a fleet of 1,000+ trucks and 200 rail wagons, Reload continues to invest in infrastructure and innovation.
Today, Reload Logistics is a reliable and forward-thinking logistics leader, empowering trade and connectivity across Africa and beyond.
Role Overview
We're looking for a Document Control Expeditor who is responsible for monitoring dispatch documentation and ensuring all delivery records are received, verified, and uploaded within agreed KPI timelines. The individual will work closely with operations teams, transporters, loading sites, and management to drive compliance, support issue resolution, and improve overall operational performance through proactive monitoring and exception management.
Key Responsibilities
Monitor dispatch documentation against KPI timelines (Within KPI, Exception, Major Exception).
Acquire, verify, and upload delivery documents into our internal system within the
stipulated time frame.
Identify and escalate delayed cases as per the SOP (24 hrs 72 hrs Major Exception).
Liaise with loading sites, ground teams, transporters, and third party facilities to obtain pending documentation.
Maintain exception tracking logs and ensure corrective actions are implemented.
Support Controllers and Operations Managers during major exceptions.
Provide weekly exception analysis and highlight chronic non compliant loading points.
Ensure client communication is clear, professional, and only triggered after internal escalation is exhausted.
Work with management on accountability measures (performance issues, repeat delays).
Role Requirements
Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related field.
2 4 years of experience in logistics documentation or operations support.
Familiarity with customs procedures and transport documentation preferred.
Proficiency in MS Office ( Word) and Salesforce (or similar data entry/reporting
tools).
Your Trusted Logistics Specialists for Africa and Beyond.
Launched in 2007, Reload Logistics is an independent, asset-based logistics company backed by a multi-disciplinary team of more than 2,000 people. Our company facilitates and fosters trade across the entire Southern African region by offering dedicated transport solutions, customs clearing, warehousing, freight forwarding and project cargo services. We aim to expand within the region by offering added-value services, innovative solutions and a personalised approach – to keep you, our customer, at the centre of all that we do. While looking towards sustained business expansion, we take pride in building lasting relationships with our clientele and in continuously improving our services. Hard-earned experience, associations with trusted players in the field and strategic partnerships in the region form the cornerstone of Reload Logistics’ competitive advantage. INTERNATIONAL LOCATIONS: South Africa Mozambique Tanzania Zambia Namibia Botswana Zimbabwe Malawi Dubai Angola
Offices: Dubai, AE · border, Kasumbalesa, Copperbelt, ZM · border, Chirundu, ZM · border, Livingstone, ZM
Your Trusted Logistics Specialists for Africa and Beyond.
Launched in 2007, Reload Logistics is an independent, asset-based logistics company backed by a multi-disciplinary team of more than 2,000 people. Our company facilitates and fosters trade across the entire Southern African region by offering dedicated transport solutions, customs clearing, warehousing, freight forwarding and project cargo services. We aim to expand within the region by offering added-value services, innovative solutions and a personalised approach – to keep you, our customer, at the centre of all that we do. While looking towards sustained business expansion, we take pride in building lasting relationships with our clientele and in continuously improving our services. Hard-earned experience, associations with trusted players in the field and strategic partnerships in the region form the cornerstone of Reload Logistics’ competitive advantage. INTERNATIONAL LOCATIONS: South Africa Mozambique Tanzania Zambia Namibia Botswana Zimbabwe Malawi Dubai Angola
Offices: Dubai, AE · border, Kasumbalesa, Copperbelt, ZM · border, Chirundu, ZM · border, Livingstone, ZM
