As a Home Service Technician Trainee, you will make service calls to customer homes and provide them with expert troubleshooting and repair service to a variety of equipment, particularly their heating systems. As you wi…
Skills: Troubleshooting, HVAC Repair, Residential AC Equipment, Heating Systems, Customer Service
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Full-time
professional certificate
Posted 4d ago
~40 hrs/week
Responsibilities
The technician will provide troubleshooting and repair services for residential heating and cooling equipment while serving as the primary brand advocate for customers. Key duties include performing efficiency tests, managing daily paperwork, and identifying revenue-generating opportunities during service calls.
Requirements
Candidates must have prior experience servicing residential AC and heating equipment and possess a valid driver's license. The role requires a commitment to professional growth, strong communication skills, and a detail-oriented approach to customer service.
Full job description
As a Home Service Technician Trainee, you will make service calls to customer homes and provide them with expert troubleshooting and repair service to a variety of equipment, particularly their heating systems. As you will be the main point of contact between the company and our customers, you will also maintain a professional and friendly image and serve as an advocate for the company and our brand.
Your specific duties in this role will include:
Assessing customers' equipment and service needs
Troubleshooting and repairing residential AC equipment, heating, and other equipment
Identifying revenue-generating opportunities, making recommendations to customers, and closing any sales that can be immediately performed
Performing efficiency tests on all combustion related installations
Preparing accurate daily paperwork
Communicating with Dispatcher and Service departments
Utilizing all applicable safety equipment and personal protective equipment (PPE)
Maintaining a clean and neat service van and properly accounting for assigned tools and parts inventory
Requirements:
As a Home Service Technician, you will combine technical expertise with a personable, approachable, and helpful personality. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication and interpersonal skills as well as a commitment to providing the best and most responsive customer service.
Specific qualifications for the role include:
Prior experience servicing residential Air Conditioning and Heating equipment
Valid driver's license and ability to meet the company's motor vehicle policy
Willingness to expand your technical and repair knowledge
Willingness to obtain new licenses and commitment to professional growth
Ability to support our company brand as an advocate
Professional licenses, a plus
We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace
Region Energy is the name that customers have trusted for over 60 years to provide heating oil, propane, AC, and other home services that are all designed to help them stay comfortable and save on energy costs. Total customer service, total comfort and total peace of mind is our goal. You can count on our team of home service experts to always be there for you with services that are all designed with you in mind, 24/7, whatever the weather- all year! Region Energy covers communities throughout northern NJ. Specialties include full-service heating oil, propane and air conditioning, 24/7 local customer service and support, heating oil, propane and air conditioning equipment sales, service and service plans, heating oil pricing and SmartPay budget plans, generators, indoor air quality, plumbing, chimney and commercial services.
New Jersey Locations:
1. Dover, NJ: 15 Richboynton Road, Dover, NJ 07801
2. Franklin, NJ: 460 Rt. 23, Franklin, NJ 07416
3. Hackettstown, NJ: 8 Russling Road, Hackettstown, NJ 07840
Region Energy is the name that customers have trusted for over 60 years to provide heating oil, propane, AC, and other home services that are all designed to help them stay comfortable and save on energy costs. Total customer service, total comfort and total peace of mind is our goal. You can count on our team of home service experts to always be there for you with services that are all designed with you in mind, 24/7, whatever the weather- all year! Region Energy covers communities throughout northern NJ. Specialties include full-service heating oil, propane and air conditioning, 24/7 local customer service and support, heating oil, propane and air conditioning equipment sales, service and service plans, heating oil pricing and SmartPay budget plans, generators, indoor air quality, plumbing, chimney and commercial services.
New Jersey Locations:
1. Dover, NJ: 15 Richboynton Road, Dover, NJ 07801
2. Franklin, NJ: 460 Rt. 23, Franklin, NJ 07416
3. Hackettstown, NJ: 8 Russling Road, Hackettstown, NJ 07840