Jobs at Red Robin Events (Now Hiring) — 3 open

About the Role

The Senior Account Manager is responsible for maintaining and developing client relationships while managing large scale event logistics programs and multiple complex projects. They will oversee a team of Account Managers and Account Executives and work closely with the Account Director to ensure clients needs are not only met but exceeded, while taking a proactive approach to new projects.They will oversee projects that their teams are heading up and provide resources needed to service each event & project.

What You’ll Do

• Responsible for overall client satisfaction, quality of service, and on-time, on-budget completion of the agency’s services
• Oversee all aspects of the project's development from briefing through to execution
• Look beyond the day-to-day needs of a large account, ensure the use of effective processes across the term and long-term stability
• Demonstrate excellent time management and the ability to manage multiple complex projects     simultaneously and prioritize appropriately
• Build and maintain key relationships with client partners
• Partner with clients on project briefs to communicate project requirements internally across all relevant teams
• Create and update all project timelines, manage spreadsheets, creative folders and other shared documents across platforms that include Google and Microsoft Teams
• Collect and summarize client feedback, ensure it is reflected in revisions
• Manage all processes required to obtain a range of client approvals
• Work with an internal cross-functional team to ensure deliverables are produced on time, on budget, and to client’s specifications
• Maintain excellent written and verbal communication with all parties.
• Attend all meetings with client project leads and communicate deliverables and key dates to all teams
• Budget management - strong financial ability and understanding of budgeting is essential

What You’re Great At

• Excellent project and time management skills with the ability to work calmly and efficiently in a fast-paced environment
• Exceptional verbal and written communication skills, including strong presentation skills
• Comfortable working autonomously
• Demonstrated ability to make thoughtful decisions--whether it’s related to people management, client relationship, or internal process - with foresight and follow through
• Clear communicator to team and clients; a natural diplomat with the ability to gather information and stand firm in decisions while maintaining positive relationships
• Tech savvy with the ability to quickly understand platform tools and data concepts
• Confidence that fosters trust within the client
• An in-depth understanding of client management
• Effectively lead and develop an internal team
• Awareness of creative and production processes within an agency
• The ability to direct meetings and ensure all HoDs are clear on their contribution
• Reliable and self-motivated.
• High service orientation.
• A sunny disposition, and ability to crack a joke is always welcome! Particularly when under pressure!

What We’re Looking For

• Business degree or related qualification
• 5+ years of event management experience