Solutions Representative III - AI Revenue Management
Richardson, Texas, United States · Hybrid
$75k–$127k/yr
Mid level$105M raised
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Solution Account Manager III – Asset & Investment Management
Richardson, Texas, United States · Remote OK
$85k–$145k/yr
Mid level$105M raised
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Other
Posted 13d ago
Apply by Jul 30
~40 hrs/week
Responsibilities
The Implementation Consultant manages the onboarding process for new and existing customers, including data import, account setup, and training. They work cross-functionally to ensure customers successfully integrate the software into their business operations.
Requirements
Candidates must have at least 2 years of experience in software implementation and training. Strong communication skills, proficiency in Salesforce, and the ability to work a fixed night shift are required.
Full job description
Overview
Propertyware / Buildium is a property management software. We're passionate about helping hard-working entrepreneurs grow their property management businesses. We're collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Our determination to make our customers’ lives better and break records is contagious - you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here. In the Implementation Consultant role, you will be responsible for the onboarding experience for all Propertyware / Buildium’s newest and existing customers, assisting with data import and account setup, add-on services setup and training, and education on how to use the software to integrate Propertyware / Buildium’s into their business. You will work cross-functionally with Product, Marketing, Sales and Customer Care to help create a frictionless process for our customers, so that they can "graduate" from onboarding fully utilizing Propertyware / Buildium’s features and functionality to maximize their business' growth potential.
Responsibilities
Outreach to all new customers assigned, conducting kickoff calls and orientation to the onboarding program.
Create and execute a customized onboarding plan for customers, inclusive of setting accounting and go-live dates and an agreed upon “graduation” plan.
Assist with data import (automated or manual) and quality check customer’s data.
Set expectations for turnaround times and maintain light “project plan” for customer.
Setup and train on add-on services as applicable
Proactively provide additional training with new customers who are struggling or in danger of churning.
Maintain a current, in-depth knowledge of the functions and special features of Propertyware and be able to effectively transfer this knowledge to a wide range of users.
Build connection with clients to promote client engagement and avoid them from churning.
Continue to iterate on the program using your personality and voice to create a memorable onboarding experience.
Qualifications
With at least 2 years’ experience in Software Implementation and Training
High level of energy and enthusiasm, a desire to “wow” the customer and a passion for being part of a hard-working team
Comfortable on the phone with training session
Experience working well in a team environment.
Strong attention to detail and highly accountable
Demonstrated empathy with challenges our customers face.
Outstanding communication and interpersonal skills, verbal and written.
Ability to multi-task in a fast-paced environment, balancing quality, and progress.
Self-motivated, working independently, has good judgment and consistent follow-through.
Strong product knowledge and ability to stay on top of new product releases.
Basic understanding of Salesforce.
Must be willing to work in a fixed Night Shift schedule.
Must be willing flexible in terms of Work Arrangement (Work on Site, Work from Home or Hybrid Set Up)
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry. By using RealPage solutions for operational excellence in the front office and throughout property operations, many leading property owners, operators and investors gain transparency into asset performance with data insights, enhancing experiences with customized tools and improving efficiencies to generate incremental yield. In 2021, 2022, 2023 and 2024, RealPage was recognized as ENERGY STAR® Partner of the Year for Sustained Excellence from the Environmental Protection Agency (EPA) and the U.S. Department of Energy. In 2024, RealPage was recognized as one of America’s Best Employers by Forbes and America’s Best Employers for Women by Forbes and one of America’s Greatest Workplaces for Women by Newsweek. RealPage has been recognized as The TITAN Innovation Awards’ 2024 Gold Winner in the Innovation in Services and Solutions – Real Estate category for LOFT™.
Founded in 1998 and headquartered in Richardson, Texas, RealPage joined the ThomaBravo portfolio of market-leading enterprise software firms in 2021 to realize faster growth and innovation in serving more than 24 million rental units from offices in North America, Europe and Asia. RealPage has been certified as a Great Place to Work™ in India, the Philippines, the UK and the U.S.
Offices: 2201 Lakeside Blvd., Richardson, Texas 75082, US · 5th Floor, Building No. 20, Mindspace Cyberabad, Hyderabad, AP 500084, IN · 2201 Lakeside Blvd, Richardson, TX 75082, US
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry. By using RealPage solutions for operational excellence in the front office and throughout property operations, many leading property owners, operators and investors gain transparency into asset performance with data insights, enhancing experiences with customized tools and improving efficiencies to generate incremental yield. In 2021, 2022, 2023 and 2024, RealPage was recognized as ENERGY STAR® Partner of the Year for Sustained Excellence from the Environmental Protection Agency (EPA) and the U.S. Department of Energy. In 2024, RealPage was recognized as one of America’s Best Employers by Forbes and America’s Best Employers for Women by Forbes and one of America’s Greatest Workplaces for Women by Newsweek. RealPage has been recognized as The TITAN Innovation Awards’ 2024 Gold Winner in the Innovation in Services and Solutions – Real Estate category for LOFT™.
Founded in 1998 and headquartered in Richardson, Texas, RealPage joined the ThomaBravo portfolio of market-leading enterprise software firms in 2021 to realize faster growth and innovation in serving more than 24 million rental units from offices in North America, Europe and Asia. RealPage has been certified as a Great Place to Work™ in India, the Philippines, the UK and the U.S.
Offices: 2201 Lakeside Blvd., Richardson, Texas 75082, US · 5th Floor, Building No. 20, Mindspace Cyberabad, Hyderabad, AP 500084, IN · 2201 Lakeside Blvd, Richardson, TX 75082, US