Cebu City, Central Visayas, Philippines · Hybrid
Overview The Technical Coach II at RealPage, Inc. serves as a senior individual contributor responsible for mentoring and developing Technical Coached and Customer Support Specialist, ensuring they deliver exceptional te…
Skills: Technical Coaching, SaaS Troubleshooting, Python, SQL, AI Implementation
Cebu City, Central Visayas, Philippines · On-site
Overview The Senior Technical Coach leads technical enablement and performance coaching across both Technical Coaches or frontline Customer Support agents handling complex products (e.g., OneSite, Knock, Accounting). Thi…
Skills: Technical Coaching, Performance Coaching, SaaS Troubleshooting, Python, SQL
Richardson, Texas, United States · Remote OK
$56k–$96k/yr
Overview RealPage SmartBuilding provides various hardware-enabled SaaS solutions designed to enhance operational efficiency, reduce costs, and recover customer expenses. In this role, the service account engineer will co…
Skills: Submetering Technology, Customer Relationship Management, Operational Selling, Project Management, Technical Product Knowledge
Richardson, Texas, United States · Hybrid
$75k–$127k/yr
Overview The Solution Representative III is responsible for adding new customers as well as maintaining existing client account relationships. The Solution Representative will have assigned revenue goals and activity res…
Skills: Consultative Selling, Prospecting, Sales Funnel Management, ROI Analysis, C-Suite Presentation
Richardson, Texas, United States · Hybrid
$29/hr–$50/hr
Overview The Solutions Representative is responsible for adding new customers as well as maintaining existing client account relationships. The Solution Representative will have assigned revenue goals and activity respon…
Skills: New Business Development, Account Management, Consultative Selling, Sales Funnel Management, ROI Analysis
Richardson, Texas, United States · On-site
$78k–$132k/yr
Overview The Manager, Smart Devices & Sustainability Solutions leads a growing suite of services leveraging smart devices (e.g., IoT cameras, sensors, and metering technologies) to drive operational performance, reduce e…
Skills: Team Leadership, Sustainability Operations, Data Analysis, ESG Reporting, Stakeholder Engagement
Pasig, Metro Manila, Philippines · On-site
Overview The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoo…
Skills: Cloud Networking, Terraform, BGP, OSPF, F5
Cebu City, Central Visayas, Philippines · On-site
Overview he Mitigation Research Specialist is responsible for investigating and resolving utility billing issues to mitigate account disconnection. This role also involves conducting root cause analysis, engaging with ut…
Skills: Root Cause Analysis, Vendor Negotiation, Utility Billing, Cross-functional Communication, Data Analysis
Pasig, Metro Manila, Philippines · On-site
Overview OVERVIEW The Engagement Coordinator is a project manager responsible for overseeing the successful deployment of the RealPage platform on Add-on accounts for small‑scale customers, typically consisting of fewer …
Skills: Project Management, Customer Onboarding, Software Implementation, Time Management, Written Communication
Pasig, Metro Manila, Philippines · On-site
Overview The Implementation Analyst II plays a key role in configuring, auditing and deploying RealPage Front Office solutions, including leasing, CRM, and prospect management tools. This role supports client implementat…
Skills: System Configuration, Quality Auditing, Project Management, Data Conversion, HTML/CSS
Hyderabad, Telangana, India · On-site
Overview We are looking for an end-to-end Data Scientist to design, build, and maintain ML-powered systems that solve core data quality and classification problems across the business. You will own the full lifecycle — f…
Skills: Python, Pandas, NumPy, Scikit-learn, XGBoost
Hyderabad, Telangana, India · On-site
Overview The Functional Consultant – Record To Report will be responsible for implementing, configuring, and supporting Oracle Fusion Cloud Financials modules related to the R2R cycle. The role involves close collaborati…
Skills: Oracle Fusion Cloud Financials, Record To Report, General Ledger, Accounts Payable, Fixed Assets
Richardson, Texas, United States · Hybrid
Overview RealPage is at the forefront of the Generative AI revolution, dedicated to shaping the future of artificial intelligence within the Property Tech domain. Our Agentic AI team is focused on driving innovation by b…
Skills: Generative AI, LLMs, RAG, Multi-agent Systems, Python
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The Technical Coach II mentors and develops support specialists to improve technical troubleshooting, first-call resolution, and customer satisfaction. They also drive the adoption of AI-enabled support solutions and create technical learning paths to reduce escalations.
Requires a Bachelor's degree and at least 2 years of experience in technical support and a coaching role. Proficiency in Python, SQL, and experience with SaaS platforms or RealPage products is required.
The Technical Coach II at RealPage, Inc. serves as a senior individual contributor responsible for mentoring and developing Technical Coached and Customer Support Specialist, ensuring they deliver exceptional technical assistance to customers. This role combines deep technical expertise, coaching excellence, operational performance improvement, and AI-enabled innovation to enhance support effectiveness and customer outcomes. The ideal candidate will have a strong background in RealPage software solutions, excellent communication skills, and a passion for fostering growth in others.
The Technical Coach II acts as a senior subject matter expert for complex RealPage products and provides advanced coaching, training, and troubleshooting support to frontline agents while mentoring Technical Coaches through influence and expertise. The role drives technical capability building, escalation reduction, process improvement, and adoption of AI-enabled support solutions. By providing hands-on coaching and creating technical resources, the Technical Coach directly impacts first-call resolution (FCR), escalation rates, and agent confidence.
Provide advanced technical coaching to frontline Customer Support agents.
Mentor and support Technical Coaches to improve coaching effectiveness and knowledge transfer.
Coach agents handling complex product issues, integrations, accounting errors, and configuration challenges.
Conduct deep-dive technical reviews and case-based learning sessions.
Drive adoption of AI-enabled support capabilities:
o Ticketing systems (Salesforce, Zendesk, JIRA)
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry. By using RealPage solutions for operational excellence in the front office and throughout property operations, many leading property owners, operators and investors gain transparency into asset performance with data insights, enhancing experiences with customized tools and improving efficiencies to generate incremental yield. In 2021, 2022, 2023 and 2024, RealPage was recognized as ENERGY STAR® Partner of the Year for Sustained Excellence from the Environmental Protection Agency (EPA) and the U.S. Department of Energy. In 2024, RealPage was recognized as one of America’s Best Employers by Forbes and America’s Best Employers for Women by Forbes and one of America’s Greatest Workplaces for Women by Newsweek. RealPage has been recognized as The TITAN Innovation Awards’ 2024 Gold Winner in the Innovation in Services and Solutions – Real Estate category for LOFT™. Founded in 1998 and headquartered in Richardson, Texas, RealPage joined the ThomaBravo portfolio of market-leading enterprise software firms in 2021 to realize faster growth and innovation in serving more than 24 million rental units from offices in North America, Europe and Asia. RealPage has been certified as a Great Place to Work™ in India, the Philippines, the UK and the U.S.
Offices: 2201 Lakeside Blvd., Richardson, Texas 75082, US · 5th Floor, Building No. 20, Mindspace Cyberabad, Hyderabad, AP 500084, IN · 2201 Lakeside Blvd, Richardson, TX 75082, US
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry. By using RealPage solutions for operational excellence in the front office and throughout property operations, many leading property owners, operators and investors gain transparency into asset performance with data insights, enhancing experiences with customized tools and improving efficiencies to generate incremental yield. In 2021, 2022, 2023 and 2024, RealPage was recognized as ENERGY STAR® Partner of the Year for Sustained Excellence from the Environmental Protection Agency (EPA) and the U.S. Department of Energy. In 2024, RealPage was recognized as one of America’s Best Employers by Forbes and America’s Best Employers for Women by Forbes and one of America’s Greatest Workplaces for Women by Newsweek. RealPage has been recognized as The TITAN Innovation Awards’ 2024 Gold Winner in the Innovation in Services and Solutions – Real Estate category for LOFT™. Founded in 1998 and headquartered in Richardson, Texas, RealPage joined the ThomaBravo portfolio of market-leading enterprise software firms in 2021 to realize faster growth and innovation in serving more than 24 million rental units from offices in North America, Europe and Asia. RealPage has been certified as a Great Place to Work™ in India, the Philippines, the UK and the U.S.
Offices: 2201 Lakeside Blvd., Richardson, Texas 75082, US · 5th Floor, Building No. 20, Mindspace Cyberabad, Hyderabad, AP 500084, IN · 2201 Lakeside Blvd, Richardson, TX 75082, US
