Jobs at REAL Services, Inc. (Now Hiring) — 2 open

Description

JOB SUMMARY

This position serves clients primarily in the Elkhart County region.

This full-time, at-will position connects individuals and families with programs, services, and supports to

promote independence and well-being. This position provides guidance on available resources, assists with

applications and referrals, and collaborates with staff, caregivers, and community partners to ensure timely and

effective service delivery.

ESSENTIAL DUTIES

1. Assist individuals and families in identifying, navigating and accessing community resources, programs,and benefits to support their needs and goals.
2. Conduct outreach, home visits, and comprehensive assessments to evaluate individual needs anddetermine eligibility for CHOICE, SSBG, TITLE IIIB (Older American Act).
3. Provide guidance and support with applications, documentation, and referrals to ensure individualsreceive timely and appropriate access to services.
4. Maintain accurate records of all activities, interactions, and outcomes, ensuring tasks are completed in atimely and precise manner.
5. Collaborate with internal staff, caregivers, community agencies, and service providers to coordinate careand facilitate continuity of services.
6. Develop initial service plans for Health and Wellness waiver, Traumatic Brain Injury waiver, PathwaysHCBS Fee-for Service, and Money Follows the Person, ensuring compliance with programrequirements.
7. Identify and engage enlivIN participants; develop individualized service plans addressing socialdeterminants of health.
8. Provide telephone reassurance to individuals participating in waiver programs or on waiver waiting list.
9. May provide services and support across multiple programs and/or projects, adapting to organizationalpriorities while maintaining the core functions as described.
10. Other duties may be assigned and/or requested from time to time in fulfillment of the agency’s mission.

RESPONSIBILITIES

The Community Resource Specialist assists individuals and families in accessing Medicaid and other

community resources by providing guidance, conducting visits, and completing accurate documentation. The

role includes monitoring applications, coordinating with staff and external agencies, and supporting clients

through referrals and problem resolution. Additionally, the position participates in training and projects,

maintains required systems, and travels within the service area to meet program needs. Employee will perform

their duties in accordance with the Allowable and Unallowable Activities for the service provided, specifically,

the Care Management section of the most recent version of the Indiana Health Coverage Programs, Provider

Reference Manual, Home and Community Based Services Waivers (“Waiver Manual”).

Requirements

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

•  Bachelor’s degree (BA or BS) from an accredited four-year college; or,
•  An associate’s degree may be considered with four or more years’ experience in human services, assessment, service plan development and implementation.
•  Obtain and maintain ongoing Care Manager Certification with the Indiana FSSA.

KNOWLEDGE, SKILLS, ANDABILITIES REQUIRED

•  Strong knowledge of community resources and public assistance programs.
•  Excellent verbal and written communication skills; ability to conduct interviews and explain complex information.
•  Ability to plan, organize, prioritize, and track multiple tasks and responsibilities.
•  Ability to learn and effectively use specialized information and referral databases.

DIFFICULTY OF WORK

Work requires balancing multiple priorities, accurately completing documentation, and ensuring compliance

with established procedures and regulations. Duties involve interpreting program requirements, exercising

sound judgment, and coordinating with individuals, families, and external agencies to address diverse needs.

The role also requires adaptability, problem-solving, and the ability to learn and apply specialized processes.

PERSONAL WORKING RELATIONSHIPS

•  Interacts with individuals, families, and caregivers.
•  Collaborates with community professionals and partner organizations.
•  Works closely with agency staff and management.

WORKING CONDITIONS AND PHYSICAL DEMANDS

The physical demands and work environment described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions. While performing the duties of

this job, the employee is usually seated, standing, or walking at will in a typical office setting.

CONDITIONS OF EMPLOYMENT

•  Successful candidate must submit to a pre-employment drug screening, limited criminal history check, driver check, National Sex Offender Registry check, SAM and OIG exclusion screenings. Must pass and maintain compliance with the agency’s background check policy.
•  Proof of educational credentials is required at employment.
•  Valid driver's license and a dependable vehicle required.
•  Must meet the Agency’s required car insurance coverage level at employment and maintain it throughout the duration of employment (Liability Coverage: $100,000/$300,000/$100,000).
•  Password protected home internet access of good quality so that you may perform the duties required.
•  This position has a 90-day probationary period.