Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Somerville, Massachusetts, United States · On-site
$93k–$128k/yr
Mid level
At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our st…
Program Management Office (PMO) Manager, Transformation Office
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Senior
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At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll deepen relationships with your c…
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Financial advice, Communication skills, Problem solving
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You’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As required by Citizens Secrecy Act and the US Patriot Act, the purpose of this position is to investigate cas…
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash handling, Customer service, Communication skills, Problem solving, Digital technology
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Are you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class customer service? Our Contact Center Senior Specialist role may be the right …
Skills: Customer service, Sales, Problem-solving, Active listening, Verbal communication
Are you friendly, helpful, positive-minded and enjoy learning? Are you interested in joining a team of professionals that delivers world class customer service? Our Contact Center Senior Specialist role may be the right …
Skills: Customer service, Sales, Call center operations, Problem-solving, Active listening
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Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer Service, Sales, Financial Advice, Problem Solving, Communication
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Cash Handling, Customer Service, Digital Technology Proficiency, Communication Skills, Problem Solving
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Starting Salary: $21 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technol…
Skills: Customer service, Cash handling, Digital technology, Communication, Problem solving
Philadelphia, Pennsylvania, United States · On-site
$25/hr
Mid level
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Customer service, Sales, Financial advice, Relationship building, Problem solving
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Sales, Customer service, Financial advice, Relationship building, Communication
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$21/hr
Full-time
high school
Health Care Coverage, Medical Plan, Dental Plan, Vision Plan, 401K With Corporate Match, Tuition Assistance
Posted 5d ago
Apply by Oct 3
~30 hrs/week
Responsibilities
Greet customers in the lobby and assist them with digital tools, ATMs, and mobile app transactions. Provide personalized financial advice and refer customers to Bankers to help them achieve their financial goals.
Requirements
Requires a High School degree or GED and at least 6 months of experience processing transactions. Candidates must have 1 year of customer experience and the ability to work flexible branch hours, including weekends.
Full job description
Starting Salary: $21 / hour and up
As a Citizens Teller - YOU make a real difference for our customers and the branch team.
What you'll do
You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
What you'll get
Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Required Qualifications
High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology to support the delivery of business goals
Ability to work branch hours, which can include weekends and evenings
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.
Preferred Skills/Experience
1 year of experience processing transactions (cash and/or digital payments)
Motivates others, like teammates, business partners, and specialists, through collaboration
Process-oriented, energetic, detail-oriented and ability to multitask effectively
Hours & Work Schedule
Hours per Week: 30
Work Schedule: Varies with branch needs and may include weekends and evenings
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
At Citizens Bank, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey.
Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens Bank.
You’re made ready and so are we. #MadeReady
At Citizens Bank, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey.
Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens Bank.
You’re made ready and so are we. #MadeReady