Reston, Virginia, United States · Remote OK
COMPANY DESCRIPTION Rancher Government Solutions (RGS) is specifically designed to address the unique security and operational needs of the U.S. Government and military as it relates to application modernization, contain…
Skills: Salesforce Architecture, Revenue Cloud Advanced, Salesforce CPQ, Service Cloud, Experience Cloud
On-site
Senior DevSecOps Engineer Rancher Government Solutions COMPANY DESCRIPTION Rancher Government Solutions (RGS) is specifically designed to address the unique security and operational needs of the U.S. Government and milit…
Skills: Kubernetes, Rancher, DevSecOps, CI/CD, Infrastructure as Code
Reston, Virginia, United States · On-site
COMPANY DESCRIPTION Rancher Government Solutions (RGS) addresses the unique security and operational needs of the U.S. Government and military by providing world-class solutions to support application modernization, hybr…
Skills: Strategic Relationship Management, Revenue Growth, Account Planning, Demand Generation, Deal Closure
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The Senior Salesforce Architect is responsible for the overall governance and scaling of the RGS Salesforce environment, transitioning legacy tools to a unified automated platform. Key duties include leading the implementation of Revenue Cloud Advanced, migrating from Zendesk to Service Cloud, and ensuring strict government compliance standards.
Candidates must have deep technical expertise in Salesforce ecosystem implementation, specifically with CPQ, Revenue Cloud, and Certinia. Experience with Salesforce DevOps Center and adherence to government security standards like CMMC and DCAA is required.
COMPANY DESCRIPTION
Rancher Government Solutions (RGS) is specifically designed to address the unique security and operational needs of the U.S. Government and military as it relates to application modernization, containers, and Kubernetes.
Rancher is a complete open-source software stack for teams adopting containers. It addresses the operations and security challenges of managing multiple Kubernetes clusters at scale, while providing DevOps teams with integrated tools for running containerized workloads.
RGS supports all Rancher products with U.S. based American citizens with the highest security clearances who are currently supporting programs across the Department of Defense, Intelligence Community, and civilian agencies.
POSITION SUMMARY
The RGS Operations team is seeking a Senior Salesforce Architect to assume overall responsibility for the RGS Salesforce environment. In this pivotal role, you will engage with key stakeholders to scope and prioritize initiatives, ensuring the delivery of efficient, scalable solutions that transition our ecosystem from legacy third-party tools to a fully unified, automated platform.
You will lead complex efficiency enhancements, govern platform architecture, and ensure strict compliance with government contracting standards to support the sales enablement systems of our rapidly growing organization.
DUTIES AND RESPONSIBILITIES
Core CRM & Revenue Operations
Sales Cloud: Serve as the core CRM program of record for Sellers and Customer Success Executives to manage opportunities, forecasting, and cadences.
Revenue Cloud Advanced (RCA) / CPQ: Lead the multi-year implementation of RCA to replace our deprecated Salesforce CPQ package.
Billing & Compliance: Configure native RCA features to automate invoice generation and ensure Integrated Revenue Recognition in compliance with ASC 606/IFRS 15 standards.
CPQ "Integrity Engine": Build and manage Configuration Rules, Auto-Add rules, and Advanced Approvals to protect margins and automate the quote-to-cash workflow.
Service & Customer Experience
Service Cloud: Drive the complete migration from Zendesk to Service Cloud, establishing Email-to-Case routing architectures, managing complex SLA clocks (Entitlements and Milestones), and enforcing data governance via Global Picklists.
Knowledge Management: Implement and manage Salesforce Knowledge, establishing a draft-to-publication lifecycle and utilizing Einstein Article Recommendations within the agent console.
Experience Cloud (RGSCC Phase 2): Build and maintain secure, branded external customer portals authenticated via Okta where customers can view product entitlements, submit support cases, and browse the knowledge base.
Enterprise Resource Planning & Architecture
Certinia (FinancialForce): Integrate and configure Certinia for Professional Services Automation (PSA) to streamline project/resource management, internal financial visibility, and T&E tracking.
DevOps Center: Standardize the Salesforce development lifecycle, automate change tracking, and manage complex release deployments and environment synchronizations.
Salesforce Shield & Platform Security: Maintain platform hardening, file upload governance (Content Security Policies), and data protection protocols.
Strategic Future Initiatives (FY27 Roadmap)
Agentforce: Deploy an AI-driven, unified console interface for service agents to reduce context switching.
Advanced Dashboards: Deploy predictive analytics and interactive executive dashboards utilizing Tableau CRM / Einstein Analytics.
Compliance: Execute platform hardening to meet strict Cybersecurity Maturity Model Certification (CMMC) Level 2 requirements for handling sensitive government data.
Salesforce Mobile: Lead the strategic rollout and configuration for key field and sales users.
Other duties as assigned.
QUALIFICATIONS
Deep technical knowledge and hands-on implementation experience across a modern Salesforce ecosystem.
Expertise in advanced subscription and usage-based billing, complex order and contract management (amendments, renewals, co-terminations, bundling), and channel partner revenue management.
Demonstrated capability in configuring Revenue Cloud Advanced (RCA) / CPQ and migrating off legacy third-party support systems (e.g., Zendesk).
Experience integrating FinancialForce/Certinia and enforcing DCAA, FOCI, and CMMC compliance standards.
Extensive experience with Salesforce DevOps Center, managing a strict "sandbox-first" deployment lifecycle.
Proven ability to work independently, manage multiple complex projects, and lead architectural governance.
LOCATION/TRAVEL
Remote flexibility (or specific location as determined by RGS hiring requirements). Travel expectations as dictated by project or leadership needs.
A leader in Linux and Kubernetes for federal & U.S. government entities, delivering secure solutions for cloud computing
Rancher Government Solutions is specifically designed to address the unique security and operational needs of the US Government and military as it relates to application modernization, containers and Kubernetes. Rancher is a complete open source software stack for teams adopting containers. It addresses the operational and security challenges of managing multiple Kubernetes clusters at scale, while providing DevOps teams with integrated tools for running containerized workloads.
Offices: 1900 Reston Metro Plaza, Suite 600, Reston, VA 20190, US
A leader in Linux and Kubernetes for federal & U.S. government entities, delivering secure solutions for cloud computing
Rancher Government Solutions is specifically designed to address the unique security and operational needs of the US Government and military as it relates to application modernization, containers and Kubernetes. Rancher is a complete open source software stack for teams adopting containers. It addresses the operational and security challenges of managing multiple Kubernetes clusters at scale, while providing DevOps teams with integrated tools for running containerized workloads.
Offices: 1900 Reston Metro Plaza, Suite 600, Reston, VA 20190, US
