Phoenix, Arizona, United States · On-site
$20/hr
Job DetailsJob Location: Arizona Office - Phoenix, AZ 85035Salary Range: $20.00 HourlyQuicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Support Associate who will also cros…
Skills: Customer Support, Logistics Coordination, Order Entry, Problem Resolution, Multitasking
Kansas City, Kansas, United States · Hybrid
$60k–$100k/yr
Job DetailsLevel: ExperiencedJob Location: Kansas Office - Kansas City, KS 66103Position Type: Full TimeEducation Level: High SchoolSalary Range: $60,000.00 - $100,000.00 Base+Commission/monthJob Shift: DayJob Category: …
Skills: Prospecting, Client Engagement, Sales Presentations, Relationship Building, Account Management
Kansas City, Kansas, United States · On-site
Job DetailsJob Location: Kansas Office - Kansas City, KS 66103Courier Job Description Job Summary: Pickup and delivery of packages of various sizes and weights from customers in many different locations, to be completed …
Skills: Safe Driving, Package Delivery, Smartphone Application Usage, Loading and Unloading, Customer Service
Milwaukee, Wisconsin, United States · On-site
Job DetailsJob Location: Wisconsin Office - Milwaukee, WI 53223Pickup and delivery of packages of various sizes and weights from customers in many different locations, to be completed in a timely and courteous manner. Dr…
Skills: Driving, Package Delivery, Smartphone Application Usage, Loading and Unloading, Time Management
Phoenix, Arizona, United States • On-site
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Provide professional customer support through order entry and problem resolution for customers and drivers. Coordinate logistics by assigning drivers and monitoring expedited deliveries to ensure efficient operations.
Requires a high school diploma or GED and basic computer skills with a minimum typing speed of 34 wpm. Previous experience in transportation or customer support is preferred, along with strong knowledge of the metro area.
Job DetailsJob Location: Arizona Office - Phoenix, AZ 85035Salary Range: $20.00 HourlyQuicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Support Associate who will also cross train for a Logistics Coordinator Position. This is not a call center position.
If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!
MUST be reliable!
MUST work well with others!
Provide accurate and professional customer support
Incoming order entry via phone, email, web
Outbound calls to customers with delivery status
Provide problem resolution for customers and drivers
Accurate and complete documentation of all issues
Constant contact with other customer support associates and logistics coordinators
Multitask between order entry, monitoring delivery status, problem resolution, etc.
Other customer support and office duties
Ability to select best possible driver based on location, ability, vehicle specifications & current work load.
Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day.
Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted.
Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff.
Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
Coach new drivers as part of their on-the-job training, providing additional instruction and guidance.
High school diploma/GED required
Strong knowledge of the metro and surrounding areas
Background experience in a customer support environment with problem resolution skills
Call center experience or transportation experience preferred
Exhibit a strong attention to detail
Ability to work in a team environment in high pressure situations
Strong written and oral communication skills are essential
Ability to Multi-task in the areas of customer support and order entry
Must be reliable and punctual - maintain excellent attendance
Basic computer skills -- will use windows-based software
Basic to advanced typing skills - Minimum 34 words per minute
Capable of working in a fast-paced environment
Must be able to cross train in a logistics coordinator position
PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required
Package to Pallet - Quicksilver it!
In business since 1982, Quicksilver delivers a comprehensive range of services to support your business needs. As the industry leader in Courier, On-Demand, Medical, and Freight services, we provide exceptional service across all areas. We are open 24/7/365 with all employee drivers, dispatchers and customer service representatives. Locally owned and managed with locations in Minneapolis-St.Paul, Denver, Milwaukee, Kansas City, Phoenix and Dallas.
Offices: United States, US · 1400 Quail St, Lakewood, CO 80215, US · 8350 N Steven Rd, Milwaukee, Wisconsin 53223, US · 1126 Adams St, Kansas City, KS 66103, US · 4625 W McDowell Rd, Phoenix, AZ 85035, US
Package to Pallet - Quicksilver it!
In business since 1982, Quicksilver delivers a comprehensive range of services to support your business needs. As the industry leader in Courier, On-Demand, Medical, and Freight services, we provide exceptional service across all areas. We are open 24/7/365 with all employee drivers, dispatchers and customer service representatives. Locally owned and managed with locations in Minneapolis-St.Paul, Denver, Milwaukee, Kansas City, Phoenix and Dallas.
Offices: United States, US · 1400 Quail St, Lakewood, CO 80215, US · 8350 N Steven Rd, Milwaukee, Wisconsin 53223, US · 1126 Adams St, Kansas City, KS 66103, US · 4625 W McDowell Rd, Phoenix, AZ 85035, US
