Chatham, Massachusetts, United States · On-site
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Supervisory Experience, Customer Service, Leadership, Multi-tasking, Organization
Captiva, Florida, United States · On-site
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Pizza Preparation, Oven Operation, Food Safety, HACCP Guidelines, FIFO Method
Captiva, Florida, United States · On-site
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Guest Services, Luggage Handling, Concierge Services, Driving, Customer Service
Captiva, Florida, United States · On-site
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Leadership, Organizational Skills, Communication, Guest Service, Problem Solving
Captiva, Florida, United States · On-site
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Resort Recreation Management, Guest Experience Design, Waterpark Operations, Beach Operations, Event Programming
Berkeley, California, United States · On-site
Wedding Sales & Revenue Generation (Primary Focus) Drive wedding-related event sales for: Study Hall Rooftop Lounge (welcome receptions, rehearsal dinners, after-parties, rooftop buyouts) Residence Inn Berkeley function …
Skills: Wedding Sales, Revenue Generation, CRM Systems, Event Planning, Contract Negotiation
Kennebunkport, Maine, United States · On-site
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Sanitation, Attention To Detail, Kitchen Maintenance, Recycling, Safety Compliance
Captiva, Florida, United States · On-site
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Strategic Leadership, Operational Management, Financial Acumen, P&L Analysis, Team Development
United States · On-site
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Sales, Negotiation, Event Planning, Client Relationship Management, Prospecting
United States · On-site
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Event Planning, Project Management, Customer Service, Relationship Building, Microsoft Office Suite
United States · On-site
$125k–$150k/yr
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Strategic Financial Planning, Budgeting, Forecasting, Financial Reporting, Cash Management
Captiva, Florida, United States · On-site
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: HVAC, Electrical Systems, Plumbing, Refrigeration, Mechanical Systems
On-site
Task Force Sales Manager Location: Not specified *Please note this requisition is not for a specific opportunity or location. We are actively building our task force bench, and this requisition is to capture applications…
Skills: Sales Revenue Growth, Account Management, Lead Generation, Up-selling, Market Analysis
On-site
We are looking for a highly motivated, proactive, and experienced individual to join our team as Security Manager. This key leadership role is responsible for ensuring the safety and security of guests, team members, vis…
Skills: Security Management, Risk Assessment, Team Leadership, Emergency Response, Incident Investigation
On-site
Task Force Food & Beverage Manager Location: Not specified *Please note this requisition is not for a specific opportunity or location. We are actively building our task force food & beverage bench, and this posting is i…
Skills: Food & Beverage Management, Operational Efficiency, Financial Performance, Labor Productivity, P&L Management
On-site
We are looking for a highly motivated, strategic, and hands-on individual to join our team as Director of Engineering. This key leadership role oversees the maintenance, repair, and operation of all hotel facilities, equ…
Skills: Facilities Management, Budget Management, Preventative Maintenance, Team Leadership, Project Management
On-site
Task Force Hotel Operations Manager Location: Not specified *Please note this requisition is not for a specific opportunity or location. We are actively building our task force operations bench, and this posting is inten…
Skills: Hotel Operations Management, Interim Leadership, Budgetary Management, Guest Satisfaction, Labor Productivity
On-site
$2k–$3k/wk
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Sales Management, Revenue Growth, Account Management, Analytical Skills, Direct Telephone Sales
Crownsville, Maryland, United States · On-site
$15/hr–$16/hr
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Customer Service, Guest Registration, Communication Skills, Computer Skills, Problem Solving
On-site
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversi…
Skills: Facilities Management, Budget Management, Preventative Maintenance, Team Leadership, Project Management
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Manage the Bell and Valet staff to oversee guest arrivals, rooming, and departures while ensuring adherence to luxury service standards. Responsibilities include staff training, scheduling, and maintaining the guest vehicle cleanliness program.
Requires a minimum of one year of supervisory experience with a preference for previous Front Desk or Guest Services backgrounds. Candidates must be able to lift up to 50lbs and possess strong leadership and communication skills.
Check out this video for more information on our great company!
About our property:
Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.What you will have an opportunity to do:
The role of Bell Valet Captain is to assist the Bell and Valet staff by managing the arrivals, rooming, and departures and by providing guidance and direction during each shift while caring for the guests in accordance with the objectives set forth by the Chatham Bars Inn’s Service Standards. The responsibilities include but are not limited to:
Ensure that Leading Hotel Quality Assurance, Forbes, AAA, and CBI’s policies and procedures are properly understood and followed through amongst the staff
Ensure proper training for the Bell and Valet staff by coaching and monitoring progress
Handle guest complaints and comments relating to the department tactfully
Ensure that the Service Standards are continuously refreshed, maintained and used effectively
Cooperate and coordinate teamwork with other departments
Create and maintain scheduling for proper staff coverage
Monitor and track guest arrivals and departures
Ensure the use of the guest’s names by the Bell and Valet staff by using training techniques
Work alongside the staff to ensure quality service for guests
Guest vehicle cleanliness and maintenance program is responsibility of Bell Captains on a daily basis
Perform any other reasonable duties as required by the Front Office Manager
Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards amongst staff
What are we looking for?
Minimum of 1 year supervisory experience
Previous Front Desk or Guest Services experience preferred
Superior customer service skills
Demonstrated leadership skills
Ability to multi-task
Strong attention to detail and organization
Excellent computer skills
Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction
Able to stand, walk, and move quickly as needed for an entire shift
Must be able to lift up to 50lbs of luggage
Flexible with schedules
Compensation:
$20.50 / hr-
$20.50 / hrPyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound! What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
Offices: Boston, MA 02109, US
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound! What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
Offices: Boston, MA 02109, US
