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Lead managed services operations for Clinical Application modules, focusing on system optimization, break/fix resolution, and configuration maintenance. Mentor analyst teams and collaborate with clients to implement technology solutions and process automation for operational excellence.
Requires a bachelor's degree and 4-8 years of experience with proficiency in English. Candidates should possess deep expertise in healthcare interoperability standards like HL7 and DICOM, as well as knowledge of regulatory requirements such as HIPAA.
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Clinical Applications Ancillary Analyst - Senior Associate, you will engage with clients to optimize operational efficiency and effectiveness. You will analyze client needs, develop strategies, and provide guidance to streamline processes, improve productivity, and drive business performance. Within our Technology Consulting practice, you will focus on delivering consulting services to enhance operational performance and develop innovative solutions. You will work closely with clients to analyze operational processes, identify areas for improvement, and develop strategies to enhance productivity, quality, and efficiency.
As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. Navigating increasingly complex situations, you will grow your personal brand and deepen your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions. Embracing increased ambiguity, you will be comfortable when the path forward isn’t clear, using these moments as opportunities to grow.
In this role at PwC Acceleration Center India, you will provide guidance on implementing technology solutions, process automation, and operational excellence frameworks. You will leverage a broad range of tools and methodologies to generate new ideas and solve problems, contributing to the overall strategy and business context.
Responsibilities
- Leads managed services operations for Clinical Application modules, overseeing break/fix resolution, configuration maintenance, and system optimization. Mentors analyst teams, manages complex issue escalations, and drives continuous improvement of support processes. Ensures system stability and alignment with operational goals through proactive monitoring, trend analysis, and process standardization.
- Mentors junior staff on troubleshooting techniques, configuration best practices, and operational procedures. Reviews work, provides coaching across teams, and liaises with JBR partners, other practice teams, and offshore / AC teams. Leads complex configuration changes, system tuning, and maintenance activities across multiple Clinical Application modules. Validates configuration changes to ensure system integrity and alignment with operational needs. Oversees build activities for enhancements, patches, and upgrade cycles.
- Leads support operations including ticket queue management, SLA adherence, and escalation workflows. Develops training materials focused on common issues, workarounds, and system tips to improve end-user self-sufficiency. Strong problem-solving and technical expertise with Clinical Applications and utilities (reporting, security, integrations with third-party systems). Analyzes incident trends to identify recurring issues and drive permanent fixes.
- Analyzing client operational processes to identify areas for improvement and develop strategies to enhance productivity and efficiency
- Collaborating with clients to implement technology solutions and process automation for operational excellence
- Utilizing analytical thinking and operational analysis to drive business process improvement and cost efficiency
- Developing and executing operations strategies to optimize overall performance and support client needs
- Providing operational support and analysis to streamline processes and improve service operations
- Applying lean process improvement and Six Sigma methodologies to enhance operational effectiveness
- Engaging in solution development and technology implementation to address client challenges
- Conducting process mapping and optimization to improve operational workflows and outcomes
- Leading project management efforts to deliver operational solutions on time and within scope
- Embracing change and emerging technologies to maintain competitive advantage and drive innovation
What You Must Have
- At least a Bachelor's degree
- At least 4-8 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Demonstrating proficiency in Integration and Interoperability (HL7, DICOM, REST APIs)
- Deep understanding of healthcare workflows and regulatory requirements within Clinical Application modules (HIPAA, Joint Commission, CMS). Leverages domain expertise to assess the operational impact of system issues and prioritize resolution efforts. Leads and refines the shift handoff process between India and US-based teams, ensuring handoff templates, escalation protocols, and async documentation standards are followed consistently. Reviews handoff quality across the team and coaches analysts on clear, actionable status reporting for onshore stakeholders.
- Utilizing automation solutions for operational excellence
- Implementing business process improvements for cost efficiency
- Excelling in operational analysis and process optimization
- Developing competitive advantage through emerging technologies
- Managing operations strategy with a focus on demand management
- Demonstrating proficiency in Six Sigma and lean process improvement
- Embracing change and fostering innovation in service operations
- Work Shift timings - 2:00 PM – 11:00 PM IST (US Eastern overlap)
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
Offices: 1 Embankment Place · 300 Madison Ave, New York, NY 10017, US · 1730 Pennsylvania Ave NW, Washington, DC 20006, US · 8 Cross St, Singapore, Singapore 048424, SG · Paseo de la Castellana, 259B, Madrid, Community of Madrid 28046, ES
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
Offices: 1 Embankment Place · 300 Madison Ave, New York, NY 10017, US · 1730 Pennsylvania Ave NW, Washington, DC 20006, US · 8 Cross St, Singapore, Singapore 048424, SG · Paseo de la Castellana, 259B, Madrid, Community of Madrid 28046, ES
