Cairo, Cairo, Egypt · On-site
Line of Service Advisory Industry/Sector Technology Specialism Advisory - Other Management Level Senior Associate Job Description & Summary Role Summary: The AWS Solutions Architect will play a critical role in designing…
Skills: Amazon Connect, AWS, Cloud Architecture, Contact Center Operations, IVR
Gurugram, Haryana, India · On-site
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Cairo, Cairo, Egypt · On-site
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Neuilly-sur-Seine, Ile-de-France, France · On-site
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Makati, Metro Manila, Philippines · On-site
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pune, Maharashtra, India · On-site
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Cairo, Cairo, Egypt · On-site
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Zurich, Zurich, Switzerland · On-site
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Cairo, Cairo, Egypt · On-site
Line of Service Advisory Industry/Sector Not Applicable Specialism Advisory - Other Management Level Associate Job Description & Summary We are seeking to recruit AWS Cloud Engineer to join our team in Cairo. PwC is look…
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pune, Maharashtra, India · On-site
Line of Service Advisory Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Manager Job Description & Summary At PwC, our people in operations consulting specialise in providing consulting…
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Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
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Zurich, Zurich, Switzerland · On-site
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Warszawa, Pomeranian Voivodeship, Poland · Hybrid
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Kolkata, West Bengal, India · On-site
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Mumbai, Maharashtra, India · On-site
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Gurugram, Haryana, India · On-site
Line of Service Advisory Industry/Sector Not Applicable Specialism Microsoft Management Level Senior Associate Job Description & Summary At PwC, our people in software and product innovation focus on developing cutting-e…
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Luxembourg, Luxembourg · On-site
Line of Service Tax Industry/Sector Private Equity Specialism Global Compliance Services Management Level Associate Job Description & Summary Meet your future team Join our Tax & Accounting team, where you will work with…
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Jacksonville, Florida, United States · On-site
$124k–$280k/yr
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Ciudad de México, Mexico · On-site
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Ciudad de México, Mexico · On-site
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The AWS Solutions Architect will design, implement, and optimize scalable Amazon Connect contact center solutions for clients. They will also lead project deployments, collaborate with stakeholders, and provide technical mentorship to junior team members.
Candidates should have a bachelor's degree in Computer Science or a related field and extensive experience with AWS cloud architecture and Amazon Connect. Proficiency in programming languages like Python or JavaScript and strong knowledge of contact center technologies are essential.
Key Responsibilities:
Solution Design: Design robust, scalable, and secure Amazon Connect solutions, encompassing call flows, IVR, chatbots, and integration with other AWS services and third-party systems.
Implementation: Lead the deployment of Amazon Connect projects, ensuring solutions are delivered according to client specifications, timelines, and budgets.
Optimisation: Continuously assess and refine Amazon Connect configurations to enhance performance, efficiency, and customer experience.
Stakeholder Collaboration: Collaborate closely with business stakeholders, project managers, and development teams to gather requirements and deliver client-specific solutions.
Technical Leadership: Provide technical guidance and mentorship to junior architects and developers, fostering a culture of continuous learning and development.
Documentation: Develop and maintain comprehensive documentation for architectural designs, implementation plans, and operational procedures.
Training: Conduct training sessions for internal teams and clients to ensure effective utilization of Amazon Connect solutions.
Compliance and Security: Ensure that all solutions adhere to industry standards, regulatory requirements, and PwC’s security policies.
Preferred Skills and Experience:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
Experience:
Experience in cloud architecture and AWS services.
Hands-on experience with Amazon Connect.
Proven track record of designing and deploying contact center solutions.
Technical Skills:
Proficiency in AWS services including Lambda, S3, DynamoDB, IAM, and CloudFormation.
Strong knowledge of telephony, VoIP, IVR, and contact center technologies.
Experience with programming languages such as Python, JavaScript, or Node.js.
Familiarity with CRM systems (e.g., Salesforce, Zendesk) and integration best practices.
Certifications: AWS Certified Solutions Architect – Associate or Professional; additional certifications in Amazon Connect are a plus.
Soft Skills:
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proven ability to manage multiple projects and priorities in a fast-paced environment.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Desired Languages (If blank, desired languages not specified)
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
Offices: 1 Embankment Place · 300 Madison Ave, New York, NY 10017, US · 1730 Pennsylvania Ave NW, Washington, DC 20006, US · 8 Cross St, Singapore, Singapore 048424, SG · Paseo de la Castellana, 259B, Madrid, Community of Madrid 28046, ES
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
Offices: 1 Embankment Place · 300 Madison Ave, New York, NY 10017, US · 1730 Pennsylvania Ave NW, Washington, DC 20006, US · 8 Cross St, Singapore, Singapore 048424, SG · Paseo de la Castellana, 259B, Madrid, Community of Madrid 28046, ES
