Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
Senior
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Skills: Business Leadership, Client Relationship Management, Team Coaching, KPI Analysis, Sales Performance Management
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Skills: Luxury Sales, Store Management, Team Leadership, Customer Relationship Management, Retail Merchandising
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Skills: Business Management, Team Leadership, Customer Service, KPI Management, Clienteling
Cannes, Provence-Alpes-Côte d'Azur, France · On-site
Mid level
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Skills: Luxury Customer Service, Relationship Building, Sales Performance, CRM Data Management, Omni Channel Mindset
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Cannes, Provence-Alpes-Côte d'Azur, France · On-site
Mid level
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Skills: Team Management, Leadership, Coaching, KPI Management, Clienteling
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Skills: Team Leadership, Performance Management, KPI Tracking, Clienteling, CRM
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Church’s is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand’s expertise quickly earned recogni…
Skills: Leadership, Team Management, Customer Service, Sales Strategy, Retail Operations
Fondato nel 1913 in Italia, il Gruppo Prada si è costruito su una tradizione di eccellenza e con una visione di innovazione. Il Gruppo, leader mondiale nel settore del lusso, opera in oltre 45 paesi con i marchi PRADA, M…
Beverly Hills, California, United States · On-site
Entry level
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Beverly Hills, California, United States · On-site
Mid level
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Skills: Social Media Strategy, Content Creation, Project Management, Budget Management, Performance Analysis
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Los Angeles County, California, United States · On-site
Mid level
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu…
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Full-time
Posted 22d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The Store Manager is responsible for driving financial targets and maximizing sales performance while ensuring an excellent luxury client experience. They lead, mentor, and develop the store team while overseeing all operational activities and boutique care.
Requirements
The candidate must be a driven business leader capable of acting as a Brand Ambassador and managing high-end client relationships. They should possess strong leadership skills to coach a diverse team and the ability to execute company policies and operational procedures.
Full job description
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job summary/purpose
As the Store Manager, you are a passionate Brand Ambassador and a business leader, who conveys the Brand philosophy and values to the local market, the Store team and to the final Client.
You are a driven business owner and you hold yourself accountable for achieving a successful overall store performance, seamlessly executing all activities to achieve the targets.
You guarantee excellence in Client experience, by being present on the sales floor and leading by example to placing the Client above all.
You are a motivating and inspiring leader; you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities. You mentor and develop your team by working closely with them; you set them up for success through succession planning and ensuring internal growth.
You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Store.
Responsibilities
Leading the Business
Drive Store Team to exceed Financial targets and maximize sales performances, determining the success of the entire store
Propose and develop action plans, through careful analysis of performance
Drive the Store team to exceed their KPI targets, including cross selling and up selling among product categories
Represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients and building loyal relationships with the brand
Be present on the sales floor, ensuring highest standard of approach and service to Clients.
Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business
Foster the E-commerce channel development through a timely response to orders received, always delivering a high standard of service
Meet store operating budgets by monitoring store expenses
Provide effective product feedback based on store needs, and participate in the buying session when requested
Client Development
Place the Client above all, leading by example to create a welcoming environment and to ensure the Team strives to meet their every need and request
Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences
Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony”
Seamlessly manage the store’s local VIC’s, proposing the most appropriate and tailored actions to develop their loyalty and spend
In partnership with other corporate functions, implement clienteling initiatives and events, securing Client loyalty and increasing Client spending
Proactively identify opportunities to gain new Clients in order to grow store sales
Foster a strong private appointment culture among the team
Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome
Team Management
Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client
Encourage the exchange of information within the team and proactively develop morning briefing on specific topics
Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates
Understand the needs and priorities, train and inspire the Store team on product knowledge, sales techniques, Client Services, and Company policies and procedures
Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Retail Operations Manager in order to define the correct development processes
Guarantee team development through coaching and follow-ups on individual action plans;
Attract and recruit the best talents available on the market through networking and scouting
Ensure strong cooperation between front and back of house to guarantee efficient operations
Boutique Care
Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure
Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines – proactively seek VM and MD support based on store needs
Guarantee an effective and efficient care of Company’s assets
Ensure enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office
Provıde feedback and suggestions when necessary to the Visual Merchandising and the Retail Merchandising departments
Events Organization
Cooperate with the Retail Head Office for the organization of local events defining a challenging and realistic target per Client
Guarantee excellence in standards and service during store events
Propose opportunities for local events in partnership with local Stakeholders and Influencers
These activities are intended to be illustrative and not exhaustive.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Pioneer of a dialogue with contemporary society across diverse cultural spheres and an influential leader in luxury fashion, Prada Group founds its identity on essential values such as creative independence, transformation, and sustainable development, offering its brands a shared vision to interpret and express their spirit.
The Group owns some of the world’s most prestigious luxury brands, Prada, Miu Miu, Church's, Car Shoe, Versace, the historic Pasticceria Marchesi and Luna Rossa, and works constantly to enhance their value by increasing their visibility and appeal. The Group designs, manufactures and distributes ready-to-wear collections, leather goods and footwear in more than 70 countries through a network of 843 stores as well as e-commerce channels, selected e-tailers and department stores around the world.
The Group, which also operates in the eyewear and beauty sector through licensing agreements, has 25 owned factories and 17,901 employees (at December 31, 2025, including Versace).
Prada S.p.A. is listed on the Hong Kong Stock Exchange as 1913.
Offices: Via Antonio Fogazzaro, 28, Milan , Milan 20135, IT
Pioneer of a dialogue with contemporary society across diverse cultural spheres and an influential leader in luxury fashion, Prada Group founds its identity on essential values such as creative independence, transformation, and sustainable development, offering its brands a shared vision to interpret and express their spirit.
The Group owns some of the world’s most prestigious luxury brands, Prada, Miu Miu, Church's, Car Shoe, Versace, the historic Pasticceria Marchesi and Luna Rossa, and works constantly to enhance their value by increasing their visibility and appeal. The Group designs, manufactures and distributes ready-to-wear collections, leather goods and footwear in more than 70 countries through a network of 843 stores as well as e-commerce channels, selected e-tailers and department stores around the world.
The Group, which also operates in the eyewear and beauty sector through licensing agreements, has 25 owned factories and 17,901 employees (at December 31, 2025, including Versace).
Prada S.p.A. is listed on the Hong Kong Stock Exchange as 1913.
Offices: Via Antonio Fogazzaro, 28, Milan , Milan 20135, IT