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Full-time
professional certificate
Posted 7d ago
Apply by Oct 5
~40 hrs/week
Responsibilities
The Head Hostess is responsible for welcoming guests, managing reservations, and coordinating seating to ensure an efficient and pleasant dining experience. They also oversee the waiting area, communicate with kitchen and service staff, and handle customer inquiries or complaints.
Requirements
Candidates must have at least 5 years of total work experience, with 3 years of relevant experience in a similar role. A technical certificate is required, and strong organizational, communication, and problem-solving skills are essential.
Full job description
Job Summary
The Host welcomes and seats customers, checks reservations, manage the wait list when the restaurant is busy, and ensure to give a warm welcome to all guests, providing an efficient and courteous approach at all times. This role serves as an ambassador for the exceptional service and cuisine that are hallmarks of the customer dining experience.
Job Responsibilities 1
Welcome guests as they arrive at the restaurant, providing a warm and friendly atmosphere to enhance their dining experience.
Coordinate seating assignments according to reservations, walk-ins, and table availability, ensuring efficient use of space and timely service.
Maintain a waitlist for guests without reservations, estimating wait times accurately and updating guests on their status.
Provide assistance and information to guests, including menu recommendations, special requests, and accommodation of seating preferences.
Manage reservations through a booking system, confirming bookings, updating availability, and accommodating special requests or changes.
Ensure cleanliness and organization in the waiting area, including tidying up tables, arranging seating, and keeping the entrance area presentable.
Communicate effectively with servers and kitchen staff to ensure smooth service flow, coordinating timing of table turnovers and relaying special requests.
Address customer complaints or concerns promptly and professionally, seeking resolution to ensure guest satisfaction.
Assist servers and other staff during peak periods or when needed, such as delivering beverages to waiting guests or clearing tables.
Handle cash transactions for walk-in guests, processing payments accurately and efficiently, and reconciling cash at the end of the shift.
Job Responsibilities 2
Additional Responsibilities 3
Job Knowledge & Skills
Understanding of restaurant operations, including seating arrangements, reservation management, and service flow, to effectively coordinate guest experiences.
Strong interpersonal and communication skills to greet guests warmly, provide assistance, and address inquiries or concerns professionally.
Excellent organizational skills to manage reservations, maintain waitlists, and coordinate seating arrangements efficiently, while prioritizing tasks during busy periods.
Quick thinking and problem-solving skills to handle unexpected situations, such as accommodating last-minute reservations or resolving conflicts over seating preferences.
Meticulous attention to detail to ensure accuracy in managing reservations, estimating wait times, and maintaining cleanliness and organization in the waiting area.
Job Experience
Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Power International Holding (PIH) is a diversified business conglomerate with global reach, structured into six core groups:
Energy, Concessions & Construction
Industries & Services
Telecommunication & Technology
Agriculture & Food Industries
Real Estate
Lifestyle: Hospitality, Entertainment & Catering
Our commitment to sustainable growth is reinforced by a structured approach to resource allocation and centralized functional support, enabling agility and continuous development across sectors. Each group operates with focused specialization while contributing to PIH’s overarching strategy of delivering long-term value.
Through a culture of excellence and collaboration, PIH harnesses the collective strength of its leadership teams, ensuring that each business flourishes while advancing economies and communities. This synergistic model allows PIH to maintain its distinctiveness as a group while driving sustained impact on both a local and global scale.
Offices: COM 39, Lusail, Doha 24590, QA
General ContractingReal Estate DevelopmentFood IndustriesLifestyleand ServicesConstructionHospitalityAgricultureReal Estate
Power International Holding (PIH) is a diversified business conglomerate with global reach, structured into six core groups:
Energy, Concessions & Construction
Industries & Services
Telecommunication & Technology
Agriculture & Food Industries
Real Estate
Lifestyle: Hospitality, Entertainment & Catering
Our commitment to sustainable growth is reinforced by a structured approach to resource allocation and centralized functional support, enabling agility and continuous development across sectors. Each group operates with focused specialization while contributing to PIH’s overarching strategy of delivering long-term value.
Through a culture of excellence and collaboration, PIH harnesses the collective strength of its leadership teams, ensuring that each business flourishes while advancing economies and communities. This synergistic model allows PIH to maintain its distinctiveness as a group while driving sustained impact on both a local and global scale.
Offices: COM 39, Lusail, Doha 24590, QA
General ContractingReal Estate DevelopmentFood IndustriesLifestyleand ServicesConstructionHospitalityAgricultureReal Estate