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Full-time
bachelor degree, professional certificate
Posted 1d ago
Apply by Jul 1
~40 hrs/week
Responsibilities
Act as the primary point of contact for mechanical and body repair customers to ensure accurate information collection and timely service delivery. Maintain clear communication with clients throughout the repair process while managing service history and prioritizing safety repairs.
Requirements
Requires a Diploma or Degree in Automobile or Mechanical Engineering. Candidates must have 3 to 5 years of experience as a Mechanical Service Advisor within the automobile industry.
Full job description
1. Ensure that you collect as much information as possible on customers' concerns to help the tech fix the vehicle first time. 2. Try not to say no to the customer work out a way to find a alternative solution. 3. To update customer details during each visit. 4. To remind customers of previous highlighted repairs that now may need attention. 5. Always check to make sure repair parts and ordered parts are in stock. 6. Monitor the repair time compared to the promise time for updating the customer due to any changes. 7. Ensure service history is up to date. 8. This position will be the main point of contact for customers. 9. Service appointments are received in a timely manner. 11. To provide a warm welcome and promptly address any issues the customer may have. 12.To maintain clear and regular communication with the customer throughout the maintenance visit. 13. Start to build a strong relationship to ensure customer loyalty and retention. 14. Always be ready to help the customer to prioritize urgent safety repairs over non safety repairs. 15. Having the financial acumen to understand how the department makes profit.
Related keywords
Automobile IndustryMechanical EngineeringService AdvisorVehicle RepairCustomer LoyaltyService HistoryBody RepairSafety RepairsAutomotive Service
Al Ghurair is one of the largest diversified family business groups in the Middle East, with operations in five distinct strategic sectors: Foods, Development, Mobility, Infrastructure and Property Management. Established in 1960 as a trading business, Al Ghurair was one of the first pillars of industry and commerce in the emerging United Arab Emirates. From modest beginnings, and with a proud history of innovation and entrepreneurship, the Al Ghurair family name has become synonymous with the heritage, evolution, and vision of the prestigious country itself.
Headquartered in Dubai, the business’ diversified operations span more than 50 countries across the globe, employing approximately 28,000 people. Today, Al Ghurair continues to build on its enduring 60+ year legacy, guided by its purpose: ‘In pursuit of better’, as it strives to facilitate meaningful and sustainable change across the communities within which it operates.
For more information, please visit: www.al-ghurair.com.
Al Ghurair is one of the largest diversified family business groups in the Middle East, with operations in five distinct strategic sectors: Foods, Development, Mobility, Infrastructure and Property Management. Established in 1960 as a trading business, Al Ghurair was one of the first pillars of industry and commerce in the emerging United Arab Emirates. From modest beginnings, and with a proud history of innovation and entrepreneurship, the Al Ghurair family name has become synonymous with the heritage, evolution, and vision of the prestigious country itself.
Headquartered in Dubai, the business’ diversified operations span more than 50 countries across the globe, employing approximately 28,000 people. Today, Al Ghurair continues to build on its enduring 60+ year legacy, guided by its purpose: ‘In pursuit of better’, as it strives to facilitate meaningful and sustainable change across the communities within which it operates.
For more information, please visit: www.al-ghurair.com.