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Full-time
bachelor degree, professional certificate
Posted 12h ago
Apply by Aug 23
~40 hrs/week
Responsibilities
The role involves designing and implementing quality assurance frameworks, conducting audits, and analyzing operational data to improve process efficiency. You will also be responsible for preparing MIS reports, dashboards, and collaborating with operations teams to resolve quality-related issues.
Requirements
Candidates should have relevant experience in the BPO sector within an auditing or quality assurance division. A degree or professional qualification is required, along with proficiency in MS Excel and analytical tools like Power BI.
Full job description
Infomate is a fully owned subsidiary of John Keells Holdings, a pioneer in shared services and a leading Business Process Management Company offering Finance & Accounting, Back Office, Customer Support, HRO and Payroll services in both local and global context.
Join our team for an exciting opportunity and reach greater heights.
Job Responsibilities
Actively participate in client meetings as a quality representative
Design and implement quality assurance frameworks and risk assessment for newly onboarded clients and processes
Conduct time and motion studies to evaluate process efficiency
Develop and maintain daily and monthly performance reports for new and ongoing operations
Periodically review reporting structures to ensure relevance and accuracy
Prepare comprehensive daily and monthly MIS reports and dashboards
Present findings and performance trends in internal review meetings
Work closely with operations teams and client representatives to identify and resolve quality-related issues
Analyze operational data to detect inefficiencies and recurring errors.
Recommend and implement process improvements to enhance accuracy, compliance, and turnaround time
Conduct periodic quality audits with a focus on compliance and performance
Track and follow up on audit findings and ensure timely closure of action items
Prepare/maintain dashboards through Power BI
Bring out ideas and improve processes through automation using the available automation tools
Person Specifications
Relevant experience in Auditing Division / Quality Assurance Division in BPO Sector with prior experience in preparing Audit reports, MIS reports, Dashboards, etc
Following or completed a relevant degree program or professional qualification
Good knowledge and experience in MS Excel
Strong verbal and written communication skills, Leadership and Interpersonal Skills
Basic understanding of analytical tools/automation tools such as Power BI/Power Query
Willingness to work on shifts based on requirement
If you are an enthusiastic individual passionate about reaching the greatest heights in the field of Finance & Accounting, then this is your opportunity. Share us your resume now.
70 Companies, 7 Industry Sectors, Sri Lanka's Largest Listed Conglomerate!
Industry
Holding Companies
Company size
10,001+ employees
Founded
1870
Headquarters
Colombo, Western
LinkedIn followers
333,586
Total funding
$221M
John Keells Holdings PLC (JKH) is the largest conglomerate listed on the Colombo Stock Exchange. With a heritage of over 150 years, through innovation and strategic partnerships, the John Keells Group of companies have become leaders in many key industry verticals, and the Group is a driver and an integral part of the Sri Lankan economy.
Offices: No. 117, Sir Chittampalam A. Gardiner Mawatha, Colombo, Western 00200, LK · 148 Vauxhall Street, Colombo, 00200, LK
70 Companies, 7 Industry Sectors, Sri Lanka's Largest Listed Conglomerate!
Industry
Holding Companies
Company size
10,001+ employees
Founded
1870
Headquarters
Colombo, Western
LinkedIn followers
333,586
Total funding
$221M
John Keells Holdings PLC (JKH) is the largest conglomerate listed on the Colombo Stock Exchange. With a heritage of over 150 years, through innovation and strategic partnerships, the John Keells Group of companies have become leaders in many key industry verticals, and the Group is a driver and an integral part of the Sri Lankan economy.
Offices: No. 117, Sir Chittampalam A. Gardiner Mawatha, Colombo, Western 00200, LK · 148 Vauxhall Street, Colombo, 00200, LK