Portland, Oregon, United States · On-site
Description ROLE: To assist Credit Union members with all activities associated with member lending, processing member transactions and responding to member needs for information and assistance with their Credit Union bu…
Skills: Member Service, Lending, Loan Processing, Cross-selling, Financial Transactions
Portland, Oregon, United States • On-site
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The Member Service Officer assists credit union members with lending activities, loan applications, and processing financial transactions. They are also responsible for cross-selling products and maintaining accurate records while ensuring compliance with credit union policies.
Candidates must have five years of related experience and at least a two-year college degree or equivalent. The role requires strong interpersonal skills, the ability to operate office equipment, and proficiency in a bilingual capacity.
Description
To assist Credit Union members with all activities associated with member lending, processing member transactions and responding to member needs for information and assistance with their Credit Union business.
65% Corresponds with or interviews new member and/or loan applicants; prepares necessary documents for approval and processes approved membership/loan documents for disbursement/filing, ensuring they are in compliance with Credit Union polices and legal requirements. Takes phone calls, answers loan and account questions, calculates payments, and takes loan and membership applications over the phone and/or electronically from members and potential members. Identifies cross-sell opportunities and cross-sells services to members.
15% Assists members and potential members with opening, maintaining and closing member loans and accounts, answering questions about products and services (including debit and credit cards) and resolving issues that are within their authority to resolve via phone and mail. Refers issues that are beyond their authority to the Branch Manager.
10% Receives and processes members financial transactions via mail and phone, including deposits, transfers and loan payments. Balances cash drawer and accurately settles and records all daily activities.
10% Performs a variety of miscellaneous duties including outbound member calls, filing, project work, computer input, handling of incoming/outgoing mail, and other job-related duties as required or assigned.
Requirements
Experience: Five (5) years of similar or related experience.
Education: A two (2) year college degree or equivalent experience.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: Able to operate a ten-key calculator, typewriter, and computer keyboard.
Managerial Responsibility: Has no supervisory/managerial responsibilities.
Independent Judgement: Diversified procedures, specialized job standards, and specific policies limit the latitude permitted for independent judgment. Work requires analytical ability, judgment, and ingenuity. There is a moderate amount of discretion available in the job. Decision-making occurs but normally reviewed and approved prior to action.
Mental Process: Problems encountered are somewhat complex, requiring analysis of data; weighing the outcomes of a decision. Problems are generally similar in nature, with previous precedent to draw upon.
Organizational Impact: Has little or no noticeable authority to make decisions that could impact overall organizational goals and/or objectives. The impact would generally have an effect on the service or product which an individual member would receive. Does not have budgetary responsibilities and is not authorized to make decisions that would commit or jeopardize company assets.
Organizational Restraint: Limited supervision and inspection of work. Errors can be difficult to detect and resolve and/or the consequences of potential errors can be of significance.
(Mental demands)
The physical/mental demands and work environment characteristics described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: Point West Credit Union believes that each employee makes significant contributions to our success. That contribution should not be limited by the assigned responsibilities. Therefore, job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making a fair pay decision about jobs. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management
Banking our beliefs for over 90 years.
Point West Credit Union is 100% not-for-profit, member-owned awesomeness headquartered in Portland, Oregon. With a bilingual staff ready to help its members achieve financial empowerment, Point West works with its community partners to bring inclusion and equity to the underserved, and needed capital to local small businesses—all with an unwavering commitment to its members and cooperative development.
Offices: 1107 NE 9th Ave, Suite 108, Portland, OR 97232, US
Banking our beliefs for over 90 years.
Point West Credit Union is 100% not-for-profit, member-owned awesomeness headquartered in Portland, Oregon. With a bilingual staff ready to help its members achieve financial empowerment, Point West works with its community partners to bring inclusion and equity to the underserved, and needed capital to local small businesses—all with an unwavering commitment to its members and cooperative development.
Offices: 1107 NE 9th Ave, Suite 108, Portland, OR 97232, US
