Oakland, California, United States · Hybrid
$95k–$145k/yr
Pivot Point Solutions Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizati…
Skills: Enterprise Application Support, Linux, Unix, SQL, Oracle Database
Oakland, California, United States · Hybrid
$78k–$115k/yr
Pivot Point Solutions Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizati…
Skills: Project Financials, Budget Forecasting, Project Governance, Data Analysis, Microsoft Excel
Oakland, California, United States · Hybrid
$130k–$160k/yr
Pivot Point Solutions Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizati…
Skills: Cybersecurity Project Management, Agile Methodology, Waterfall Methodology, Budget Management, Risk Management
Oakland, California, United States · Hybrid
$63k–$110k/yr
Pivot Point Solutions Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizati…
Skills: Financial Analysis, Budgeting, Forecasting, Telecom Expense Management, SAP
Fairfield, California, United States · Hybrid
$60k–$110k/yr
Pivot Point Solutions Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizati…
Skills: Network Operations, Incident Response, Root Cause Analysis, IT Service Management, TCP/IP
Oakland, California, United States • Hybrid
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Support the day-to-day operation of critical enterprise applications for utility operations, focusing on troubleshooting production issues and monitoring system performance. Collaborate with cross-functional teams to resolve complex technical problems and maintain system stability and availability.
Requires a Bachelor's degree in a technical field and over 5 years of experience supporting enterprise applications in production environments. Proficiency in Linux/Unix, SQL, and Oracle databases is essential for success in this role.
Pivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems.
Our team understands the unique technology challenges facing construction and utility organizations, from field operations and infrastructure projects to enterprise applications and cybersecurity. By combining industry expertise with responsive service, we help clients modernize their technology environments, streamline workflows, and maintain secure, reliable IT systems that support long-term growth.
Title: Enterprise Application Support Analyst
Sector: Information Technology
Seniority: Mid-Level
Location: Oakland, CA (Hybrid)
Job Type: Hybrid
Contract Length: 1.5 Years (Possible extensions & Conversion)
Compensation: $95,000-145,000
As an Enterprise Application Support Analyst, you will support the day-to-day operation of critical enterprise applications that power utility operations. Working within an Application Operations team, you'll troubleshoot production issues, support application integrations, monitor system performance, and ensure business-critical applications remain stable and available.
This role is ideal for someone with experience supporting enterprise applications in production environments who enjoys solving technical problems, working with Linux and Oracle technologies, and collaborating across infrastructure, development, and business teams.
Monitor and support enterprise applications operating in production environments
Troubleshoot application, system, interface, and integration issues using established operational procedures
Investigate production incidents and perform root cause analysis to restore services quickly
Support Linux and Unix servers hosting enterprise applications
Write and troubleshoot SQL queries to investigate data, validate transactions, and resolve application issues
Support Oracle databases and enterprise application integrations
Monitor application health using enterprise monitoring and alerting tools
Participate in incident management, problem management, and production support activities
Support application releases, deployments, and change management processes
Analyze application performance and recommend improvements to system reliability and operational efficiency
Collaborate with infrastructure, development, database, and business teams to resolve complex production issues
Create and maintain technical documentation, operational procedures, and support runbooks
Communicate technical issues and system status clearly to both technical and non-technical stakeholders
Participate in scheduled maintenance, operational support, and occasional after-hours production activities
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience
5+ years of experience supporting enterprise applications in production environments
Experience troubleshooting Linux or Unix operating systems
Experience writing SQL queries and supporting Oracle databases
Experience supporting enterprise application integrations and web services
Experience with incident management, problem management, and production support processes
Knowledge of application monitoring, alerting, and operational support tools
Experience supporting enterprise software releases and change management activities
Strong analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication skills
Experience supporting large-scale enterprise or utility applications
Experience with application integration platforms and middleware
Experience supporting REST or SOAP web services
Knowledge of enterprise scheduling and batch processing
Experience using monitoring platforms such as Splunk, AppDynamics, Dynatrace, SolarWinds, Nagios, or similar tools
Experience with ServiceNow or another enterprise ITSM platform
Familiarity with CI/CD pipelines and release automation
Experience supporting Oracle, Java-based applications, or middleware technologies
Experience working within utility, energy, or other highly regulated industries
We are a software solutions company that designs, architects, delivers and hosts software solutions that increase productivity and quality for our customers. By applying engineering design to unique and otherwise tolerated problems, PivotPoint Solutions is able to decipher fundamental operational challenges. Through the application of targeted analytics and the use of intelligent reporting to track performance and detect failures, we aim to assist in problem resolution. We seek out solutions for enterprise level companies with real and evolving challenges. PivotPoint Solutions currently supports customers in in the industries of Telecommunications, Medicine, Energy and Retail. Our services achieve peak value for organizations that require both an enterprise-level visibility of performance, as well as operational tools targeting problem resolution. Characterized by our American ingenuity and robust work ethic, PivotPoint Solutions is a family oriented company that encourages employees to seek a balance between work and life. Given the opportunity to follow through with our software from inception to production, we are responsible for maintaining the quality and integrity of what we create.
Offices: 120 North Main Street, Bryan, TX 77803, US · 5601 Democracy Drive, Suite 135, Plano, TX 75024, US
We are a software solutions company that designs, architects, delivers and hosts software solutions that increase productivity and quality for our customers. By applying engineering design to unique and otherwise tolerated problems, PivotPoint Solutions is able to decipher fundamental operational challenges. Through the application of targeted analytics and the use of intelligent reporting to track performance and detect failures, we aim to assist in problem resolution. We seek out solutions for enterprise level companies with real and evolving challenges. PivotPoint Solutions currently supports customers in in the industries of Telecommunications, Medicine, Energy and Retail. Our services achieve peak value for organizations that require both an enterprise-level visibility of performance, as well as operational tools targeting problem resolution. Characterized by our American ingenuity and robust work ethic, PivotPoint Solutions is a family oriented company that encourages employees to seek a balance between work and life. Given the opportunity to follow through with our software from inception to production, we are responsible for maintaining the quality and integrity of what we create.
Offices: 120 North Main Street, Bryan, TX 77803, US · 5601 Democracy Drive, Suite 135, Plano, TX 75024, US