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Jobs at Performance Bankers, Inc. (Now Hiring) — 2 open

Performance Bankers, Inc. logoPerformance Bankers, Inc.

Bilingual Collections Representative

Sioux Falls, South Dakota, United States · Hybrid

Entry level

Onsite Bilingual Collections Representative $19.55/hr + monthly performance incentives Monday-Friday | 10:30am-7:00pm | NO FINES DE SEMANA! ¿Buscas un ambiente divertido y energético enfocado en la satisfac…

Skills: Bilingual Spanish, Collections, Customer Service, Negotiation, Problem Solving

Performance Bankers, Inc. logoPerformance Bankers, Inc.

Collections Representative

Sioux Falls, South Dakota, United States · Hybrid

Entry level

Onsite Collections Representative $17/hr + monthly performance incentives Monday–Friday | 10:30am–7:00pm | NO weekends Are you looking for a fun, energetic workplace focused on customer satisfaction and goal …

Skills: Customer Service, Collections, Negotiation, Professional Communication, Account Analysis

Performance Bankers, Inc. logo

Bilingual Collections Representative

Performance Bankers, Inc.

Sioux Falls, South Dakota, United States • Hybrid

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Entry level

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  • Full-time
  • Monthly and quarterly performance-based incentives, Paid vacation, Paid holidays, Paid sick leave, Medical insurance, Dental insurance
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Collaborate with customers to create payment solutions and resolve credit card payment inquiries in both English and Spanish. Analyze account details and negotiate resolutions while meeting performance and quality goals.

Requirements

Candidates must be driven problem solvers capable of providing empathetic support and professional communication. Fluency in both English and Spanish is required for this role.

Full job description

Onsite Bilingual Collections Representative

$19.55/hr + monthly performance incentives

Monday-Friday | 10:30am-7:00pm | NO FINES DE SEMANA!
 

¿Buscas un ambiente divertido y energético enfocado en la satisfacción del cliente y el logro de objetivos? At CAPITAL Services, our Collections team partners with customers to create collaborative payment solutions while delivering exceptional service.


We value work-life balance and employee growth—offering 3 weeks of paid vacation, 11 paid holidays, and paid sick leave, along with a supportive and engaging culture.

 

Training & Support
You’ll complete a full-time, paid 4-week training designed to set you up for success. Our training includes hands-on learning, self-paced modules, and mentorship to help you build confidence and skills in your role.


We are looking for driven, creative problem solvers who care about people: 

  • Provide patient, empathetic support when assisting customers with credit card payment inquiries en inglés y en español
  • Communicate professionally and effectively through phone interactions
  • Analyze account details to identify the best resolution for each customer
  • Negotiate and collaborate to resolve payment-related concerns
  • Consistently meet performance and quality goals


What We Offer

  • Monthly and quarterly performance-based incentives
  • Consistent Monday–Friday schedule with opportunities for time off based on call volumes
  • Bilingual differential for fluency in Spanish – 15% (included in starting wage of $19.55/hr)
  • Career growth with opportunities with pay increases
  • Work-from-home options available after 9 months, contingent on meeting performance standards
  • Competitive benefits including medical, dental, vision, paid parental leave, 401(k) with up to 6% company match, and tuition reimbursement
  • Regular one-on-one development-focused meetings with your manager
  • Community volunteer opportunities
  • A stable, family-owned company established in 1998
  • Company outings, on-site and off-site events, games, contests, and lots of food!

 

Video: What it's like to be a Collections Representative at CAPITAL Services


At CAPITAL, we are committed to connecting people with convenient purchasing power for life’s needs. Our team consistently strives for improvement and focuses on excellence in everything we do. We challenge ourselves to be better every day through learning, adapting, and evolving! Interested in working for an employer who values ongoing growth and innovation? We invite you to apply by clicking on the apply button above and using the navigational buttons to complete the application process.

Related keywords

CollectionsBilingualSpanishCustomer SatisfactionPayment SolutionsCredit Card PaymentsAccount AnalysisNegotiationPerformance IncentivesFinancial Services

About Performance Bankers, Inc.

LinkedInVisit site
Industry
Banking
Company size
501-1,000 employees
Headquarters
Pierre, South Dakota
LinkedIn followers
65

Performance Bankers, Inc. is a family-owned financial services network and bank holding company with offices in Pierre, SD and Sioux Falls, SD. Our team of experienced professionals deliver meaningful relationships, superior commercial and retail banking services, as well as innovative products and technologies at more than 50 locations. Our banks are comprised of both main street and rural branches, proudly supporting the financial wellness of our customers, businesses, agriculture partners and the communities we call home. Our employees are your friends and neighbors, working together to make valuable contributions to our local economies. We are pleased to say that our family of banks continue to be recognized as the nation’s top performing, continually earning 5 Stars, the highest rating from Bauer Financial, Inc., the nation’s premier bank rating firm. Our ability to combine big bank strength with local decision making and hometown involvement sets our community banks apart from the rest. The future of Performance Bankers will always be tied directly to the success of our customers, our communities and our employees. PERFORMANCE BANKERS INC. SUBSIDIARIES FIRST NATIONAL BANK - Pierre, SD Banking locations in South Dakota, Colorado and Wyoming FIRST NATIONAL BANK - Oldham, SD Banking locations in Minnesota, Illinois, Iowa and South Dakota FIRST SAVINGS BANK - Beresford, SD Banking locations in South Dakota, Nebraska, Nevada, New Mexico, Texas and Arizona. PERFORMANCE DATA CENTER, LLC. Sioux Falls, SD and Pierre, SD CAPITAL CARD SERVICES, INC. Sioux Falls, SD

Offices: PO Box 7140, Pierre, South Dakota 57501, US

View all jobs at Performance Bankers, Inc.

About Performance Bankers, Inc.

LinkedInVisit site
Industry
Banking
Company size
501-1,000 employees
Headquarters
Pierre, South Dakota
LinkedIn followers
65

Performance Bankers, Inc. is a family-owned financial services network and bank holding company with offices in Pierre, SD and Sioux Falls, SD. Our team of experienced professionals deliver meaningful relationships, superior commercial and retail banking services, as well as innovative products and technologies at more than 50 locations. Our banks are comprised of both main street and rural branches, proudly supporting the financial wellness of our customers, businesses, agriculture partners and the communities we call home. Our employees are your friends and neighbors, working together to make valuable contributions to our local economies. We are pleased to say that our family of banks continue to be recognized as the nation’s top performing, continually earning 5 Stars, the highest rating from Bauer Financial, Inc., the nation’s premier bank rating firm. Our ability to combine big bank strength with local decision making and hometown involvement sets our community banks apart from the rest. The future of Performance Bankers will always be tied directly to the success of our customers, our communities and our employees. PERFORMANCE BANKERS INC. SUBSIDIARIES FIRST NATIONAL BANK - Pierre, SD Banking locations in South Dakota, Colorado and Wyoming FIRST NATIONAL BANK - Oldham, SD Banking locations in Minnesota, Illinois, Iowa and South Dakota FIRST SAVINGS BANK - Beresford, SD Banking locations in South Dakota, Nebraska, Nevada, New Mexico, Texas and Arizona. PERFORMANCE DATA CENTER, LLC. Sioux Falls, SD and Pierre, SD CAPITAL CARD SERVICES, INC. Sioux Falls, SD

Offices: PO Box 7140, Pierre, South Dakota 57501, US

View all jobs at Performance Bankers, Inc.

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