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Full-time
bachelor degree
Private Medical Health Plan, Dental Care, Home Office Support, Funeral Assistance, Life Insurance, 15 Working Days Of Vacation
Posted 27d ago
~40 hrs/week
Remote in Colombia
Responsibilities
Facilitate the implementation of digital platforms by onboarding customers and providing guidance on platform administration. Coordinate the activation of digital access and collaborate with internal teams to ensure successful product adoption.
Requirements
Requires a bachelor's degree and experience in project, process, or customer management with a strong knowledge of web-based technologies. Proficiency in both Spanish (C1) and English (B2) is essential for effective communication with stakeholders.
Full job description
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are.
The Digital Implementation team is responsible for preparing customers for immediate success by facilitating the implementation of Pearson's digital platforms and products. Through customer onboarding, platform administration guidance, and digital access activation, the team drives adoption and ensures a seamless customer experience.
About the Role:
We are looking for a Digital Implementation Specialist to join our team.
In this role, you will facilitate the implementation process for digital platforms and products, ensuring customers are set up for immediate success. By educating customers on platform management and coordinating the activation and delivery of digital access, you will help ensure the successful adoption of Pearson's products and services.
The ideal candidate is energetic, experienced with web-based technologies, passionate about helping customers, and possesses strong oral and written communication skills in both Spanish and English. Success in this role requires the ability to quickly learn new technologies, effectively communicate technical concepts to customers with varying levels of expertise, and contribute to continuous improvements in implementation processes.
Key Responsibilities:
Clearly communicate digital platform and product setup requirements, onboarding expectations, and implementation processes to customers and key stakeholders.
Educate customers on platform management capabilities and best practices to simplify adoption and align expectations.
Collaborate with various internal teams to drive implementations through completion in a timely manner.
Optimize processes by identifying the needs and requirements of internal and external customers.
Plan and execute actions that facilitate and reinforce the adoption of digital platforms and products.
Perform administrative-level tasks within digital platforms and products, including but not limited to user creation and management, course administration, and instance management.
Required Skills and Experience:
Strong alignment with Pearson's culture and values.
Bachelor's degree.
Experience in project management, process management, and/or customer management.
Experience working with web-based technologies.
Customer service experience, preferably in a related field.
Strong verbal and written communication skills in:
Spanish (C1)
English (B2)
Collaborative working style with the ability to develop and sustain productive work relationships.
Strong ability to work independently and manage multiple priorities with minimal supervision or direction.
Ability to interact effectively with key stakeholders across all areas and levels of the organization.
Excellent attention to detail and strong time management, analytical, and problem-solving skills.
Predisposition toward continuous learning and the ability to adopt and drive change.
Check out our benefits:
Private medical health plan, plus dental care extended to your economic dependents under the age of 25.
Home office support.
Funeral assistance.
Life insurance.
15 working days of vacation in the first year, birthday off, marital leave, maternity or paternity leave.
Employee assistance program.
AIP (Annual Incentive Plan).
Quiénes somos
En Pearson, nuestro propósito es simple: ayudar a las personas a alcanzar la vida que imaginan a través del aprendizaje. Creemos que cada oportunidad de aprendizaje representa una oportunidad para generar una transformación personal. Somos la empresa líder mundial en aprendizaje a lo largo de toda la vida. Para nosotros, aprender no es solo lo que hacemos. Es lo que somos.
El equipo de Digital Implementation ayuda a los clientes a alcanzar el éxito desde el primer momento al facilitar la implementación de plataformas y productos digitales de Pearson. A través del onboarding, la orientación en la administración de plataformas y la activación y entrega de accesos digitales, el equipo garantiza que los clientes adopten eficazmente nuestras soluciones y maximicen el valor de nuestros productos y servicios.
Descripción del Puesto
Buscamos un/a Digital Implementation Specialist para unirse a nuestro equipo.
El Digital Implementation Specialist prepara a los clientes para el éxito inmediato al facilitar el proceso de implementación de plataformas y productos digitales. Mediante la capacitación de los clientes en la administración de plataformas y garantizando la activación y entrega oportuna de accesos digitales, este rol impulsa la adopción exitosa de nuestros productos y servicios.
El candidato ideal es una persona dinámica, con experiencia en tecnologías web, apasionada por ayudar a los clientes y con excelentes habilidades de comunicación oral y escrita tanto en español como en inglés. Los candidatos exitosos tendrán la capacidad de aprender rápidamente nuevas tecnologías y comunicar dichos conceptos a clientes con diferentes niveles de experiencia técnica. Un enfoque colaborativo es fundamental, ya que se espera que esta persona aporte ideas e impulse mejoras continuas en el proceso general de implementación.
Principales Responsabilidades
Comunicar claramente los requisitos y expectativas de configuración y onboarding de productos y plataformas digitales con los clientes y stakeholders clave.
Capacitar a clientes en las funciones de administración de plataformas y productos digitales, así como en las mejores prácticas para simplificar la adopción y alinear las expectativas de uso.
Colaborar con diversos equipos internos para completar las implementaciones de productos y plataformas digitales de manera oportuna.
Optimizar los procesos de implementación mediante la identificación de las necesidades y requisitos de clientes internos y externos.
Planificar y ejecutar acciones para facilitar y reforzar la adopción de plataformas y productos digitales.
Realizar tareas administrativas en plataformas y productos digitales, incluyendo, entre otras, la creación y gestión de usuarios, cursos e instancias.
Educación y Experiencia
Licenciatura concluida.
Experiencia en gestión de proyectos, procesos y/o clientes.
Experiencia con tecnologías web.
Experiencia en servicio al cliente, preferiblemente en un campo relacionado.
Fuertes habilidades de comunicación verbal y escrita tanto en español (C1) como en inglés (B2).
Cualificaciones y Habilidades
Estilo de trabajo colaborativo, con capacidad para desarrollar y mantener relaciones laborales productivas.
Capacidad para trabajar de forma independiente y gestionar múltiples prioridades con poca supervisión o dirección, reportando de manera oportuna y eficaz.
Capacidad para interactuar con stakeholders clave en todas las áreas y niveles de la organización.
Excelente atención al detalle, gestión del tiempo, habilidades analíticas y de resolución de problemas.
Predisposición al aprendizaje continuo, así como a la adopción e impulso del cambio.
Conoce nuestros beneficios
Plan de salud privado, además de cobertura odontológica para dependientes económicos menores de 25 años.
Apoyo para home office.
Asistencia funeraria.
Seguro de vida.
15 días hábiles de vacaciones durante el primer año, Birthday Off, licencia por matrimonio y licencias de maternidad y paternidad.
Our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c. 20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It's who we are.
Offices: 80 Strand, London, WC2R 0RL, GB · 221 River St, Hoboken, NJ 07030, US · 26 Prince Andrew Pl, Toronto, ON M3C 2H4, CA · 2510 N Dodge St, Iowa City, IA 52245, US · 5715 W Old Shakopee Rd, Minneapolis, MN 55437, US
TrainingHigher EducationMedia and EntertainmentPublishingBooksEducationEdTechDigital MediaArtificial Intelligence (AI)
Our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c. 20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It's who we are.
Offices: 80 Strand, London, WC2R 0RL, GB · 221 River St, Hoboken, NJ 07030, US · 26 Prince Andrew Pl, Toronto, ON M3C 2H4, CA · 2510 N Dodge St, Iowa City, IA 52245, US · 5715 W Old Shakopee Rd, Minneapolis, MN 55437, US
TrainingHigher EducationMedia and EntertainmentPublishingBooksEducationEdTechDigital MediaArtificial Intelligence (AI)